TQM Project

Dr. Tamzidul Islam

Project work
• A comprehensive report on a selected area with of around 10-
15 pages.
• Select an area which has a quality issue (long waiting in a
service point, product quality, customer satisfaction etc).
• Follow the steps of quality management mentioned in the
guideline.
• This is a group submission; however, requires effort and
contribution from each member in a group.
• It is expected that the project will be developed gradually;
therefore, it requires few submission following specific
deadlines.
Quality tools
• Brainstorming
• Flowchart
• Check sheets
• Histogram/Bar chart
• Pareto Analysis
• Scatter Diagram
• Control Chart
• Cause and Effect Diagram
Expected contents

• Organization part-Mid
• A problem specifically narrated (following SMART criteria)-Mid
• Type of problem the project is addressing (also include PDCA
model)-Mid
• Apply KANO model to address the situation-Mid
• Apply 9 TQM tools step by step-Final
• Come up with few recommendation-Final
• Conclusion-Final
• Reference, Questionnaire etc.
N.B. Final submission includes both Mid, Final and Presentation
Deadlines
• Final report: Apr 12, 2021
Evaluation
• Total Marks: 20 (10+10)
• Evaluation will be made based on both written and oral part.
• Meeting deadlines is one of main criteria of evaluation.
Different tools

Tools Topics
Choose one brainstorming technique among all the
Brainstorming options and discuss the process/ways you have
conducted it.
Flowchart  Design the process diagram of your work area
Check sheets  Present collected data in tables
Histogram/Bar chart  Present data in Histogram/Bar/Pie chart
Pareto Analysis  Develop 80-20 rule
Scatter Diagram  Establish relationships between two variables
Control Chart  Plot the process output within a control limit
 Develop fishbone/any other root cause analysis
Cause and Effect Diagram
technique
Contents of the Report
• Prefatory part: Cover page, Table of contents, List of
Illustrations, Letter of transmittal, Acknowledgement,
Executive summary
1. Introduction: Company background
2. Problem (SMART)
3. PDCA
4. KANO
5. Methodology: Sample, Data collection process
6. Results: Apply 6 TQM tools
7. Conclusion and Recommendations