ELECTRIFICATION PRODUCTS MEDIUM VOLTAGE SERVICE, JUNE 2018

MyRemoteCare
Introduction and customer benefits
Release R0003
Agenda

Customer needs for smart asset management

How ABB can support customers
Condition and predictive approach
MySiteCare: monitoring and diagnostic
MyRemoteCare: analysis and expert support

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Agenda

Customer needs for smart asset management

How ABB can support customers
Condition and predictive approach
MySiteCare: monitoring and diagnostic
MyRemoteCare: analysis and expert support

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Power industry environment
Common trends
Aging
Significant transmission
and distribution
infrastructure is at or
near end of life.
Source: EEI, Analysis
US infrastructure
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Demands Maintenance Regulations
Increasing load and Longer maintenance Business performance
fault levels cycles, keeping same demands higher return
Complex networks due performance on investment
to renewable Limited outage time Government regulations
Erosion of skill Less maintenance being (e.g. quality of supply)
engineering and performed
operation staff retire
Business needs
Important topics

Avoid failure Reliability Cost vs Risk H&SE

Significant cost and Highest levels of power Capital and operational A safe working
reputation damage for supply availability and costs balanced with: environment must be
unplanned downtime reliability demanded. – Downtime ensured.
and faults. Minimum downtime. – Productivity Health and safety
Unreliable power supply – Plant and network standards can be
key factor in limiting operational improved through
economic growth. requirements implementing predictive
maintenance strategies.

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Asset health management
Maintenance strategies

Proactive,
predictive
5 Predictive

4 Condition- based
3 Usage - based
2 Time - based
Value,
1 Run to failure savings

Value and savings at fingertips with advanced maintenance strategies

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Agenda

Customer needs for smart asset management

How ABB can support customers
Condition and predictive approach
MySiteCare: monitoring and diagnostic
MyRemoteCare: analysis and expert support

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Power Care
Structured offering for support agreements with ABB

ABB Power Care Entry Level Level 1 Level 2 Level 3

Skills Development Product Training

Product Training Application Training Coaching Services
Services List

Emergency Technical Support Call-out Support Spare Parts

Single Point of
Maintenance with agreed response with agreed response Assessment and
Contact
Services time time Management

Diagnosis & Documentation of

Asset Condition and Remote Asset
Condition Installed Base and Asset Monitoring
Risk Assessment Monitoring
Assessment Preliminary Survey

Manuals and
Self-Maintenance Installed Base Life On-Line Support for
Instructions On- File Storage
Services Cycle Status Report Self-maintenance
line

Delivered Protection and Switching Apparatus Full Switchgear

Periodic Technical
Maintenance Control Engineering Engineering Engineering
Assessment
Services Services Services Services

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Condition and predictive approach
Smart asset management process

Capture Diagnose Inform Act

Sensor Asset
Algorithms Expert services
technologies management

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Condition and predictive approach
How ABB can support: typical journey 1/2

Capture Diagnose

Monitored variable with an
unexpected trend discovered by
the sensors and monitoring device.
Field service get alerts on asset
health changes, by the monitoring
and diagnostic system.
Service expert evaluates the alert
analyzing the health condition of
the asset, according to the
application, historical data and
manufacturer experience.

ABB

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Condition and predictive approach
How ABB can support: typical journey 2/2
Inform
Service expert calls the customer,
explaining the possible risk and
the suggested mitigation actions.
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Act
If a check or a maintenance
activity on site has been agreed,
the field service goes on site.
ABB
Reward
The customer is very happy,
because a potential failure has
been prevented.
Improve safety, maximize uptime,
optimize maintenance.
Agenda

Customer needs for smart asset management

How ABB can support customers
Condition and predictive approach
MySiteCare: monitoring and diagnostic
MyRemoteCare: analysis and expert support

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Condition and predictive approach
Improving operations by…

Main goals
1. Reducing catastrophic failures

2. Reducing unplanned outages

3. Optimizing maintenance

4. Increasing productivity

5. Managing asset lifecycle

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Condition and predictive approach
Where are the savings

Customer information

Maintenance costs Savings

Downtime costs
Repair costs

Benefits

Failure rate
O&M cost
Maintenance cycle
CAPEX reduction
Replacement plan
Outages (liabilities)
Asset lifetime
Productivity

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Agenda

Customer needs for smart asset management

How ABB can support customers
Condition and predictive approach
MySiteCare: monitoring and diagnostic
MyRemoteCare: analysis and expert support

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ABB solution
MyRemoteCare and MySiteCare

MySiteCare: monitoring and diagnostic MyRemoteCare: service expert support

MySiteCare is a monitoring and diagnostic solution
installed on the equipment can detect most important
failure modes and causes before they happen.
MySiteCare sensors are suitable for monitoring
switchgear, breakers and contactors.
ABB experts take care of the equipment using
MyRemoteCare, providing correction of failures either
before they occur or before they develop into major
defects.

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MySiteCare
Monitoring main failure causes

Circuit -breaker Switchgear

MySiteCare can analyze the following components of a MySiteCare can analyze the following
circuit breaker: components within a switchgear:
– Mechanism – Busbars
• Open and close command • Busbar joints
• Spring charging motor • Primary contact joints
• Auxiliary contact – Cables
– Primary parts • Cable joints
• Contacts wear

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MySiteCare details
Inputs and sensors
Operations
A set of binary inputs
monitors the circuit-
breaker operations and
timings, as well as other
warnings like SF6 low
pressure.
These signals are available
in the low voltage
compartment, without any
change on the breaker.
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Spring charging
Contact wear motor analysis Asset identification
The hall-effect current The hall-effect current RFID technology is
sensors clamped on the sensor analyzes current used to identify the
secondary circuits of the waveform absorbed by the breaker and trace its
current transformer inside spring charging motor switchgear location. The
the auxiliary during operation, enabling RFID TAG stores
compartment, enabling amplitude and frequency identification and its
trip current to be spectrum analysis of the current health condition.
measured and analyzed to waveform in order to RFID sensor measures
estimate the contacts wear detect mechanical and/or also the temperature
and the remaining life of electrical wear out. inside the breaker
the breaker. compartment.
MySiteCare installation
Unit and sensors for breaker monitoring

Protection relay Central unit

Current sensors
Circuit breaker

RFID transmitter

Current
transformer TAG RFID reader

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MySiteCare details
Inputs and sensors

Hot-spot thermal monitoring for primary

parts
MySiteCare can provide primary parts thermal
monitoring, like busbar joints, main contacts and cable
joints. Moreover the dedicated hot spot detection
algorithm combines properly two principles:
– temperatures comparison: looking for temperature
differences among phases. If one or two of the
monitored hot spot rises significantly above the
other, the diagnostic algorithm generates a warning
– temperature influence: compare the monitored
temperature with ambient temperature detecting hot
sport conditions also at low load

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MySiteCare installation
Sensors for switchgear monitoring

Busbar Central unit

compartment

Main contacts
Infrared hot-spot
temperature sensors

Cable
compartment

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MySiteCare
Outputs: diagnostic functions

+
Opening shunt release 1 Diagnostic functions:
- Open and close command condition
Closing shunt release 2
+ Operation and switching frequency

ALGORITHMS
-

DIAGNOSTIC ALGORITHMS
Binary inputs Spring charging mechanism condition
Operating mechanism
springs charged Circuit breaker compartment temperature
External warning 3 Auxiliary voltage monitoring
Closing signaling status Power contacts wear (Ikt) 6
Hot spot thermal monitoring for primary parts
Phase current 4
Current sensor Spring charging motor current

DIAGNOSTIC
Breaker compartment temp.
RFID Notes:
Model, Type and S/N
1 Used for single and double command apparatus
Common Auxiliary voltage 2 Used only for double command apparatus
3 Warnings about SF6, IRF, Fuse, coil continuity
Infrared sensors Temperature 5 4 Monitoring up to 3 phases
5 Monitoring up to 8 hot-spots
6 K is related to the specific monitored device.
Configuration Equipment data
tool Parameters

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MySiteCare
Local user interface

+
Opening shunt release 1
LEDs:
- Traffic light represents the
Closing shunt release 2
+ overall health condition

ALGORITHMS
DIAGNOSTIC ALGORITHMS
Binary inputs
-
Operating mechanism
springs charged
External warning 3
Monitoring tool via USB port
Closing signaling status Windows software to check details
Phase current 4
Current sensor Spring charging motor current

DIAGNOSTIC
Breaker compartment temp.
RFID
Model, Type and S/N

Common Auxiliary voltage

Infrared sensors Temperature 5

RFID TAG
Configuration Equipment data Storing latest health
tool Parameters condition information

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MySiteCare
Monitoring and diagnostic user interface

Monitored asset nameplate

Traffic light

Estimated health condition for each

monitored component

Circuit Breaker monitored values

Switchgear monitored values

MySiteCare hardware status

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MySiteCare diagnostic process

Monitored values

Troubleshooting
Alerts on monitored and alarms
values (e.g. high level)

input Monitoring
Health indication for the
asset and its components Suitable for
Diagnostic condition and
predictive based
Alerts on higher or critical maintenance
probability of failure

Compared to a standard breaker condition monitoring solution, MySiteCare offers also diagnostic functions to estimate the
health condition of the asset, predicting failures and guiding condition based maintenance.

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MySiteCare
Remote communication

+
Opening shunt release 1
-
Wired communication:
Closing shunt release 2
+ Modbus RTU serial protocol (RS485)

ALGORITHMS
DIAGNOSTIC ALGORITHMS
Binary inputs
-
Operating mechanism
springs charged
External warning 3
Closing signaling status

Phase current 4
Current sensor Spring charging motor current

DIAGNOSTIC
Breaker compartment temp.
RFID
Model, Type and S/N

Common Auxiliary voltage

Infrared sensors Temperature 5

Configuration Equipment data

tool Parameters

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MySiteCare
Modbus data points

Asset identification Hardware data Monitored data Diagnostic info

Brand, model, type and Firmware version, serial Timings, operations, Estimated component
serial number. number of MySiteCare. temperatures, auxiliary health conditions, traffic
Breaker ratings. Number and status of voltage, etc. light, alert signals.

Auxiliary voltage, CTs sensors

ratio, auxiliaries
contacts.

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Remote diagnosis and support
Secure. Simple. Standalone.

Gateway transfer securely data to remote service center

wherever in the world, with SIM on 2G/3G dedicated
and secure private network.
No engineering time spent to setup communication.
Solution designed according state-of-the-art cyber
security requirements.

Local diagnostic communication is independent from control

and protection network.
No commands can be issued.
No outputs for command available. Just inputs.

Max 9 MySiteCare per Gateway on RS485

Max 8 (if hot spot infrared sensor is used)

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Remote diagnosis and support
Security, our first concern

– MySiteCare is just a monitoring device. The unit isn’t

connected to control and protection network. No
control capabilities
– Gateway polls locally data from MySiteCare units and
pushes encoded binary files to server.
– Global SIM card, dedicated to MyRemoteCare, which
is connecting the Gateway securely to a private
network, not to the public internet.
– The dedicated private mobile APN (access point
name) is then securely connected to MyRemoteCare
datacenter with IPSec channel.
– MyRemoteCare data center does not poll data indeed
is just receving files from Gateways.
– Users can login to the MyRemoteCare web portal.
They can access to stored data. There is not way to
connect to the remote network and to the MySiteCare
units.

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Remote diagnosis and support
Scalability. Flexibility. Security. TCO under control.

2G/3G mobile
network
MyRemoteCare Gateway
automatically publishes data to
MyRemoteCare servers

MyRemoteCare
@ABB Data
center

On-site Secure private channel

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Remote diagnostic and support
Data and support available at fingertips

Customer
ABB service expert can easily
analyze and discuss available
diagnostic data with customer,
MyRemoteCare explaining the possible risk and
@ABB Data the suggested mitigation
center actions.

ABB Service Specialist

MyRemoteCare portal Condition monitoring

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Agenda

Customer needs for smart asset management

How ABB can support customers
Condition and predictive approach
MySiteCare: monitoring and diagnostic
MyRemoteCare: analysis and expert support

6/28/21 Slide 32
MyRemoteCare web portal
Typical journey

In case of an alert, a mail is sent to the relevant users

(typically the ABB service team).
– No need to be in front of a screen 24/7, just wait a
trigger

The field service can immediately check the received

event by mail, identifying the asset and the potential
issue.

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MyRemoteCare web portal
Latest events

Accessing to the MyRemoteCare portal

the field service can check the details of
the alert and asset.

The Event Manager lists the latest

events from the connected substations.

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MyRemoteCare web portal
Asset details

Nameplate as well as asset main data

available:
– Number of operations
– Auxiliary voltage
– Temperatures
– Etc

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MyRemoteCare web portal
Charts to better visualize the asset health condition

User can look at the latest values of the monitored

variables

User can dig into the breaker historical data, with easy
charts. Zoom functions available.
Export to an Excel file is also possible.

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MyRemoteCare web portal
Service tasks: maintenance actions

ABB field service can track a planned maintenance activity on site into MyRemoteCare.
Moreover it is possible to link a specific event to an action, in order to rebuild the history later on, and generate
proper reports.

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MyRemoteCare web portal
Dashboard

Based on access rights, user can see:

– The overall health status of its
monitored installed base (pie chart)
– The last 7 months health status trend is
also shown.
– The number of active events, planned
maintenance activities, connected
monitored devices and gateways
– A map with a colored icon for each
plant

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MyRemoteCare web portal
Asset list

Based on access rights, use can see:

– List of assets, colored by their status
– List can be ordered by condition,
number of events, if online or not, and
for any other field (e.g. equipment
type)

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MyRemoteCare web portal
Report

First page, with Overall health condition For each asset, a first For each asset, a second
customer, plant and view about substation page with list of main page with other
ABB contact estimations and measures (min, max,
information calculation, with proper avg) with proper
coloring. coloring, List of latest
events and latest
scheduled maintenance.

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Final recap
MyRemoteCare main benefits

Constant monitoring of the significant parameters representing the typical cause of failure
Timely resolution of problems thanks to the available diagnostic information
Better management of maintenance budget
Reduction of unscheduled downtime
Asset performance preservation over time

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MyRemoteCare customer experience
Case: details
1. Case
MySiteCare
mounted on existing
switchgear during
breaker retrofit
(HD4/DR)
4. Proactive phone call
Field service inform
the customer
suggesting the proper
mitigation actions
(spare CB to be used,
and planning a visit.
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2. Alert! 3. Analysis
A bad trend on monitored variable ABB service expert analyze on
has been detected. MyRemoteCare MyRemoteCare the historical data
sends a mail to the ABB service team. and confirms there is an issue on the
spring charging motor.
5. Maintenance 6. Happy Customer!
Field service knows Avoided a fault during full-speed
already the possible production (continuous metal
failing component. production process).
No wasted time to go Internal electrical team had just to
back a second time manage a substitution with a spare CB.
with the spare Simple repair, knowing in advance
components. which spare component is required
Final recap
MyRemoteCare web page

MyRemoteCare web page

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