Professional Documents
Culture Documents
Interactions
Rise about the Conflict: Options for
Dealing with Difficult People
• Difficult people do exist at work. Difficult
people come in every variety and no
workplace is without them. How difficult a
person is for you to deal with depends on your
self-esteem, your self-confidence and your
professional courage. Dealing with difficult
people is much tougher when they are
attacking you or undermining your
professional contribution.
• Why You Must Deal with Difficult People
– It’s far better to address the difficult person
while you can maintain some objectivity and
emotional control.
Anonymous Note
• The “Exploder”
• The “Complainer”
• The "Clam"
• The “Wet Blanket”
• The “Know-It-All”
• The “Staller”
Types of Behaviors and How to deal
with them
The "Sherman Tank"
The Sherman Tank's behavior spells ATTACK. They behave in
an abusive, abrupt, intimidating, and contemptuous manner and
leave their victims on the defensive, feeling overwhelmed and
powerless. Their behavior can be either crude or subtle, but
most importantly they overpower anyone with whom they must
interact.