ATTITUDE & JOB SATISFACTION

Joan Jay
Learning Objectives
Three components of Attitude
Relationship between Attitude & Behaviour
Major Attitudes
Job Satisfaction- Causes , Outcomes
Job dissatisfaction
Attitude
Evaluative statements or judgements concerning
objects, people or events
https://www.youtube.com/watch?v=KpuoDRuxkU4
Components of Attitude
Affective
Behavioural
Cognitive
Eg: Working for peanuts
 Relationship Between Attitude & Behaviour

Cognitive Dissonance

Incompatibility between
two or more attitudes or
between behaviour and
attitude
Job Attitudes
Evaluations an employee hold about their work environment
Components : Job Attitude
•Job Satisfaction
•Job Involvement
•Organizational Commitment
Job Satisfaction
Job satisfaction refers to how well a job provides
fulfillment of a need or want, or how well it serves as a
source or means of enjoyment.
Job satisfaction is the degree to which individuals feel
positively or negatively about their jobs.
Job Involvement
Job involvement is the degree to which a person
identifies with his or her job, actively participates in it,
and considers his or her performance important to self-
worth
Organizational Commitment
Organisational commitment is the bond employees
experience with their organisation.

Broadly speaking, employees who are committed to their

organisation generally feel a connection with their
organisation, feel that they fit in and, feel they
understand the goals of the organisation
Perceived Organizational Support
the employees' “beliefs concerning the extent to
which the organization values their contribution
and cares about their well-being” (Eisenberger et
al., 1986, p. 501).
Employee Engagement
Job Satisfaction
Measuring Job Satisfaction
How satisfied are people in their jobs?
What causes job satisfaction?
Personality
Pay
CSR
Outcomes of job satisfaction
Job Performance
Organizational Citizenship Behaviour
Customer Satisfaction
Life Satisfaction
Job Dissatisfaction
Exit
Voice
Loyalty
Neglect
Counterproductive Work Behaviour

Actions that actively damage the organization,

including stealing, behaving aggressively towards
co-workers or being late or absent