Introduction …..

The communication process

Communicator – the person who sends the message.
Message – the information the communicator wants to
communicate.
Method/medium – how the communicator sends the
message; for example, phone call, email.
Receiver – the person to whom the message is being sent.
Feedback – the way the receiver lets the communicator know
they have received the
message; for example, replying to the email or nodding.
 Types of Communication

On the basis of the communication channels, types of

communications are:
Verbal
Non-Verbal
Visual
1) Verbal Communication
verbal communication can also be called as Oral
communication. In very simple terms, any communication
that happens orally between people is known as verbal
communication. The objective of such communications is
to ensure that people understand whatever you want to
convey. Because of its very nature, verbal communications
is more quick and precise then email communication.
Written Communication: This kind of communication
involves any kind of exchange of information in the written
form. For example, e-mails, texts, letters, reports, SMS,
posts on social media platforms, documents, handbooks,
posters, flyers, etc.
Oral Communication: This is the communication which
employs the spoken word, either direct or indirect as a
communication channel. This verbal communication could
be made on a channel that passes information in only one
form i.e. sound.
You could converse either face to face, or over the phone,
or via voice notes or chat rooms, etc. It all comes under
the oral communication. This form of communication is an
effective form.
 Non-Verbal Communication

• In this type of communication, messages are

relayed without the transmission of words.
The messages here are wordless messages.
This form of communication mainly aides
verbal communication. It supplements it with
gestures, body language, symbols, and
expressions.
This involves the use of language and words for the
purpose of passing on the intended message. In general
terms, Verbal Communication means communication in
the form of spoken words only. But, in the context of
types of communication, verbal communication can be in
the spoken or the written form. Thus, the verbal form
may be oral or written as discussed below.
 Non-verbal / Interpersonal communication
 4. Written Communications

• There are many many ways that written

communications can be used. The number of
ways is ever increasing with the penetration of
smartphones and the internet. One of the most
common forms of written communications
used till date is Email. But slowly, written type
of communications is becoming more informal
with Whatsapp and other online messaging
apps being used regularly.
 Written communication

• Written communication means putting words onto

• a page or screen. There are many different types
• of written communication – some are shown
• in Table 1.1. Each type is more suited to some
• situations, audiences or purposes than others.
• We’ll look at written communication in detail later
• in this unit.
 5) Visual Communication

• Visual communication is all the types of

communication that we see that are mainly
• pictorial, although there could be a few words
present as well, such as on a sign or
• poster. Visual communication is explored in
more detail later on in the unit.
 Communication barriers

• Lots of things can get in the way of good

communication. Barriers to communication can
include:
• the words used
• context
• history
• individual factors
• environment
• information.