QUALITY

MANAGEMENT
QUALITY is the totality of features
and characteristics of a product or
service that bears on its ability to
satisfy stated or implied needs.
Categorical Definitions of Quality

 User-based : Quality lies in the eyes of

the beholder.
 Manufacturing-based : Quality means
conforming to standards.
 Product-based : Quality is a precise and
measurable variable.
TOTAL QUALITY MANAGEMENT (TQM)

It refers to a quality that encompasses the entire

organization, from supplier to customer. It stresses a
commitment by management to have a continuing
company-wide drive toward excellence in all aspects of
products and services that are important to the
customer.
ELEMENTS/PROCESSES
Quality Plan
Quality Assurance
Quality Control
Quality Management

The processes and activities in Quality

Management help to establish the
policies, objectives and personnel
responsibilities that aim to satisfy
the needs for which the project was
executed.
 Planning Quality
involves identifying quality
requirements and standards for
the project and documenting
how it will demonstrate
compliance.
 Quality Assurance
involves
CHECKING the results
from quality control
measurements against the
quality requirements
defined in the
quality management plan
in order to ensure that appropriate
quality standards and
operational definitions are used.
 Quality Control
involves monitoring and documenting
results of quality activities to
evaluate performance to aid in
identifying and
recommending necessary changes in
the
project output or process.