IDENTIFYING FRONT OFFICE

TOOLS, EQUIPMENT
AND PARAPHERNALIA (CONT.)
TLE 8
READ AND LOOK AT THE
PICTURE IN EACH SLIDE AND
READ EACH USES. GUESS THE
NAME OF THE
TOOLS/MATERIALS BY
ARRANGING THE JUMBLED
WORDS.
 FILING CABINET

It is used to store, maintain,

and protect hard copies of
both internal and external use
documents.
 TWO-WAY WALKIE-TALKIES

These are used by the security

personnel to communicate with
each other during their rounds in
and around hotel premises.
OTHER MATERIALS
AND FORMS
 LOG BOOK

It is used to record information

about daily activities in front
office. It is also used to record
inter-office communication.
 ROOM/KEY CARD

It is used to provide access to

hotel rooms to avoid potential
theft activity.
 CORKBOARD

It is used to display public

information such as guidelines,
notices and promotion about
related hotel services to guests.
GUEST FOLIO RACK

It is used to manually maintain

the hotel folios of the front
office.
 ROOM CARD

It is used to assist the front desk officer

in accessing registration forms
containing all guests names and room
numbers.
EMPTY ENVELOPES

These are used to hold hotel

written documents for staff or
guests’ use.
 LUGGAGE TAG

It is used to identify guests’

bags and their other personal
belongings.
 COMPLAINTS
REGISTER FORM

It is used to note all

guests’ complaints while
staying in the hotel.
 DAILY RUNNING SHEET

It is used as a checklist of duties

to be completed on a particular
shift in the front office. It is also
used to record events that have
happened throughout the day,
similar to diary entries.
 ERRAND CARD

It is used to track guests’ luggage

movements in the hotel for check-
in and checkout stay.