GROUP

MEMBERS
NAME ADM NO

T HARSHITH 19001A0518

B HARISH 19001A0519

M RAKESH 19001A0520

SA Hafeez 19001A0521
 PROGRAM NO:5

ISHIKAWA /FISHBONE
DIAGRAM
 INTRODUCTION

W H AT A R E 7 Q C
TO O L S ?
 7 QC Tools are the basic Quality control tools which
helps in solving quality issues through :

 Data collection and analysis.

 Identification of root cause.

 As much as 95 percent of all quality-related problems in

the factory can be solved with seven fundamental
quantitative tools.
 I S H I K AWA D I A G R A M

 The Fishbone diagram also called as cause & effect diagram was first
used by Dr. Kaoru Ishikawa of the University of Tokyo in 1943-hence it
is also known as Ishikawa Diagram.

 P U R P O S E O F I S H I K AWA D I A G R A M :
 Identifies various causes affecting a process. Dr. Kaoru Ishikawa

 Helps groups in reaching a common understanding of a

problem.

 It helps managers to track down the reasons for

imperfections, variations , defects or failures in a process.
S T R U C T U R E O F I S H I K AWA
DIAGRAM
 The structure of the
Ishikawa diagram looks just
like a fish’s skeleton with
the problem at its head and
the causes for the problem
feeding into the spine.

PROBLEM
 K E Y P O I N T S F O R C R E AT I N G A

FISHBONE DIAGRAM

Organize an appropriate team.

Identify the problem.

Brainstorm the major categories of

causes(6 M’s).

Identify possible causes(5 Why’s) for the

respective categories.

Analyze the diagram.

BASIC TYPES OF FISHBONE
DOneI ofAtheG
 first R
stepsA M a fishbone diagram is
in creating
determining the factors that contribute to variations
within a process. 
 THE 6M’S
FISHBONE
DIAGRAM:

 The 6M’s here are Man,

Materials , Machine ,
Methods, Measurement
and Mother nature .These
categories are mostly
used to draw a cause
and effect diagram in the
manufacturing industry.
 4S FISHBONE
DIAGRAM:

 If the organization operates in the

service industry, then this fishbone
diagram is mostly used. All
potential causes, along with their
information, are grouped into four
sections: systems, surroundings,
skills and suppliers.
 8P FISHBONE DIAGRAM:
 This type of fishbone is named after the 8
categories that make it up: Procedures,
Policies, Place, Product, People,
Processes, Price and Promotion. This
variation is also commonly used in the
service industry, but can be applied in
nearly any type of business or industry.
 FISHBONE DIAGRAM AND 5
WHYS
 Five whys (or 5 whys) is
an iterative interrogative technique  used to explore the 
cause-and-effect relationships underlying a particular
problem . 

 The primary goal of the technique is to determine the 

root cause of a defect or problem by repeating the
question "Why?".

 Each answer forms the basis of the next question.

EXAMPLE OF FISHBONE
DIAGRAM
UNMANAGED
GROWTH OF DATA
UNOPTIMIZED
DATABASES
POORLY
WRITTEN CODE
No plan to monitor Inefficient algorithms
Missing indexes
data Best programming
Inefficient queries practices are not allowed
No appropriate data
storage Not enough experienced
SQL Database overloads developers
Low
performance
of the web
app
Infrastructural weaknesses

Not all configuration parameters Bogged-down servers Lack of warning

suit the demands. system to show
Incorrectly assigned new site when traffic is
visitors impacting
Inappropriate default
transactions.
configurations Slow response times
DEFAULT POOR LOAD
TRAFFIC SPIKES
CONFIGURATIONS DISTRIBUTION
A D VA N TA G E S A N D
D I S A D VA N TA G E S
ADVANTAGES:
 Easy to understand.
 Ensures the teams to cover all
possible causes.
 Works well with the 5Whys to drill
down to root cause quickly.
 Can be applied to a range of
problems.
DISADVANTAGES:
Irrelevant potential causes can
cause confusion.
Complex issues may lead to a messy
diagram.
The output from brainstorming is
only as good as your brainstorming
session.
Based on opinion rather than
evidence, it needs to testing to prove
results.