How to Become

a More Effective 01

Listener
Listening Skills Workshop
Welcome to
today's training session!
 I'm a Senior

Hi! Training Officer.

My name I'm a certified learning and

performance professional.

is Ripley. I'm excited to do this

workshop with you!
04
Why Listening Skills Are
Important
Effective Listening
05

Listening is a key component of communication. Without

effective listening, communication can break down and affect
productivity and work relationships.
Activity: Listening This self-evaluation is designed to

Assessment help you be more aware of your

tendencies and habits when it comes
to listening.
Competencies for
Effective Listening
A proficient listener should be able to
comprehend the information being
conveyed. That is, they can identify the
main ideas and supporting details.
An effective listener should also
be able to analyze the information 09
and make inferences and
judgments.
Active and Passive
Listening
Active Listening

Active listening entails giving full

attention to and focus on the speaker and
comprehending the information the
speaker is sharing.

It also involves displaying verbal and non-

verbal signs and responses to show the
speaker the listener is engaged in the
discussion.
 Passive Listening

Passive listening is when the listener It is a form of one-way

is silently participating and shows no communication where there is
response to little to no exchange between the
the speaker. listener and the speaker.
 Thank you!
Do you have any questions?
 How to Make a Recording of Your
Canva Presentation
1 Click on "Present and record" found on the top right corner.
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2 Click on "Go to recording studio".

3 Set up your camera and microphone and click on “Start recording”.

4 Click “Pause” to take a break, and click “Resume” once you’re ready to record again.

5 Click on “End recording” once you’re done.

6 Wait for your recording to upload. Make sure to copy the link to your recording
and share it with others.
 Free
Resources
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Use these free, recolorable icons,
and illustrations
in your Canva presentation.