Professional Documents
Culture Documents
At TH Hotel - Class 5
At TH Hotel - Class 5
“I graduated in 2010.”
When talking about what you studied, we say “I studied,” “I majored in,” or “I have a degree in”:
Example: “I have spent five years as an executive assistant with Wiler, Inc. in administrative
support roles. As the current executive assistant to the CFO, I frequently collaborate with
other administrative assistants to perform calendar management, coordinate international
travel and assemble research reports for the financial specialists in our six offices around the
world. At the beginning of last year, I optimized our email filtering system to improve office
communication and reduce the amount of missed messages by 28%. I understand that your
company depends a lot on email communication, so I want to use my organizational abilities
to achieve faster communication processes in this office.”
I have some strong work experience that will help me with this job if I am
successful. I worked for a year as a student in a local Pizza restaurant. That
helped me to get confidence in talking to the public, and also showed me that this
is a job where I will need to work hard. I then worked for a short while in a
kitchen, helping the chef. That showed me the other side of working in a
restaurant, so I can understand the importance of giving the chef accurate
information with orders. I also worked for a while in a bank. That shows that I
am confident with handling money, which will help when I take payment for
meals.
2. Question: What will be the most important part of your work?
Model Answer: I think that dealing with customers will be the most
important part of my work. For my previous work experience in a shop, I
needed to develop a good understanding of the products we sold so I could
help customers. I also learned to be polite and keep smiling, even with
some of the more challenging shoppers.
Note: ‘more challenging’ is a euphemism. Using a language tool such as
this demonstrates a good grasp of English. It is a polite way of saying
rude. To call customers ‘rude’ or ‘impolite’ at interview is too literal; using a
phrase such as ‘more challenging’ will bring a smile to the interviewer’s
face.
3. Question: How would your friends and colleagues describe you?
Where should I begin. There is so much I would enjoy about this job.
Meeting people, helping the public, getting to know my colleagues. But I
think best of all will be meeting a visitor who is confused, or worried, and
helping them to know what they want. I would really enjoy doing that.
When I worked at (your previous job) I loved helping my customers.
5. Question: What part of the job would you find hardest?
Model Answer: You can hear that English is not my first language. But
even when I was less good at speaking in my job as a (relevant work) I
learned to cope. My English is getting better all the time, but I am not
afraid to ask if I do not understand something, and my studies are helping
me to improve.
6. Question: What has your work experience taught you about yourself?
The last time I worked as a language assistant, I found the work really
interesting but sometimes hard. I learned a lot from my work experience. On
one occasion I found two boys fighting in the playground. I managed to calm
them down by being calm myself. I asked them what had happened and
helped them to resolve their fight themselves. I thought that in a situation like
that I would get angry myself, and perhaps take sides, but I did not. I think
that this was a great lesson for me.