BPCL MAK

LUBRICANT
Process Flow
Website

Customer to go on https://ssmbpcl.forumnxt.com/redeemPoints.php and click on the below image

Validation Page

Post clicking on Validation

Link, customer will land
on Validation Platform
Login Page

Customer to enter
Registered Mobile Number
OTP Page

Customer to enter 6 digit

OTP Number received on
registered mobile number
Validation Status Page
Through Upload Option,
Customer can upload the
documents in BPCL MAK
platform.
Through View Option, Customer
can view the detail which is
already available in BPCL
platform.
Note:
1. For Smooth Transaction, please upload
correct and clear image of documents.
2. It’s mandatory to upload atleast 1 document
incase of below or upto 5000 points.
3. Incase of more than 5000 points, it is
mandatory to upload atleast 2 documents.
4. Use Request Call Back (hyperlinked will be)
option incase of any query or discrepancy in
the documents. Rewards Manager will get in
touch with you.
5. Last Date of Registration and Validation is 28th
February.
6. Last date to redeem the rewards is 30th June.
Document View Page
Customer to browse the
documents he wants to upload
out of the available documents
options.
Customer to click on upload Tab
to complete the process.
Also, Upload More Document
option will help customer to
upload more documents for
validation.
Note:
1. For Smooth Transaction, please upload
correct and clear image of documents.
2. It’s mandatory to upload atleast 1 document
incase of below or upto 5000 points.
3. Incase of more than 5000 points, it is
mandatory to upload atleast 2 documents.
4. Use Request Call Back (hyperlinked will be)
option incase of any query or discrepancy in
the documents. Rewards Manager will get in
touch with you.
5. Last Date of Registration and Validation is
28th February.
6. Last date to redeem the rewards is 30th June.
Document Upload Page
Customer to enter the details and
upload the document of the
selected document.
Customer to click on upload Tab to
complete the process.
Also, Upload More Document option
will help customer to upload more
documents for validation.
Note:
1. For Smooth Transaction, please upload
correct and clear image of documents.
2. It’s mandatory to upload atleast 1 document
incase of below or upto 5000 points.
3. Incase of more than 5000 points, it is
mandatory to upload atleast 2 documents.
4. Use Request Call Back (hyperlinked will be)
option incase of any query or discrepancy in
the documents. Rewards Manager will get in
touch with you.
5. Last Date of Registration and Validation is 28th
February.
6. Last date to redeem the rewards is 30th June.
Docs Upload Successful Page

Once the required doc/s

are uploaded, successful
msg will feature. Customer will receive sms and
emailer for submitting the details
successfully.
KYC Status Page

Customer can check the claim

status by simply putting the
registered Mobile No.
Claim Status Page

Customer will have a view to

• Customer will receive sms and emailer
check the claim status using
once the registration gets Approved,
Registered Mobile No.
Rejected or Reconfirm.

• Incase of Reconfirm, customer has an

option to submit the documents again.

To give the rewards glimpse

Redemption link will feature here.
Get in Touch Page

Customer will have an option to

Get In Touch if they face any
concern or have any query.

Rewards Manager will get in Customer just have to fill in his

touch with customer to resolve contact details.
the concern.
Redemption Process
 Mr. Vinay, You have 10000 MAK LUBRICANT POINTS.

Landing Page
10000
Points
Brand Page

10000
Points Customer to enter the
points he wished to
redeem, click on T&C and
Buy Now to complete the
transaction.
Customer can Add the
denomination.
Brand Page

Thank You Page, Post

Redemption.

10000
Points
My Profile Page

Customer can view his

Retailer Unique Id - 132179
Date of Birth – 11/11/1988
profile and would be only
able to update Date of
birth.
My Profile Page

Customer can view his

Retailer Unique Id - 132179
Date of Birth – 11/11/1988
profile and would be only
able to update Date of
birth.
My Transaction Page

Customer can view his

Transaction History.
Glimpse of Communication to Drive Registration and Redemption
Reports
Registration
Report
Reports will be shared with HO
and RMs Redemption
Report

Weekly
Dashboards