TOPIC: PURCHASED A BRANDED LAPTOP

ONLINE, BUT IT TURNS OUT TO BE DEFECTIVE.

 MEANING OF
CONSUMER
A consumer is the final user of a purchased
product or service.

Consumers can be either an individual or

group of people who purchase or use goods
and services solely for personal use, and not
for manufacturing or resale. They are the
end-users in the sales distribution chain.
CONSUMERS PROTECTION ACT,
1986
The Consumer Protection Act, 1986 was
enacted to protect the interests of the
consumers.

These Redressal agencies have the jurisdiction

to adjudicate the complaints received from
consumers against any defect in the goods
purchased or deficiencies in the services availed
or any other trade practice.

To make provision for the establishment of

consumer councils and their authorities disputes
and for matter connected therewith
The agenda of a consumer forum is to
provide relief to both parties and
discourage long litigation.

In a process called ‘Informal

Adjudication', forum officials mediate
between the two parties and urge
compromise.

The Act applies to all goods and services

unless specifically exempted by the
union Government and covers all sectors
whether private, public or cooperative
 CONSUMER RIGHTS

RIGHT TO SAFETY
RIGHT TO BE INFORMED
RIGHT TO CHOOSE
RIGHT TO HEARD
RIGHT TO SEEK REDRESS
RIGHT TO CONSUMER EDUCATION
WHY THE DISPUTES AFTER ALL?

Our case is that; suppose we are a

consumer, we bought a laptop of
HP from a big branded
E-commerce company i.e.;
Shopzone, instead of getting HP
laptop we got a local laptop with
only the logo of HP where it's
features and software are local.
Like we see and understand the 6 rights above, consumer has full right to return the laptop, but the
problem is that the company is not ready to accept that there is something wrong with the laptop. In
case of E-commerce, goods are sold on the basis of their description, while in case of physical market
buyers can try the product before they buy it. Sales of Goods Act, 1930, provide buyer with ample
opportunity to check the product before taking delivery, if buyers are not given sufficient chance to
examine the goods, buyer always has rights to reject the goods

STATE CONSUMER HELPLINE NUMBER

JHARKHAND 1800-345-6598
ODISHA 1800-345-6724
UTTAR PRADESH 1800-180-0300
WEST BENGAL 1800-345-2808
CONSUMER
AWARENESS
Are there two types of HP laptops, Fake & Original?
If it is, how can I recognize the original one and the fake laptop
accurately?

HP Security Label HP Blue Hologram

RETURN POLICY
Shopzone Return Policy

Most items purchased from sellers listed on Shopzone are returnable

within the return window, except those that are explicitly identified
as not returnable.

• General Returns Policy

• Shopzone Digital Devices

Movies, Music and Video Games

Books

Mobiles, Computers

• TV, Appliances, Electronics

• Home

• Home Improvement

• Kitchen

Toys and Baby Products

• Sports, Fitness and Outdoors

Beauty, Health and Groceries

WHAT CAN BE DONE AS A
SOLUTION

1.As after discovering one can lodge a

complaint in the Shopzone website /
through its email ID.

They will respond to it and will look after

the problem
2.If no proper outcome occurs or If no
response given.

Can lodge a complaint against the seller for

unfair trade practices under section 2 of
Consumer Protection Act.

Then the matter can be handed to the

consumer court and they would have to
appear in person to justify their position.

The consumer can ask for full refund or

more as compensation depending upon the
situation and matter of concern.

Finally of the seller is found guilty will have

to pay the compensation.
 CONCLUSION
It has been concluded that security consumer exist whether customer are online or offline.
Product quality means to incorporate features that have a capacity to meet consumer needs
(wants) and gives customer satisfaction by improving products (goods) and making them free
from any deficiencies or defects.
Consumers are allowed to protect products and services that are hazardous to their lives and
property from marketing cost fixes.
The right to obtain information on the quantity, consistency, purity, strength, and quality of
products and services is the rights of the customer.
Customer satisfaction does have a positive effect on an organization profitability satisfied
customers form the foundation of any successful business.

So, all above was the reason for being disposed and returning the laptop, but we know about the
consumer right. That is why we do not need to panic that much.
THANK
YOU
PRESENTED BY:
GROUP D
836: Mansi Raj
837: Maria Shamshad
838: Daibik Mandal
840: Smriti Bhagat
841: Bipasha Singh
842: Shaina Epil Bhengraj
844: Sakshi Garg
846: Avinash Topno
847: Saurabh Prakash
850: Ankit Toppo