Corporate Etiquette

Email Etiquette
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Pla
1. What is corporate etiquette 8. Common courtesy expressions
2. Benefits of corporate etiquette 9. Phrases for greeting
3. Communication etiquette 10. Steps to make introductions
4. Email etiquette 11. Role of body language in etiquette
5. Phone etiquette 12. Hofstede model to analyse cultures
6. Meeting etiquette 13. Characteristics for good corporate etiquette
7. Business cards etiquette 14. Behaviours driving corporate etiquette
8. Dining etiquette 15. Behaviours to avoid in etiquette
8. Handshake etiquette
9. Dressing etiquette
Email Etiquette
General Email Format
• ‘To’ is for receiver(s)
• ‘CC’ is for those who need to be aware
of the communication
• ‘BCC’ is for hiding the recipient from
others on the email trail, usually
avoided.
Use Subject Lines as
Headlines
• Write a subject that grabs the reader’s
attention.
• Subject would tell what the email is
about, so that the reader may want to
open and read your email.
 Write One Point per Email
• If you need to communicate with
someone about a number of different
things, consider writing a separate
email on each subject.
Specify the Response You
Want
• Make sure to include in your email,
any call to action you want, such as a
phone call or follow-up appointment.
Add Contact Information
• Make sure you include your contact
information, including your name, title
and phone numbers.
Using EOM Headlines
(End Of Message)

• In order to convey a very short

message to convey, you can use the
EOM, or End Of Message, technique.
• You can put all the relevant
information in the subject line,
followed by the letters "EOM".
• This lets the recipient know that he or
she doesn't even have to open the
email; all the information is right
there.
• The subject line is the message.
Use appropriate greeting and
conclusion
Respond to emails the same
day.
 Avoid heavy attachments especially
Check spelling and grammar before Avoid heavy
if it is attachments especially
personal.
Check spelling
sending and grammar before
the email. if it is personal.
sending the email.

Avoid excessive much use of

Avoid excessive much use of
emoticons
emoticons

Avoid using red and capitals as it

Avoid usinganger.
indicates red and capitals as it
Avoid fancy formatting of size, indicates anger.
Avoid
colorfancy formatting of size,
and fonts.
color and fonts.
Tips for Email Etiquette

1. Language must be appropriate and easily understandable.

2. Use lists and bullets instead of lengthy paragraphs
3. Avoid negative words (useless, undecided, etc).
4. Avoid discussing sensitive issues through emails.
5. Avoid long sentences and complicated words.
6. Avoid sending forwards and spamming.
Contact us on;
ossama.motawae@eurekaeg.com
+201023985680