BASIC COMPETENCIES

3.15 Apply social

functions, text structure and
lexico-grammatical feature
of taking simple phone
messages text.

4.15 Rewrite simple text

messages via telephone in
regard to the social
functions, text structure and
lexico-grammatical feature.
 INDICATOR
KNOWLEDGE

Identify social Distinguish social

functions, text

SKILL
functions, text
structures and structures and
lexico-grammatical
lexico- featurefrom various
grammatical expressions in
feature in simple simple text
text messages via messages via
telephone telephone
Communicate Compile oral
orally and in and written
writing about texts in the form
simple of simple
messages via messages by
telephone telephone
LEARNING
OBJECTIVES

Students are able to apply

expressions about asking and giving
information related to simple
messages by telephone in the form
of simple oral and written texts,
taking into account social functions,
text structures, and linguistic
elements, correctly and in context.
 To ask for and give
information in simple
messages by telephone
to develop interpersonal
communication with
others
The social function
 The generic structure

Could I leave a
Any message?
message, please?
 The language feature

Vocabulary: related
to the topic

Grammar:
Modal Simple Indirect
auxiliary Present speech

Clear, neat and precise

spelling and punctuation

Speech, word pressure,

intonation, when presented
verbally
Taking and
Leaving a
Message
 How may I be of assistance?

Taking
a Message I’m afraid the line is engaged/busy.

I’m afraid he/she is in a meeting/not

available at the moment.

I'm sorry, he/she's out of the office

today.

Can I put you on hold?

Can I take a message?

Would you like to leave a message?

Could you give me your number,

please?

I'll make sure he/she gets the

message.
 May I speak with Mr. Clarke,
please?

I would like to speak with Mr.

Clarke, please.

When do you expect him/her

Leaving a back in the office?
Message
I need to speak with him/her
on an urgent matter.

May I leave a message?

 Handling Guest
Beginning

Handling

Ending
 In the beginning

Formal
●
Hello, it’s Nanda from Jaya Nusantara

●
Teknik. May I help you?
Good morning/afternoon. Nanda from
Jaya Nusantara Teknik. What can I do
for you?
Informal
• Hello, It’s Nanda, Who is this?
• Hello, It’s Nanda, Is it Ari?
• Hello, It’s Nanda, Is Ari there?
• Hello, Nanda speaking?
In the handling Telephone Calls

Andy speaking. Can I help you?

Who’s calling, please?
This is Rudy from Indonesia
Can I leave message?
I am sorry, the line is busy.
Can I have your number?
Just a moment please.
 InInthe
theend
end

Bye. May I call your

letter?

Yes, sure. Bye.

Sure.Bye.
Nice talking to you

Thank you for calling

 Good morning, this is Happy Marketing. How may I
be of assistance?
Dialogue
I would like to speak with Mr. Clarke, please.
Practice
May I ask who's calling?

This is Mr. Smith from the ACE Solutions company.

Mr. Smith is calling
Mr. Smith, I'm afraid the line is engaged at the moment. to inform Mr. Clarke
Can I put you on hold? of something
I'm afraid I have to go now, and I really needed
important.
to talk to him on an urgent matter...
Would you like to leave a message, then?
That would be great. Please tell him that we revised the terms of the
contract and that we sent the document 2 days ago through e-mail.
He needs to check it as soon as possible and then get back to us. If he
did not receive the e-mail, please tell him to call my secretary and she
will re-send it.

Duly noted, Mr. Smith. Could you give me that phone number, please?

Yes, it’s 043-865-4821.

Thank you very much, Mr. Smith. I will make sure Mr. Clarke gets your
message as soon as possible.