PURC111 FINALS

11
Ms. Rialyn Generoso / First Semester
Transcriber: Kathleen Venus 22

TYPES OF COMMUNICATION
special exam. I apologize for the inconvenience that this
OUTLINE might bring you.
I. Written Communication
A. Electronic Correspondence Thank you for your understanding.
B. Memorandum
C. Letters Respectfully,
II. Oral Communication
A. Telephone Conversation Arya Stark
B. Interview
C. Presentations MEMORANDUM
- Also called a memo
WRITTEN COMMUNICATION - is used to communicate specific information, usually
within a department, or organization.
- It is more formal than an e-mail, and can be used to
ELECTRONIC CORRESPONDENCE
transmit more information– up to a page or two.
- Also called e-mail
- is appropriate for short, rapid communications
LETTERS
- It is not effective for conveying large amounts of
information or complex information. - Letters are the means of formal, professional
Remember these: communication with others outside an organization.
- Indicate the subject of the message. - Sometimes, letters are used within an organization
- Greet the addressee appropriately. to formally present a secondary document, such as
- Organize your thoughts and communicate them a committee report.
clearly and concisely.
ORAL COMMUNICATION

- Keep e-mail messages brief and straightforward.
- Use proper English, grammar, and spelling;
proofread before sending.
- Sign your name to the message.
- Read messages you receive carefully before
responding.
- If you need time to compose a reply, send a brief
message acknowledging receipt and
communicating when you intend to respond in full
Example of an informal message:
Hello, Dany!
It’s been a while. I miss you so much. With all the friends that
I have, you know that you are the only one whom I can go to
whenever I feel so down. I just miss you!!! I hope you are
doing well there in London! Please tell me if your flight for the
next month will pursue!! Can’t wait to watch movies with you
again!
Xoxo Love ya, Sansa
Example of a formal message:
Dear Prof. Mondragon:
Good day!
I was unable to attend our class today due to an emergency
TELEPHONE CONVERSATION
- Prepare a list of questions to ask the person you
are contacting prior to making the phone call.
- Always clearly identify yourself and your affiliation.
- State your purpose for calling
- Ask your questions clearly without interrupting the
person you are talking to, and take notes on the
conversation.
- Thank the person for his or her assistance.
- Be prepared to leave a message in case the person
is not available.
- When leaving a message on an answering
machine, clearly state your name and, speaking
slowly, include your phone number and the purpose
of your call.
- Also indicate if you will be calling the individual back
or if you’d like him/her to return your call.
INTERVIEW
A successful interviewer is:
1. Knowledgeable
- is thoroughly familiar with the focus of the interview;
- pilot interviews of the kind used in survey
interviewing can be useful here.
2. Structuring
- gives purpose for interview; rounds it off; asks
whether interviewee has questions.
3. Clear
- asks simple, easy, short questions; no jargon.
4. Gentle
- lets people finish; gives them time to think; tolerates
pauses.
5. Sensitive
- listens attentively to what is said and how it is said;
is empathetic in dealing with the interviewee.
6. Open
- responds to what is important to interviewee and is
flexible.
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7. Steering:
at home. I hope you could give me a chance to take a
- knows what he/she wants to find out.
[PURC111] 1.13 TYPES OF COMMUNICATION – Ms. Rialyn Generoso
8. Critical
- is prepared to challenge what is said, for example,
dealing with inconsistencies in interviewees’ replies.
9. Remembering
- relates what is said to what has previously been
said.
10. Interpreting
- clarifies and extends meanings of interviewees’
statements, but without imposing meaning on them.
11. Balanced
- does not talk too much, which may make the
interviewee passive, and does not talk too little,
which may result in the interviewee feeling he or
she is not talking along the right lines.
12. Ethically sensitive
- is sensitive to the ethical dimension of interviewing,
ensuring the interviewee appreciates what the
research is about, its purposes, and that his or her
answers will be treated confidentially.

PRESENTATIONS
- Presentations can either be informal (for example, a
class presentation or a short presentation at a
meeting) or more formal, such as a presentation at
a workshop or conference, and speeches.
- Similar guidelines apply to both types of
presentations.
Remember these:
- Dress appropriately
- Carefully structure your presentation
- Practice your presentation
- Know your presentation’s time limit
- Stimulate the interest of the audience
- Use visual media when appropriate
- Always speak enthusiastically
- Call for questions after your presentation

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