PURC111 FINALS

11
Ms. Rialyn Generoso / First Semester
Transcriber: Kathleen Venus 22

COMMUNICATION FOR WORK PURPOSES

OUTLINE EFFECTIVE COMMUNICATION SKILLS

I. Communication for Work Purposes - The message can be a mix of factual and
II. Forms of Communication psychological aspects to give the message its full
A. Verbal impact; rather than just dry facts or overly emotional
B. Aural in style
C. Written - The message should be relevant to the concerns of
D. Visual the audience.
E. Non-Verbal - The language should be appropriate to the
III. Effective Communication Skills audience and communication medium. Avoid jargon
IV. Stages of Communication unless talking to another professional.
V. What makes a Good Communicator? - The message should be positive and focused on
VI. Listening Skills solutions rather than listing problems.
A. Core Listening Skills - The language should invite appropriate participation
VII. Workplace Documents and engagement.
- The message should use the right medium for the
COMMUNICATION FOR WORK PURPOSES intended audience, the context and the desired
Communication is how we give and receive information and response.
convey our ideas and opinions with those around us. - The message is sent at the right time to enable the
audience to have time to understand and act on the
FORMS OF COMMUNICATION message

VERBAL STAGES OF COMMUNICATION

- the use of sounds and words to express yourself

AURAL
- involves the transmission of information through the
auditory sensory system (the system of hearing)

WRITTEN
- the sending of messages, orders or instructions in
writing through letters, circulars, manuals, reports,
telegrams, office memos, bulletins, etc.

VISUAL WHAT MAKES A GOOD COMMUNICATOR?

- signs, symbols, and pictures
NON-VERBAL
- includes facial expressions, the tone and pitch of
the voice, gestures displayed through body
language (kinesics) and the physical distance
between the communicators (proxemics).
- A process of sending and receiving wordless
messages.
- There are types of non-verbal communications:
Facial Expression
- Conveys countless emotions without saying a word
Body Movements and Posture
- how we move and carry ourselves communicates a
lot of information
Gestures
- Movement of a part of the body; can be different
across cultures and regions
Eye Contact
- Helps maintain the flow of the conversation and
assesses another person’s response
Touch (Haptics)
- Communicates a great deal
Space and Distance (Proxemics)
- Refer to physical space
- We can use physical space to communicate many
different non-verbal messages, including signals of
intimacy, aggression, dominance, of affection
Voice (Paralanguage)
“A powerful message needs to be delivered convincingly.”
- Prepare well and understand what you want to
communicate.
- Be confident to the point and focus on solutions.
- Ensures that you are being heard
Good Communication
- Influence your environment according to your goals
and requirement
- Applies positive influence presenting strong point of
view and develop mutual understanding
- Delivers efficient decision and solutions by
providing accurate and relevant information
- Builds healthy relationships.
LISTENING SKILLS
- Full understanding
- Constructive response
- Strong relationship
CORE LISTENING SKILLS
- Giving the other party your full attention
- Genuine Listening - nodding, repeating back what
they have said but in your own words
- Acknowledging their feelings
- Asking for clarification when you do not understand
- Trying to understand other’s point of view
- Letting the other party put over their response fully
before you react and giving them time to express
their point of view.
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- Communication with our voices without, even when - Being cautious on expressing your opinion. If it is
we are not using words (rate, volume, pitch) clearly not appropriate don’t express it.
[PURC111] 1.11 COMMUNICATION FOR WORK PURPOSES – Ms. Rialyn Generoso
- Being timely in your reaction to the other party’s
responses to you messages.
- Listening = Learning

WORKPLACE DOCUMENTS
- Document that provides steps or gives instructions
to carry out tasks that contains technical details.
- Record of business activities
- Completed as part of government acts or
regulations
- Developed to ensure the efficient delivery of
services and products to customers.
o Messages
o Memorandum
o Business Letters
o Minutes Of Meeting (MOM)
o Agenda
o Annual Reports
o Presentations
o Diagrams

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