Presented By

–
Isha Yadav
Unnati Gupta
 Communication
The word communication is derived
from Latin word ‘ communis’
which means common.
Communication is a process of
passing information and
understanding from one person to
another.
Communication
Process
 Communication

Effective Ineffective
 Effective
Communication
MEANING ---
Effective communication is a two way process
sending the right messages & to the right person
DEFINATION ---
“Effective communication is
the communication which
produces intended or desired
result.”
 Communication
Equation
• What you hear
• Tone of voice
• Vocal clarity
• Verbal expressiveness 40% of the message

• What you see or feel

• Facial expression
• Dress and grooming
• Posture 50% of the message
• Eye contact
• Touch
• Gesture

• Words… 10% of the message!

Ineffective communication
 Ineffective
communication
Any disruption or failure in the process
can create ineffective communication.
• Being rude, discourteous and impolite
• Not maintaing eye contact when
addressing people
• Refusing to listen to what others say
before expressing your view
 Cont….
 Ineffective communication is a one
way communication.
 It cause the miscommunication.
 Contradictory cues
 Language barriers
 Emotional reactivity
 Interrupting or ignoring
 Criticism
 Low confidence
 Effective v/s
ineffective
Effective Ineffective
 “I” statement  “You” statement
 Tactful statement  Tactless
 Asking/ requesting statement
 Two way  Demanding

 cont…
 Ability and  Position and
information authority
determine the determine the
power power
 Decisions  Decision by
according to the
highest authority
situation
 Slow
 Fast
 Democratic  Autocratic