Receptive
Communication
Skills
Definition and Importance
Receptive Receptive skills are needed
Skills to decode* the meaning to
understand a message.
*decode v.- analyze and
interpret (a verbal or nonverbal
communication or image).
Why look for opportunities to
sharpen your receptive skills?
People decode information selectively.
Individuals are more likely to perceive
Receptive information favorably when it conforms to
their own beliefs, values, and needs (Keyton,
Skills 2010).
To become better communicators,
respondents (i.e. evaluative or critical,
objective, logical, etc.)
The
Communication
Process
The elements in the communication process determine
the quality of communication. A problem in any one of
these elements can reduce communication effectiveness
(Keyton, 2011).
Traditionally, reading and
Receptive listening have been
Skills considered receptive skills.
Because of the growth of
audiovisual materials
Receptive since the 1990s, viewing
Skills has been incorporated as
a receptive skill.
Receptive skills are
Receptive sometimes known as
Skills passive skills.
Receptive Skills are INTERACTIVE PROCESSES
• It may appear that reading, listening, and
viewing are passive skills because of the
notion that there is no apparent
“movement”/continuous “process” when
these are done.
What is INTERACTION?
• Interaction involves a continuous
process of constructing meaning
from and based on the input we
receive.
Receptive Skills are INTERACTIVE PROCESSES
• The process of constructing
meaning (decoding) is inherent
whenever we listen, read, and
view.
Your BRAIN is WORKING
Your EYES are MOVING Bloom’s taxonomy
Saccades= tiny leaps of (remember, understand,
eyes; no real reading apply, analyze, evaluate,
create)
Progression= from left Top- Down View= use of
to right previous knowledge to
Fixation= Pause understand
Regression= reverse Bottom-Up View=
comprehensions if from
fixation the text itself
READING IS Return Sweep= from Interactive View=
end of line to beginning comprehension based on
INTERACTIVE of succeeding line prior knowledge and
power of text
Your ears pick up sounds
Your brain…
recognizes sounds and associate these
sounds with meanings (i.e. vocabulary)
uses metacognition skills (i.e. mental
strategies)
Examples:
LISTENING IS Inferring
INTERACTIVE Drawing parallels between English
words and Filipino words
Your eyes and ears are at work
(picking up images and sounds)
Your brain incorporates images
and sounds with meanings
Same metacognition skills are
VIEWING IS utilized
INTERACTIVE
Receptive Skills
1. Exercises attention, memory, concentration
2. Improves use of a language
3. Develops comprehension
4. Facilitates expression
5. Widens vocabulary IMPORTANCE
Receptive
Communication
Skills
Definition and Importance
References
• Keyton, J. (2010). Case studies for organizational communication:
Understanding communication processes. New York, NY: Oxford
University Press.
• Keyton, J. (2011). Communication and organizational culture: A key
to understanding work experience. Thousand Oaks, CA: Sage
Learning Task Reminders
• After studying the contents of this lesson, answer the online learning
task.
• There is time limit set for the task.
• Use MSWord. Your submission must not exceed one (1) page.
• Do NOT plagiarize someone else’s work. If any part of your work
would be scanned copied by SafeAssign, your submission would
automatically be marked zero.
Item
• Recall an instance when you were not able to
effectively decode a message. BRIEFLY narrate what
happened and answer the following questions:
• What might have caused the misunderstanding? Specify the
elements that reduced the effectiveness of communication.
• What could have been done to avoid the problem?
