PRESENTACION

ENGLISH

KATHERIN JULIETH DIAZ

JOHN SEBASTIAN GALLEGO
JOHN ALEXIS MORENO
Instructions: Read the text below.
For most organizations, customers represent the main agent of their business
development. That’s why some companies use the slogan “the customer is always
right” as an unbreakable rule that gives value to the customer. Also, they are crucial
for any organization because, without them, there won’t be a trade. The customer is
very important because of his feedback too. In fact, they are the ones who experiment
the service and can provide real information on how a company assists them, giving
them the chance to strengthen any weakness.
However, you should keep in mind that a customer is not always right; sometimes
employees must deal with stubborn clients and some others that aren’t polite or distort the
information. Remember that an organization must always be objective, so customers and
employees should receive good treatment. Consequently, organizations face a challenge in
providing customer satisfaction, and there are many aspects to consider here. First, think
about how to make clients feel good to not only have more but to also keep the good ones.
Second, keep employees happy to make them feel respected. Third, comply with the
appropriate rules for the welfare of the company.
Finally, it can be important to always know what your customers and employees think about
the company’s service and their level of satisfaction. That is why you have to be receptive
to complaints like “I’m not satisfied with this service” or “the employees are not good
enough”, and get as much information as possible from those situations. Simple phrases
like “Are you happy with today’s service?” or “Can I do anything to help you today” are
valuable to ensure that your company focuses on the interests and needs of your
customers.
 Customers are very important for organizations.
Instructions: Match the sentences from Column A
with Column B

1.First, think about how to make clients

feel good to
2.Second, keep employees happy
3.Third, comply with the appropriate rules to
maintain
4.Fourth, make sure to be impartial with your
employees as well as the customers to
promote a peaceful
a.the welfare of the company.
b.not only have more but to
also keep the good ones.
c. environment between them.
d.to make them feel
respected.
 VOCABULARIO
ENGLISH ESPÑOL
Welfare bienestar
Trade comercio
Challenge desafio
Environment medioambiente

Feedback realimentación
Valuable: locuas