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  • NZ Operations Report - Oct'20

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    vevep
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    This document provides a monthly operations review for SEM CRM in New Zealand (NZ). It summarizes ticket volumes, performance benchmark incidents, storage and license usage, and key highlights and lowlights. In October, there were only 2 support tickets which was stable. 80% of tickets were basic requests for information. No new product backlog items were opened. Storage space on the NZ instances is overconsumed after a data reconciliation. The October release was successfully deployed but duplicate records were identified.

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    NZ Operations report - Oct'20 (2)

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    This document provides a monthly operations review for SEM CRM in New Zealand (NZ). It summarizes ticket volumes, performance benchmark incidents, storage and license usage, and key highlights and lowlights. In October, there were only 2 support tickets which was stable. 80% of tickets were basic requests for information. No new product backlog items were opened. Storage space on the NZ instances is overconsumed after a data reconciliation. The October release was successfully deployed but duplicate records were identified.

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    7 views8 pages

    NZ Operations Report - Oct'20

    Uploaded by

    vevep
    This document provides a monthly operations review for SEM CRM in New Zealand (NZ). It summarizes ticket volumes, performance benchmark incidents, storage and license usage, and key highlights and lowlights. In October, there were only 2 support tickets which was stable. 80% of tickets were basic requests for information. No new product backlog items were opened. Storage space on the NZ instances is overconsumed after a data reconciliation. The October release was successfully deployed but duplicate records were identified.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    SEM CRM OPERATIONS REVIEW -NZ


    OCT 2020

    FG-AP-33 | Oct 2020


    MONTHLY TICKET COUNT TREND

    October ticket trend Last 3 months trend


    30 28

    25 Oct 28 11

    20 Market Monitoring(Internal)
    Ticket Count

    Request For Information


    15

    Month
    Sep 28 4 3 111 Data Queries
    10 Application Issues
    User requests
    5 Interface Issues
    1 1 Aug 28 3 1
    0
    Market Data Queries Request For Information
    Monitoring(Internal)
    0 5 10 15 20 25 30 35 40
    Category Ticket Count

     Only 2 tickets for the month which is very  The ticket trend has been very low month on month.
    stable.  80% of tickets are Request for Information which are basic &
     Market monitoring are internal tickets as part of general requests.
    SEM CRM health check activity executed on
    daily basis

    Subject | Department | Date Page 2


    PBI DETAILS:

    No PBI Ticket for NZ market in last 3 months.

    Subject | Department | Date Page 3


    MONITORING REPORT:
    October Count
    Monitoring Failed Check Point details 26

    Interface 16
    Functional 9
    Report 1

    Frequently Failed Check points Details Action Taken Status


    Post analysis we found that
    Interface Run Error(Failed files) saved
    there is no any impact to
    Interface view found the records(BisyncGCDM)  Resolved
    system. No any action
    due to Initial data load and test data
    required.
    This is market data related
    issue ,No any issue from
    Lead Request not qualified due to
    Functional SEM side. Once we receive
    VOI(Vehicle Of Intrest) is empty the VOI data with Lead then
    lead will qualify on SEM. Resolved
       

    Subject | Department | Date Page 4


    STORAGE AND LICENSE:

    Reserved for Available for Balance


    Market Ordered InUse CLOUD
    CRMHUB Market Available
    NSC NZ 20 5 15 15 0

    Database
    Instance Type File Usage Log Usage Total Ordered Available
    Usage
    SEM CRM NZ PROD (2.0) Production 22.1 1.04 12.16 35.3
    SEM CRM NZ Internal QA Sandbox 11.05 0.57 6.68 18.3
    (2.0) 35 -36.52
    SEM CRM NZ Market Sandbox 12.12 0.98 4.82 17.92
    Integration (2.0)

    Subject | Department | Date Page 5


    HIGHLIGHTS AND LOWLIGHTS:

     Highlights:
     October release deployment has been successfully completed on NZ PROD.
     Queries regarding Sales and Service files has been successfully resolved.

     Lowlights:
     NZ storage space is overconsumed post reconciliation of all the instances.
     Duplicate Contacts and Connection records identified on NZ Prod.

    Subject | Department | Date Page 6


    OPEN FOR DISCUSSION / Q&A

    Subject | Department | Date Page 7


    THANK YOU

    Subject | Department | Date Page 8

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