#ENJOYIT.

SEM CRM JP -OPERATIONS REPORT

OCT-2020
 Last 3 months Trend

Sep 19 17 20 29 2 26 29

Application Issues
Data Queries
Interface Issues
Month

Oct 11 26 8 28 2 19 21 Market Monitoring(Internal)

Report Issues
Request For Information
User Access & Management

Aug 8 27 9 27 1 17 21

0 20 40 60 80 100 120 140 160

Ticket Count
 Oct Ticket Trend
30

25

20
Ticket Count

15

10

0
Market Monitoring(Internal) Data Queries User Access & Management Request For Information Application Issues Interface Issues Report Issues

Category

• User Data Queries, Access management, and Request for information tickets are high
• Reports issues are relatively low
• Market Monitoring ticket is created to monitor the health check for CRM.
 JAPAN – Updates
Top Issues for the month Count
Advanced find Query 5
Daily Monitoring 24
Data deletion 6
  Low Medium High Total Entity records count 2
Ticket Count 115 0 0 115
File export issue 4
File import issue 4
Functional Quries 9
Functionality Enhancement 1
Functionality error 8
Incorrect Report data 2
Interface Quries 5
Lead Request issue 1
Market_Monitoring 3
Records modification 19
Securiity Roles 7
Storage Data Request-2 1
Tolerant Issues 1
User Creation 2
User Modification (details) 11
Total 115
Highlights:
 Implemented Error queues for missing VINs and missing VINs issues has been reduced drastically.
Filed names has been translated in JP for Sales person Target form.
 Lead Activites forwarded to dealers with improper encryption(NULL value files) issue is resolved.
 Customer search functianlioty issue has been resolved.
 All the Campaign web files were validated and reprocessed missing Leads.
 Enhanced Monitoring check list with the addition of Campaign Webd files and All interfacex check.
Lowlights:
• Missing VINs for the month of Oct successfully reprocessed.
• Shortage of License & Storage

User License Inventory

Market Ordered Reserved for CRMHUB Available for Market InUse CLOUD Balance Available

NSC JP 293 30 263 269 -6

Storage Consumption Report

Instance Type Database Usage(GB) File Usage(GB) Log Usage(GB) Total(GB) Ordered(GB) Available(GB)
SEM CRM JP Prod (2.0) Production 1390 21.94 364.93 1776.87
SEM CRM JP Training (2.0) Sandbox 23.06 2.13 13.78 38.97
1870 -9
SEM CRM JP Market Integration (2.0) Sandbox 26.96 2.13 14.12 43.21
SEM CRM JP Internal QA (2.0) Sandbox 15.14 0.23 5.01 20.38
Total 1879.43
 Japan Open PBI tickets

Month Problem-ID Summary Priority Submit Date SLA Status as on Date

Sep-20 PBI000000347253 Lack of SEM data greatly Low 30 September 2020 29 December 2020 Resolved and Open

Oct-20 PBI000000347262 Defect of Customer details Low 29 September 2020 28 December 2020 Resolved and Open

Oct-20 PBI000000348136 INC000029074335 [Retail] – USR NSC leads for 5 dealers have not been imported Low 05 October 2020 04 January 2021 Resolved and Open
at Webccm.

Oct-20 PBI000000349370 Incident # INC000029201401 Duplicate Foreign id Low 08 October 2020 07 January 2021 Open -Troubleshooting Phase

Oct-20 PBI000000351110 #INC000029321092- Creating a PBI ticket with reference of this INC ticket. Low 16 October 2020 15 January 2021 Resolved and Open
Open for discussion / Q & A
THANK YOU