Infor EAM v11 Showcase

Barry Diedericks
24 March 2016
Agenda

Introductions
Infor Enterprise Asset Management (EAM) Overview
Infor Enterprise Asset Management (EAM) Demo
Questions and Answers
Introducing Infor EAM – Enterprise Asset Management
Where does EAM fit in?

ERP EAM PLM

(Enterprise Resource Planning) (Enterprise Asset Management) (Product Lifecycle Management)

PCM SCM Barcoding

(Product Configuration (Supply Chain Management:
Managing Inventory
Management) Planning, Scheduling, S&OP)

Service Management Performance Approva

The A-Z of a service company Management Governance
with field technicians BI, Analytics, Big Data and Monitoring

XM Architecture
Workflow, Event Management, Technology
Time Sheets and Expense
easy integration, Social for ION, Mongoose, Mingle
Management
business and mobile.
Some global Infor EAM customers
Some local Infor EAM customers
Manufacturing

Facility
Management

Government Utilities
30 Years of Leadership and Innovation

MP2 MP5 Infor EAM Infor EAM

15,000 Enterprise Web-based / Cloud Call Center Reliability, Verticals
Customers Asset Multi-Site/Language Sustainability
Calibration/e-Sig
Asset Sustainability
10x
Worldwide Management GIS Advanced Mobile ION

1986 1990 2000 2006 2012 2016

Continuous
Innovation
 #1 EAM Vendor – 2010 & 2011 Plant Services Review

 2 x Product of the Year awards for 2015 - PlantEngineering.com

 Maintenance Software Category

 Energy Management Category

Solution Footprint – Infor EAM
Introducing Infor EAM v11.2
EAM Deployment Examples

Hospitality &
Mining Public Sector Healthcare Manufacturing
FM
EAM Deployment Examples

Operating Cleaning and

Mining Managing
Asset and Theatre and managing
equipment, 5000 road
building Hospital over 2000
pipelines and maintenance
management Cleaning ATM’s &
plant contractors
Schedules Branches
Multi-Organisation Support
Global Solution
Single Database

Organization 1 Organization 2 Organization 3

Organization Specific: Organization Specific: Organization Specific:

People People People

Equipment Equipment Equipment

Data Data Data

Multiple Locations / Departments Multiple Locations / Departments Multiple Locations / Departments

User Focus: User Focus: User Focus:

Role Based Role Based Role Based

Mobile / Tablet / Desktop Mobile / Tablet / Desktop Mobile / Tablet / Desktop

Language Language Language

Share Common
Best Practices Reports Analytics Data Processes
Work Order Interaction

Planned
Maintenance
Self-service
Mobile
& Requestor

Call Centre
Work Contractor
Orders Portal
Capture all information
Labour
Material cost
cost

External
Feedback cost
Labour Hours
&
Task Activities
Comments

Supporting Work Downtime

Documents Orders Hours
New Infor EAM Features and Functions
Asset Reservations
Key Management
Contractor Portal
Case Management
Enhanced Call Centre
Service Request Portal
Workspace Management
GIS Improvements
Mobile support
– Windows Mobile 8.1 and 10
– iOS
– Android
Sets & Consists (Transit)
Checklists
Extensibility Framework
Mechanic’s Kiosk
Quality Surveys
New Import Utility
14 Languages
Health and Safety
Enhanced Document support
Asset Reservations

Ability to schedule and reserve high demand assets

– Vehicles
– Conference Rooms
– Specialised Tools
– IT Assets
– Cranes
Integrated with the asset rental capability in Infor EAM
Graphic Visualisation of availability on the Reservation Calendar
Bundled with an EAM Requestor License
Asset Reservations
Key Management

Manage Locks and keys

– Associated Keys
– Assignment of keys
– Master Keys
– Key Rings
Vehicles
– Pool Vehicles
Buildings
Safes
Case Management

Incident Tracking
– Accidents
– Spillages
– Corrective Action Requests
Can manage unlimited number of tasks
– Checks
– Follow up tasks
– Shift & Operator Notes
Bundled with an EAM Requestor License
Case Management Sample
Quality Surveys

Obtain customer feedback from

– Call Centre
– Work Order
– Incident Requests
Generated through Infor ION
Results stored for reporting and analysis
Quality Surveys
Mechanic’s Kiosk/Workbench

Touchscreen support
Allow easy input for mechanics at floor level
– Accept work assigned
– Selection of spare parts
• Request
• Issue
• Returns
– Review attached documents
– Auto recording of booked hours
Checklists
Checklists – Follow Up Work Orders
Extensibility Framework

Unlimited Custom Fields

User defined Grids
Clone of Screens
User defined Screens
– And associated database tables
Business Flex rules on screens
Integrated directly into Infor EAM
– List views
– Record views
– Menu options
– Screen tabs
Workspace and Move Management

Define workspaces including furnishings

– Cubicles, offices and conference rooms
Assign workspaces to employees
Track unused workspaces
Move individuals with/without furnishings and equipment
Managed with work orders
PPM Forecasting and Planning
Contractor Portal

Allow contractors to:

– See work allocated to them
– Complete work cost estimates
• Labour costs
• Material costs
• Miscellaneous costs
– Enter comments onto Work Order
– Attach documents and attachments
Includes Asset Inspection Checklists
Bundled with an EAM Requestor License
Contractor Portal
Document Support
Document Support
Safety Management

Hazards and Precautions

Job Safety Analysis
LockOut / TagOut
Permit to Work
Safety Management
Safety management

Safety is not optional

Safety Regulations Lockout / Tagout Permits

+ +
Safety Management
Metering and Monitoring
Metering and Monitoring
Sustainability

Greenhouse
Gas
Emissions Transparency
Waste of Actions
to Customers

Business
Water Insights /
Reductions

Corp Policy &

Energy Information Metrics

Sustainability
Energy & sustainability monitoring

Energy Performance Management Sustainability Tracking & Reporting

Asset Monitoring Alerts Energy Star

+ Trend Performance Emission Project
Evaluation Integration Analysis Forecasting Reporting Tracking

Infor Difference: One integrated system improves awareness, action, alignment across the enterprise

“With Infor EAM Asset Sustainability, we gained annual energy savings of $200,000 during the first
phase, and increased overall efficiency and maintenance productivity by 25%”
GIS Support
Enhanced Call Centre

Enhanced Hierarchy Support

– Campus
• Buildings
– Floors
» Rooms
• Assets
Deadline date & time
• Hours to Deadline
– Auto refreshes
– Goes red when deadline has expired
– VIP caller status
Enhanced Call Centre
Service Requests

Links directly into the Call Centre Module

Reduce telephone/email reported incidents
Allows attachment of documents/pictures
Service Requests
Other Enhancements

Infor Document Management support

– Attach, approve/validate and share documents
– Can share documents outside of EAM
Service Delivery Matrix
– Link suppliers to buildings, equipment and service codes
– Restrict the risk of assigning incorrect suppliers
Mingle Enterprise Functionality
– Can approve Work Orders / Purchase Orders without EAM user
license
Linking Reports to Screen Tabs
Active Reporting
Other Enhancements – Mingle Integration
Other Enhancements – Mingle Integration
Other Enhancements – Mingle Integration
Other Enhancements – Mingle Integration
Other Enhancements – Tabbed Reports
Other Enhancements - Active Reporting
Connecting Infor EAM to the world

3rd party solutions

LN

Inforce
WMS
XML

EAM

Documents

3rd Party Infor Ming.le TM

Apps

Business Vault
Sales Dashboard
Infor EAM v11 Demo
Easy, Cost-effective Implementation

EAM implementation can be fast and relatively

painless, particularly with those EAM systems which
allow you to implement in sections, as you see fit.
Unlimited number of Assets

Some EAM systems charge per asset, which could be

prohibitive for an asset-heavy company.
Other EAM systems however, charge per user, with
an unlimited number of assets tracked.
Easy to use

Most leading EAM systems have been designed

to be used by entry-level data capturers,
allowing everyone from shop steward to finance
manager to participate.
Able to integrate

Infor uses a universal platform that allows EAM to be

easily integrated into any other IT systems you
currently have.
Rollout as required

Although EAM offers a diverse range of features, you

can start with the simplest benefits and introduce
other features as and when you need to.
Thank you