Infor EAM System Overview 11.6

Infor EAM Product Overview Guide
EAM 11.6
Copyright © 2020 Infor
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Publication Information
Release: Infor EAM 11.6
Publication date: August 21, 2020
Contents
Introduction ....................................................................................................................................4
Overview of basic modules and features ....................................................................................5
Administration ............................................................................................................................6
Asset management ....................................................................................................................8
Work management...................................................................................................................14
Materials management ............................................................................................................17
Procurement management ......................................................................................................20
Budget management................................................................................................................21
Inspection management ..........................................................................................................22
Project management ................................................................................................................25
Integration ................................................................................................................................27
Asset management services....................................................................................................28
Safety management .................................................................................................................29
Case Management...................................................................................................................31
Reports.....................................................................................................................................32
Administration ....................................................................................................................32
Assets ................................................................................................................................33
Materials ............................................................................................................................36
Procurement ......................................................................................................................37
Calibration management ...................................................................................................39
Work...................................................................................................................................40
Fleet ...................................................................................................................................43
Asset management services .............................................................................................43
Budgeting ...........................................................................................................................44
Inspections .........................................................................................................................44
Projects ..............................................................................................................................44
Overview of advanced add-on modules ....................................................................................45
Calibration management..........................................................................................................47
Requestor.................................................................................................................................48
Geographical Information Systems (GIS) ................................................................................49
iProcure ....................................................................................................................................50
Infor EAM Mobile .....................................................................................................................52
Infor EAM Barcoding ................................................................................................................55
Fleet management ...................................................................................................................56
Energy performance ................................................................................................................57
Electronic records and signatures ...........................................................................................58
Reliability, planning and analysis .............................................................................................59
Alert management....................................................................................................................61
Introduction
Infor EAM is a fully Web-architected asset management system that provides unparalleled capability for cost-effective, asset-intensive, and performance-oriented
maintenance operations. Configurable and customizable, Infor EAM is designed to enhance workflow and increase production. Infor EAM also contributes directly
to your company’s profitability by helping ensure that physical assets are maintained properly and efficiently.
Infor EAM provides users with an intuitive and versatile HTML5 interface for easily accessing the information and functionality that best targets user-specific roles.
Because every enterprise comprises a combination of users, Infor EAM gives customers the choice of full access or limited access for requesting, review and
approvals. Infor EAM delivers an easy-to-use and easy-to-configure zero-footprint web-based interface.
Infor EAM offers the very best in flexible, powerful, and proven technology.
Flexible
Infor EAM is the industry’s first fully Web-architected asset management system.
Users access Infor EAM through a standard Internet browser from anywhere at any
time. It minimizes network traffic and eliminates expensive hardware purchases. And
because Infor EAM is built on open Internet standards such as J2EE and XML, it is
easy to integrate with other systems.
Infor EAM is available in English, French, Dutch, German, Spanish, Portuguese,
Italian, Swedish, Norwegian, Russian, Japanese, and Chinese.
Powerful
Infor EAM offers a suite of powerful features, which includes:
• A suite of asset management features –from asset hierarchy
management, to audit trails, to preventive maintenance, and more
• The ability to view and manage assets across multiple organizations and
in multiple languages and currencies
• Powerful advanced modules –such as the Work module, the Equipment module, the Materials module, and the Projects module –to allow users to
implement a solution that is specific to their organization’s requirements
• Simple, user interface system administration that minimizes the strain of IT resources
• Rich analysis and reporting capabilities to help users extract valuable business insight from asset data collected through Infor EAM
• A complete secure environment built upon reliable and field-proven technology
Proof
Infor EAM boasts the largest installed base of any enterprise asset management application in its class. By combining a Web architecture with broad asset
performance management functionality, customers can benefit from unprecedented visibility into their operations enterprise-wide and facilitate the transfer of best
practice.
©Infor, All Rights Reserved 4

Overview of basic modules and features
Administration The administration module provides system administration functions, such as security, system-wide defaults, and the content of
functions and forms. The administration module is the prerequisite to all other modules.
Asset management The asset management module identifies tracks, locates, and analyzes physical assets. You can define assets as pieces of
equipment, and then associate documents, permits, and other information with the equipment. Track asset depreciation to
maintain and monitor asset depreciation data for assets, systems, and positions. Infor EAM allows unlimited complexity in asset
structure to provide unmatched flexibility for efficient asset management.
Work management The work management module controls work order processes for routine, response, corrective and periodic preventive
maintenance. The work management module also stores material and task lists in a library for easy reference and retrieval.
Materials management The materials management module streamlines parts and materials management by constantly monitoring inventory. After setting
up the materials management module, use the work management module to allocate materials to work orders and automatically
generate pick lists for materials.
Procurement management The procurement management module allows you to control purchase order and invoice-matching processes for stocked
materials, direct materials, hired labor, and services. You can also calculate the cost of services using either fixed prices or time
and materials.
Budget management The budget management module automates budget setup and the subsequent capture, monitoring, control, and analysis of
expenditures associated with maintenance work. Use the budget management module to link the financial structure of the
enterprise, its organizational structure, and the physical asset hierarchies.
Inspection management The inspection management module facilitates condition-based maintenance by defining inspection points belonging to one or
more assets. Execute inspection work orders ad hoc or triggered by time frequency and/or meters (calendar- or meter-based
inspection). Or, you can generate inspection work orders based on previous inspection results (condition-based inspections).
Project management The project management module groups work orders and execute them as a coherent whole with specific resource, cost, and
time objectives. The project management module allows large projects to be divided into manageable subprojects and then
assigns individual work order activities to each step.
Integration Work seamlessly both on-premises and via a SaaS environment to provide XML-based data integration. Infor EAM allows you to
link to external applications easily.
Advanced Reporting While Infor EAM provides hundreds of out-of-the box reports you can easily create custom reports to extract the business
information you need. Capabilities are provided to author and publish web reports and graphs.

Asset management services The asset management services feature is designed for maintenance organizations that operate as a business unit, i.e., your
organization charges customers for maintenance work that you perform for them. Define time, material, and labor costs in specific
pricing schedules with asset management services. Then, apply pricing schedules to customer contracts to calculate work order
costs and generate invoice vouchers and reports.
Safety management Maintenance organizations are continuously confronted with health, safety and environmental regulations. Safety Management
within Infor EAM allows organizations to identify hazardous situations, materials and activities and deliver a method to control
these hazards to protect people and the environment.
Case Management Collect data on events that occurred. Be it an accident, a spill, an emission event, a production stop, an incident during a shift that
affects the next shift, etc. Even if the event is equipment related, it may not require a work order, or if the need for a work order is
not clear, you can create a case on the Case Management screen.
Administration
The administration module is the foundation of Infor EAM and is a prerequisite to the functionality of all other modules. Your system administrator utilizes the
administration module to configure Infor EAM to suit the specific needs of your company. The system administrator can define and maintain virtually all
aspects of the system such as user access, system-wide defaults, and the content and format of functions and forms.

Module features
Module features Description of features
System Administration and The system administrator can manage, configure, and control access to Infor EAM to meet the needs of your organization.
Configuration Extensively configure Infor EAM at the system, module, and/or function level to meet industry and operational requirements.
As business processes and environments evolve, Infor EAM allows you to redefine established configurations to suit the
changing needs of your organization. Specifically, the administrator can define and maintain the following administration
module functions:
• User access, identity, and organization • Personnel filters on lists of values for various functions
• User groups with common requirements • Access to and characteristics of devices, such as printers
• User group functions (security) and actions (financial • Grid designer
limits, status changes) • Screens, reports, icons, messages, codes, descriptions,
• Sequenced status codes for each user group (work orders buttons, colors, and abbreviations
and purchase orders) and the allowable transitions • Help text and error messages
between them
• Organization, Department and field level security
• System-wide default settings such as language, currency,
• Language Studio
and unit of measure
• Custom screen and custom tab studio
• Configuration manager
• FISMA and 508 compliance
• Extensible Framework
• LDAP and SSO support
• Web Service prompt engine
• Data Import utility from Microsoft Excel spreadsheets
Browser Infor EAM supports HTML5 in standard Internet browsers: Apple Safari, Microsoft Internet Explorer and Google Chrome.
Document Attachments Infor EAM supports a full range of multimedia formats. You can attach Word files, spreadsheets, graphic images, or audio and
video clips to Infor EAM records, such as work orders. Infor EAM can display multimedia documents at any time.
Reporting Capability The extensive reporting capability of Infor EAM provides an easy way to use and tailor Infor EAM reports to meet your specific
needs. Define new reports or launch reports from other applications, such as Oracle Reports, Microsoft Access, Oracle
Discoverer. Print, send via e-mail, or save reports as files and choose from a variety of e-mail or file types, such as MAIL ID,
HTML, or PDF.
Excel Integration Infor EAM supports direct data export to Microsoft Excel.
Navigation Easily configure system navigation to the authorities, permissions, and needs of an individual user or user group. Configured
menus and toolbars provide a simplified system view suited to the requirements of your teams.

Help Infor EAM provides online help throughout the system. User manuals are also available in Adobe Acrobat Portable Document
Format (.PDF), directly from the Infor EAM Help menu, or from the installation CD.
Workload Inbox and The workload inbox displays a user-specific list of pending actions or activities, such as requisitions awaiting approval. The
Balanced Scorecard user can call functions to complete the activities directly from the inbox. You can assign inbox entries to specific user groups or
to all users, providing a customized listing for each user.
The balanced scorecard displays key performance indicators (KPIs), user-defined parameters that measure productivity or
efficiency, and scores on the home page. With the user-defined scorecard, users can view the status of their specific work
environment using an easy-to-read graphical interface, which allows them to monitor performance.
Multi-organization With the Infor EAM multi-organization security (MOS) and multi-currency features, you can create multiple secured databases
Security/Multi-currency (organizations) while maintaining one physical database. Assign users to one or more organizations and then assign different
roles, security levels, and approval limits for each organization. Users can view and influence “common” data (information
accessible by all users regardless of organization) and the data of the organizations of which they are members.
The Infor EAM multiple currency feature, used only in conjunction with MOS, allows each organization to use a different base
currency.
Export Infor EAM Records Export records to a tab-delimited file to extract information from the Infor EAM database without making an external
connection, e.g., from outside Infor EAM, to the database. The tab-delimited file can be viewed using Microsoft Excel or any
program that opens .TXT files.
Infor EAM Messenger Infor EAM Messenger is a unique feature that notifies you of changes in the Infor EAM database. Set up Infor EAM Messenger
to send e-mail messages to specified e-mail recipients whenever a record is inserted, updated, or deleted from the database.
Asset management
The Infor EAM asset management module provides the most efficient and effective method for managing your physical assets. Each organization establishes its
own unique structure and configuration for physical assets. For example, assets can be centrally located or widely distributed; they can be fixed, moveable, or
rolling stockthey can be moved to new locations, replaced, swapped, and removed for repairs. Assets can be point, linear or network assets. Additionally, assets
can be mechanical, electrical, or civil. A large enterprise may have thousands of individually numbered assets performing one function in a process of many
functions. Therefore, proper asset management is essential to produce quality goods and services.
Infor EAM allows you to record, maintain, structure, and standardize physical asset information. The asset management module holds the identity, configuration,
and structure of physical assets as well as their complete technical and commercial configurations. You can track each asset’s current position (either by location,

functional position, or tag) and its past locations and maintenance history. Assign bin locations and lot numbers for assets kept in stores (parts tracked by asset) to
track and record details of asset transactions, such as receiving, issues, returns, and transfers. This information is easily integrated with additional details from
other applications. Indicate whether equipment is subject to the United States Food and Drug Administration (FDA) Current Good Manufacturing Practices (cGMP)
standards (21CFR11) to configure Infor EAM to create electronic records and/or require signatures for any work performed on cGMP equipment.
You can also track asset depreciation using one of the following depreciation methodologies: straight line depreciation, sum of years’ digits, double declining
balance, and units of output.
The asset management module provides comprehensive analysis functions, key performance indicators (KPIs), and cost history capabilities. Cost and history roll-
ups are displayed in a multitude of views, allowing you to examine asset performance and maintenance costs.

Module features
Asset Depreciation The asset management module allows you to track asset depreciation and calculate an asset’s depreciation expense
based on an accounting period (fiscal year) and the useful life of the asset. Infor EAM provides the following asset
depreciation methods:
• Straight line depreciation, which is based on the principle that an asset loses an equal amount of value each year
• Sum of years’ digits depreciation, which is based on the principle that a fractional part of the depreciable cost of the
asset is debited to the depreciation expense each year in which the denominator of the fractional portion to debit
represents the sum of the year’s digits
• Double declining balance depreciation, which is an accelerated method of depreciation in which double the value of
the straight line depreciation expense is taken the first year of an asset’s estimated useful life, and then that same
percentage is multiplied by the book value of the at the beginning of the subsequent years in the asset’s life
• Units of output depreciation in which the depreciation expense is based on the usage of an asset within a specified
period
• Asset depreciation support for GASB 34, IFRS and GAAP, asset including impairments and asset appreciation

Asset Structure The asset management module gives you the flexibility to establish your physical assets according to your own asset
structure. Infor EAM provides the following asset structure options:
• Asset identifiers
• Hierarchical structures of unlimited complexity
• Unlimited number of asset parent/child relationships
• Grouping of assets by system location, such as a process line or electrical circuit
• Choice of functional position (one or more physical assets per position) or tag numbers (one physical asset per
functional position)
• Bill of materials, such as a list of parts that may be required for the repair of a physical asset
• Indicators to configure cost roll-up
• Positions, Location and Systems support
Asset Inventory Asset Inventory allows you to perform periodic asset audits. You can perform asset audits to reconcile online asset’s
physical location with the actual physical location of the asset. The counting criteria can be setup on this screen based
on which list of assets in the specified location will be generated. The actual counting can then be performed either by
using a handheld device, iPad or manually. The counted data will then be reconciled, for the user to view and approve
the count.
Descriptive and History Infor EAM provides extensive asset information.
Information Include the following details on each asset record: Track asset history via the following options:
• Profile (name/description) and technical details (rating, • Requirements and action codes
voltage, capacity) • Material and labor costs of maintenance work
• Design and as-built specifications • Potential warranty claims tracking
• Multimedia documentation and physical location • Mean-time between failure (MTBF), mean-miles
• Relationship to other assets, including grouping by class and between failures (MMBF) and fault-trend analysis
category • Location and status changes
• Meter type, inspection notes, and free-form comments • Relationship to other asset changes
• VMRS class and manufacturer/supplier for vehicles • Relationship to other asset additions
• Asset Performance ISO 55001 support

Warranties and Warranty Many suppliers provide a warranty on new equipment for a specific period of time. Infor EAM tracks asset warranties and
Claims processes warranty claims. For example, after defining warranty documents, you can associate warranties with equipment
or parts. Then, update warranties as needed. If a part or piece of equipment breaks down or needs repair while under
warranty, Infor EAM makes it easy for you to process a claim. Create warranties based upon either calendar periods or
equipment usage, or you can create warranties that are based upon both.
For example, you can create a five-year, 50,000-mile warranty for an automobile in your fleet. If you are using dual
warranty expiration criteria, Infor EAM automatically terminates a warranty whenever one of the expiration conditions is
reached.
You can also associate VMRS codes with warranty documents to enable Infor EAM to determine a warranty’s applicability
to work orders and work order activities created for VMRS equipment.
Start Center and Infor EAM has over 20 predefined Key Performance Indicators (KPIs) that derive information from within the asset, work,
Key Performance Indicators materials, purchasing, and project management modules.
System administrators can build new performance indicators or modify existing ones provided the necessary transaction
data is contained within the Infor EAM database. An IT staff with knowledge of the Infor EAM database structure and
coding conventions and experience with the SQL programming language will find this process to be simple and
straightforward. Each indicator uses a SQL script that extracts, summarizes, and formats the required data into a new
table that can then be appropriately displayed. The scripts supplied with the module can serve as templates.
User selected KPIs can be surfaced on Infor EAM’s user-specific Start Center.
Linear Assets The linear assets module allows you to define an asset in terms of linear reference details—like length, unit of measure,
and geographic reference. You can write work orders against any portion or point on that asset by specifying from and to
points. There are virtually unlimited numbers of potential work sites on any linear asset. Infor EAM includes dynamic
segmentation in linear asset functionality, meaning that you can “segment” an asset ad hoc. This occurs when you write a
work order against a new portion of a linear asset.
The key resides in the costing side of asset performance management. You can generate costing information that looks at
maintenance costs only from point A to point B. The system will then retrieve the costs for all work orders whose portions
or points reside in the specified segment. If a work item resides only partly in the specified segment, the system will
automatically allocate the costs for that segment only.
Linear asset functionality does not require GIS, although it does include several important GIS interface features. The
most significant addition to GIS operations is the ability to specify a portion of a linear asset and execute a search in GIS
based on the portion and not the entire asset. This greatly simplifies operations by narrowing the scope of such GIS
searches.

Work management
The work management module helps you manage, plan, and monitor work and the resources necessary to complete work. With this module you can define work
information such as supervisors, permits, qualifications, trades, employees, shifts, tasks, labor, safety, checklists, tools, material lists, and VMRS codes.
You can create standard work orders, and then apply the information from standard work orders to regular work orders. You can create regular work orders to
repair equipment, modify equipment to meet safety and environmental standards, perform work orders, and record information concerning equipment problems.
You can also add activities to work orders, schedule labor, associate qualifications with work order activities, book labor and vendor hours, associate parts, enter
meter readings, create child work orders, add permits, and request tools as necessary. You can easily view the status of work orders and view work order
information such as cost and service request details and close the work order after the work is complete.
The work management module also enables you to create preventive maintenance (PM) work orders to generate periodic work orders at specified frequencies or
meter readings. Preventive maintenance work orders apply to single pieces of equipment or to systems that include several pieces of equipment. It also allows you
to establish, schedule and record asset inspection conditions, essential for Condition-based monitoring of assets.
You can manage your work order schedules with this module. You can view current work order schedules, determine labor and parts availability, and view labor
utilization. You may schedule unscheduled or backlogged work orders or reschedule work orders as necessary. Additionally, you can view work order comments,
change work order status, and freeze or unfreeze activity schedules. You can also balance the workload with the work management module. The work
management module interacts seamlessly with other modules to facilitate comprehensive work management.
Module features
Module feature Description of features
Work Order Generation and In the work management module, work requests are manually generated by request or automatically generated by the system
Scheduling (planned work orders). After appropriate screening and authorization, requests become approved work orders and are
dispatched for action. A standard work order library simplifies initiation of frequently performed work.
With the work management module, you can perform the following tasks:
Schedule non-routine maintenance for asset breakdowns, capital work, and asset relocation. Infor EAM allows you to enter work
order detail information even after the work is completed.
Work Order Daily Scheduling
Generate standing work orders for routine or lubrication work including routing for efficient execution
Set up routine, preventive maintenance based on fixed calendar dates, meter readings, fixed or changing frequencies depending
on thresholds, and dormant periods
Track claims and warranties at activity and work order level
Easily initiate frequently performed work orders

Quick entry Work Orders
Tool planning
Work Organization The work management module provides maximum flexibility by allowing you to plan and organize work orders according to your
needs. You can divide work orders into a series of steps, breakdown complex work orders into child work orders, and design
work orders according to specific information. If you have recurring work orders with child work orders, you can create standard
work order templates, attach standard work orders as child work orders, and specify the sequence of the child work orders. Any
time you generate a work order from the template, Infor EAM generates all associated child work orders.
Work orders may include the following attachments:
Resource requirements (labor, materials, tools)
Contractor labor and equipment, such as safety requirements and personal protective equipment
Required permits, Material Safety Data Sheets, and instruction lists
Required technical documents
Drawings, CAD diagrams, P&ID diagrams, etc.
Deferred maintenance
Work Scheduling Schedule work orders by initiating jobs relating to specific criteria, such as labor requirements and availability, parts requirements
and availability, workshop requirements, dormant periods, employee qualifications, and priorities and opportunities.
Work Completion Enter detailed information after completing a work order. Enter labor hours and costs, material costs, work completed (problem
codes), actions taken to complete the work order (action code), free-form comments, and meter readings.
Human Resources Manage human resources by tracking labor resources by trade, accounting for holidays, and analyzing nonproductive hours or
Management downtime.
Purchase Order Tracking Infor EAM makes it easy for users who create work orders and direct purchase requisitions for job activities to find the status of
required purchasing parts. Infor has added a purchase orders tab to the work order (PO) screen. This tab displays the PO and
lines for all requisitioned items directly associated with the work order. This feature provides quick access to valuable information
that can be used for planning job execution with more accuracy based on pending availability of critical materials.
Preventive Maintenance With Preventive Maintenance (PM) Work you can group PM Work Orders of the same Period (frequency) together, so that they
can be released together as a set of PM Work Orders under a single parent work order (the Work Package Parent). With PM
Plans you can to group together and manage PM Schedules that share a common equipment list. Using PM Plans, you can
add/remove equipment to/from many PM Schedules at once. PM Revision Control allows for Management of Change (MOC) of
established PM procedures. PM Revision Control Security Setup allows administrators to identify which work order fields can be
updated versus protected for PM-based work orders when PM revision control is in use.

Call Center With the Call Center operators can receive and record calls from customers/employees reporting potential issues with property
or assets. A resulting work order can then be created to address the issue, if necessary. If the Work Order would be completed
by a third party, a service delivery matrix can be configured to assign the appropriate contractor. A Bulletin Board and a
Knowledge Based repository can be configured to provide operators with real-time information of enterprise events that are of
interest to callers. The call center is also integrated with our GIS mapping module to allow geospatial tagging of service requests.
Deferred Maintenance With Deferred Maintenance you may postpone work on a piece of equipment. Also, activities in a work order may be identified as
Deferred. If an activity is deferred the rest of the work order activities are unaffected and will still need to go through the lifecycle
and be completed as normal. The deferred activity will remain on the work order, and are also placed in the deferred activity
queue o be picked at a later time to finish that activity.
Crews Employees may be added to Crews; thereafter you may Book Labor and Schedule Labor of Crews in a Work Order.
Routes Routes can be added to sequence the work of multiple work orders and PM work orders.
Multi-asset When performing the same task to multiple assets you may create a Work Order for all the desired assets. When booking Labor
Work Order to this Work Order the system can automatically prorate the time and costs between all the assets affected.
Maintenance Patterns Maintenance Patterns allow you to define a schedule of predefined jobs, which have a pre-determined sequence, and are
serially generated for a selected list of assets. This pattern identifies when a job should occur, how the system should generate
Work Orders for the Maintenance Pattern and whether the resulting Maintenance Work Order generation is based primarily on a
time interval, on a meter interval (i.e.: vehicle miles) or both.
Maintenance Campaigns Campaigns tracks the work performed for a specific project. Examples are a project to replace a part that has been recalled or a
project to retrofit a train. Campaigns usually have two phases: the first phase is an impact analysis of what assets are affected
and the second phase performs the desired activities on those assets.
Reliability You can configure Infor EAM to calculate cumulative Weibull and Laplace probability failure distributions. You can graph the
shape and scale in a Reliability Chart, a Failure Chart, a Probability Density Chart or a Hazard Chart
Revision Control When activated revision control will make sure that changes go through a proper change management process. This includes
creating a new revision of the entity which only becomes active, i.e. supersedes the current revision, after it is approved by one
or more assigned users. Revision control can be applied to PM Schedules, Routes, Task Plans and Material Lists.

Materials management
The materials management module is designed to maintain inventory and monitor materials movement. Part requisitions from work orders drive the flow of
materials to the required location with minimal disruption. This module enables materials managers to determine the correct stocking policies to provide an
acceptable service level of parts and supplies to meet anticipated demand from maintenance. Materials managers are then able to simultaneously minimize the
working capital invested in the stocked parts and supplies. Materials management also automates storage room management, purchase requisitioning, goods
receipts and returns, parts repair, and record-keeping functions.
The maintenance of physical assets usually requires parts and materials. If these resources are not available, work will be disrupted and delayed, impacting the
ability of physical assets to perform their intended functions. Stocks of frequently-used and critical spare parts are kept in stores (storage locations). In many
organizations, multiple stores are used so that an organization can delegate responsibility for parts to the appropriate employee and keep parts near where they
will be used. Non-stocked materials are purchased directly from suppliers only when they are required. Repairable spares functionality aids in tracking repairs,
either by suppliers or by company employees, from replacement to repair and restocking as spare parts.
Materials management personnel are concerned with ensuring the right parts and materials are available at the time and location they are needed. Consequently,
management must accurately forecast probable demand for maintenance items and then determine the parts to stock, their location, the number of items to stock,
as well as the reorder details. The materials management module greatly contributes to maximizing maintenance efficiency and minimizing operational and capital
costs.
Infor EAM allows authorized users to rename any part—temporary or permanent—in the system. Upon change of ID, Infor EAM applies the alteration throughout
the system while maintaining history of usage or cost and associating the new part nomenclature with applicable records.

Module features
Materials Organization Use the materials management module to track and control reservations, requisitions, allocations, issues, receipts, returns and
repairs for all parts and materials needed for work orders.
With the materials management module, you can perform the following tasks:
Record inventory and manage stock levels
Create purchase requisitions
Organize important information such as receipts, repairable spares, and supplier information
Track material demand plus usage and cost information
Create master files for better materials organization. For example, you might have a parts catalog outlining specific
information. In this catalog, you can include part descriptions and codes, units of measure, pricing details, preferred supplier,
alternative parts and compatibility rating, stock details, and repair details.
Stock Replenishment Infor EAM provides three stock replenishment methods: min/max, reorder level, and on-demand. Set the stock replenishment
method for parts in stock as necessary to specify the way stock parts are reordered when you generate requisitions and/or
purchase orders.
Stores Issues and Returns The materials management module makes it easy to issue parts to stores and return goods. Coordinate issues and returns
according to physical assets, work orders, repairable spares, pick lists, or scrap, decommissioned, or retired materials. With
enhanced pick list functionality, you can issue materials against a pick list more than once (partial issues) and return materials
against the list. Pick lists can also be subject to approval so items can only be issued after the list has been approved. Easily
re-allocate unused direct materials to other work orders. Infor EAM first issues the requested parts from the warehouse and
then re-allocates any remaining parts from the work order.
Recording Stock-take Record stock-take to identify discrepancies between expected on-hand inventory and physical inventory count. Create stock-
take lists according to part, store, location, or stock type. You can also incorporate cyclical counting, stock matching,
adjustments, and stock evaluations.
Goods Receipt and Return Organize receipt of goods by recording from/to details, purchase order matching, lot (batch) numbers, and approval codes.
When returning goods, record purchase order/RMA matching, store-to-store details, and store-to-supplier details.
With on-dock receipt, you can inspect goods for quality immediately upon arrival and then receive them against a purchase
order on the loading dock instead of waiting until they reach the storeroom. You can then receive individual parts into stores or
transfer them directly to the warehouse that requested them. You can also immediately return any faulty goods.

Repairable Spares Identify and track parts that can be repaired and then reused. Create requisitions, quotations, purchase orders, and work
orders for repairing broken parts by your employees or by suppliers. Automatically generate requisitions for repairable spares
based on stock levels and number of spares waiting to be repaired. Track details about repairable spares, such as location,
core value, and the number that could not be repaired (scrapped).
Material Analysis Perform ABC analysis to group materials according to the number of issues or quantity on hand to help determine which
materials to manage closely. Perform Economic Order Quantity (EOQ) Analysis to determine the most efficient order quantity
for inventory items. EOQ is based on past average demand, and it can minimize order costs, holding costs, and item cost for
each item. You can evaluate suppliers’ performance for purchase orders, services, or receipt of goods.
Parts Condition Infor EAM allows you to track and utilize parts which have different conditions (i.e.: new vs. used), adjusting the inventory
valuation accordingly
Parts Inspections Record part inspections on items before they are received into inventory. A part inspection may be required for incoming items
by selecting it on inspection, Requisition, or Purchase Orders time. Part Inspections records who performed the inspection and
when the inspection was performed as well as the Inspected Quantity, Rejected Quantity, and Reason for Return. Infor EAM
will require a Part Inspection to be recorded before an item may be received into inventory if the Part Inspection flag is set for
an item.
Part Failures You may record the reason why a Part has failed. Part Failures are added to our reliability calculations. Statistical analysis,
which includes failure analysis, helps determine the failure pattern for the piece of equipment on the work order, based on the
part location on the equipment. After the analysis is performed, you can determine if scheduled inspections and overhauls are
needed.
Part Warranties Infor EAM alerts users when a part is affected that is still under warranty. Infor EAM also assists with the creation of the
Warranty Claim process.

Procurement management
The procurement management module automates and controls workflow and implements both procedural and approval processes for purchasing
expenditures. Infor EAM purchasing manages every aspect of the purchasing cycle from requisition creation, approvals, supplier selection, purchase order
placement, and goods receipt through invoice matching.
Work performed on physical assets often requires the purchase of materials or services. Stocked materials are bought when materials management
determines that an item needs to be replenished, while non-stocked items are purchased based on need. Purchasing management ensures that the
organization selects qualified suppliers and obtains the best price and delivery terms for required materials and services. They also ensure that goods are
delivered on schedule, that quality standards are maintained, and that suppliers are paid correctly. Infor EAM purchasing also retains historical data about
suppliers’ track records, enabling purchasing personnel to select the best suppliers for requirements, negotiate favorable terms, and limit financial exposure to
individual suppliers.
Module features
Purchase Requisition With the purchasing management module, you can create purchase requisitions manually or automatically when inventory drops
Generation below minimum stock levels. Generate requisitions for approval or to transfer requisitions to purchase order processing.
Requests for Quotations Quotations are requests to suppliers for prices on parts and services.
With the purchase management module, you can perform the following tasks:
Create Requests for Quotations (RFQs) and quotation updates
Track RFQ status
Select and evaluate suppliers
Create purchase orders
Purchase Orders Create purchase orders for immediate needs from purchase requisitions, from a low-stock items record, or from RFQs.
The purchasing management module supports the following elements:
Service catalog for frequently used requirements
Blanket order and release capabilities with full header information and line items for materials and services
Connection of line items to physical assets
Contract clause library and status tracking
Change Orders for existing purchase orders

Approval and dispatch to supplier
Ability to include multiple currencies on a purchase order
Invoice Vouchers Infor EAM invoicing allows you to create vouchers for invoices received from suppliers. After receipt of materials and services,
Infor EAM invoicing matches the received goods against purchase orders taking into consideration specified ranges of tolerance
set for extra charges or discounts and invoiced quantities. You can also record invoice vouchers for credit and/or debit notes for
which your inventory and cost will be reduced, e.g., returns. The invoicing process also includes non-purchase order vouchers to
record invoices for items or services received without associated purchase orders.
Contracts Create and supervise standard contracts to include a contract clause library, purchase order and item discounts, applicable
dates, shipment and payment conditions, and contract value. Support for multi-tiered contracts.
Budget management
The budget management module automates the budget creation process and the subsequent capture, supervision, control, and analysis of the expenditures
associated with maintenance work. Infor EAM budgeting links the financial structure of your enterprise with its organizational structure and the physical asset
hierarchies. Budget management allows you to establish budget account codes and align them with corporate policies and business objectives. The budget
management module allows you to calculate a variety of financial and performance indicators. The analysis of expenditures serves as input to critical performance
indicators that managers often use to judge the operation’s performance and to determine improvement opportunities.
Module features
Budget Organization In any organization, it is important to plan, monitor, control, and analyze the costs associated with asset management and
maintenance. Most management teams use budget management to anticipate and manage costs associated with a fiscal year or
period. Budgets can be divided into several different hierarchies, including expenditure types, organizational departments,
equipment structures, and periods. The expenditure connected with maintenance work is often projected and tracked through
these subgroups. The amount of detail used in planning and tracking maintenance work is determined by the analysis and
reporting requirements of each individual organization.
The budget management module helps you establish budgets and capture all costs related to maintenance expenditures for
specific, user-defined time periods. Infor EAM budgeting enables the creation of hierarchical budget account codes by

maintenance entity (e.g., cost type, department, and asset). Actual planned and estimated costs can be captured at any level by
time period, enabling the efficient monitoring and control of expenditures. Budget management maintains the details of all work
orders and purchase orders by budget account codes, allowing analysis of all current and planned expenditures.
With the budget management module, you can perform the following tasks:
Establish user-defined reporting periods
Structure departments, systems, locations, positions, and assets to unlimited complexity
Budget internal and contract hours, stock and non-stock materials, and work type
Expenditure and Position Identify estimated, committed, and actual costs and generate automatic updates from other Infor EAM modules.
Identification Infor EAM provides the following budget analysis options to help you identify your budget position:
Compare between budgeted, estimated, committed, and actual costs
Analyze budget based on period, year to date, or current trends
Examine detailed expenditures, such as booked hours and materials ordered
Capital Planning Requests Capital Planning Requests allow you to create and manage future capital investment requests. You will be able to track capital
expense requests based on forecasted labor costs, forecasted material costs, and expected cost avoidance. Thru the use of this
facility, you may track a request for a capital expenditure, and then create a work order for that capital expense. This includes
Categorization Codes and user-defined fields to increase flexibility.
Inspection management
The inspection management module coordinates with the work management and asset management modules to give you more control over planned PM functions
within your organization. Infor EAM inspection management simplifies the formation of inspection routes, the specific measurement points on each asset, the
aspects to be measured, and the collation of results. Inspections then link with the asset management and work management modules for the listing and creation
of work orders.
As physical assets become more complex and resources become scarcer, new types of maintenance work are required to ensure that these assets continue to
perform their intended function. Inspection, sometimes called detective maintenance, verifies the efficient performance of a physical asset’s individual functions,
especially those functions that cannot be observed during normal operation (e.g., motor vibration or oil viscosity). Predictive maintenance uses condition-
monitoring techniques to measure certain inspection aspects of an asset (e.g., oil viscosity or wall thickness), which give insight into its physical condition and
health. Inspections and predictive maintenance are important ways to ensure that assets meet safety, quality, environmental integrity, and performance
requirements. At a typical site, the multitude of physical assets and the variety of possible failure modes and condition-monitoring techniques provide a significant
challenge to the efficient implementation of an inspection management program.

The inspection management module supports the use of repairable spares by offering an inspection route template capability that matches currently installed
assets with the specific inspection criteria for their asset category and class (e.g., pump, bus, bridge, etc.). This capability uses the asset structure to select the
currently installed assets that match the asset category and class of the template. Infor EAM then dynamically creates the inspection route.
Module features
Inspection Planning and The inspection management module records data on a physical asset’s current condition and helps forecast its future
Organization condition. This module creates inspection routes, identifies measurement points, defines inspection aspects, and records
results. Infor EAM automatically analyzes the inspection results and then generates a work order covering the appropriate
corrective action if an inspection generates a result outside critical values. Additionally, if inspection results show a trend
towards a breach of the tolerance limits prior to the next scheduled inspection, an intermediate inspection will be automatically
recommended. Infor EAM also forecasts the date when the tolerance and critical values are likely to be reached.
With the inspection management module, you can perform the following tasks:

• Schedule calendar or meter-based inspections
• Schedule inspections based on certain conditions
• Create inspection route templates for asset categories and classes
• Copy inspection points from one piece of equipment to another
• Coordinate inspection routes according to route codes, route description, and asset selection based on asset structure
• Include all types of equipment on inspection routes
• Incorporate ad hoc inspection capability
• Monitor assets in the field for user-defined measurements that require constant, repetitive logging
• Associate custom attributes, documents, and text with inspection results
• Calculate the percentage of remaining life and the retirement date of equipment
Risk-based Inspection Risk-based inspection (RBI) helps you determine the next inspection date of a piece of equipment using percent of remaining
life, potential risk of problems, and how critical the equipment is to operations. With RBI, older and more critical equipment
items are inspected at increasingly frequent intervals, decreasing the likelihood of unforeseen equipment failure.
Inspection Point Scheduling Schedule inspection points according to the following parameters:
• Condition requirement, such as safety measures and accuracy
• Grouping of similar points to facilitate data entry
• Aspect definition, such as wall thickness, temperature, pressure, and viscosity
• Time-based dependence of aspects (increasing, decreasing, irregular)
Inspection Point Classification Classify inspection points to execute more detailed inspections. For example, inspection points can include minimum and
and Results maximum values, nominal values, tolerances, and default actions for out-of-measurement boundaries, preventive maintenance
actions when a minimum and maximum value is recorded and detailed instructions.
Inspections can include validation of data input; regression analysis of the last two measurements; regression analysis of all
results since last discontinuity; worst-case scenario created from valid, invalid, or discontinuity results; and ad hoc routes
based on results (condition-based inspection).
Inspection Checklists Inspection Checklist allows you to record and acknowledge completion of individual steps on a single task instruction on a
work order activity. The checklist is associated and driven by the Work Order Task. You may record qualitative and
quantitative results, including the inspection point’s tolerance, formula and range validations.

Project management
The Infor EAM project management module automates the administration of the complete project process from initial budget and time-scale planning to completion
of the final work. Additionally, the project management module facilitates comparison of actual status and progress of work, resource usage, and costs against a
project plan. It handles both actual and committed resources and costs.
A project consists of a group of work orders that are executed as a coherent whole with specific resource, cost, and time objectives. Projects can be simple or
complex. Simple projects have just a few work orders that can be completed within one day; complex projects can include diverse, multifaceted work that takes
months to complete and requires the coordination of thousands of work orders and resources. Use projects for shutdown or turnaround maintenance; for
maintenance campaigns in which work orders on a unit or line are executed at one time; and for engineering or capital work. Projects often combine maintenance
tasks with physical asset additions and modifications. Project work makes extensive use of resources, such as labor, parts, contractors, tools, equipment, and
workshops.

Module features
Project Planning and The project management module offers a multitude of planning and organization options. Record all pertinent information on
Organization any current, completed, or future projects, and divide projects into an unlimited number of subprojects. You can also include
any number of work orders and purchase orders within each project. Then, assign budgets to each project and work order
using materials and other resources that can be reserved and requisitioned against them. Infor EAM tracks the progress and
status of projects and work orders in relationship to budgets and plans.
With the project management module, you can perform the following tasks:
• Organize project, subproject, and work order structure with unlimited complexity
• Estimate labor costs
• Reserve and requisition materials, tools, equipment, and other resources
• Create a master work order template
• Generate purchase orders based on projects
• Plan for shutdown projects
Project Budgeting Each project has its own budget as well as its own work, resource, cost, and time plans; however, changes in requirements
often impact the initial plans for a project. Within each work project, each task has an individual schedule that can be affected
by the schedule of other work orders. Consequently, the careful monitoring and control of project work and each individual task
helps control the difference between actual and committed costs. At the same time, the details of the work as well as the costs
and resources associated with it must be accurately recorded to maintain a complete record of asset history.
The project management module helps you maintain project budget codes, estimate project budgets, and record budget
changes and revisions.
Scheduling and Execution Schedule and execute projects utilizing full work management features via project work orders. Schedule and execute work,
track resource status and expenditures, monitor work completion, and allocate human resources.
Microsoft Project Interface Infor EAM incorporates a two-way integration of Microsoft (MS) Project with Infor EAM. The Infor EAM-MS Project Interface
facilitates work order scheduling and resource assignment by allowing you to schedule work and resources in MS Project and
then update the Infor EAM database with the information.
Create scheduling projects in Infor EAM to identify work orders and resources to export to MS Project. Import Infor EAM data
from within MS Project and then update schedule, resource, and duration information for work order activities. Export
information back to Infor EAM to update dates, estimated hours, and activity schedules. The Microsoft Project Interface
facilitates work order scheduling and resource assignment by allowing you to schedule work and resources in MS Project and
then update the Infor EAM database with the information.

Integration
Infor EAM enables you to integrate with other software systems that you use to manage your business. The Infor EAM system architecture provides the framework
through which you can exchange, update, and share information between Infor EAM and external software systems.
The system architecture consists of event tables, drivers, import/export triggers, code, XML (Extensible Markup Language) documents, and an Integration Server.
To implement, you must synchronize your shared data and map the data between the XML documents, Infor EAM, and external software applications. XML is a
programming language used to identify structures in a document. For Infor EAM, a document is a logical grouping of data that is sent to and from Infor EAM to
facilitate data exchange between systems.
Infor EAM uses XML as part of the integration process. For outbound transactions, it converts Infor EAM data into XML documents. The reverse is true for inbound
transactions; were it converts the XML document into Infor EAM data.
Before implementing Infor EAM, you must consider the business transactions you want to integrate and understand the integration concepts for synchronizing data
between Infor EAM and external software applications.
After completing the Infor EAM installation and synchronizing the data between the systems you wish to integrate, you can easily administer and manage its
functions such as: setting up the system; setting up scheduled processes; viewing XML documents (e.g., requisitions and purchase orders); tracking and viewing
status of integration transactions; managing scheduled tasks; modifying and viewing system status; managing drivers; viewing events; creating journal entries;
defining general ledger processes; and defining general ledger references.

Asset management services
Infor EAM can help service providers track all the costs incurred for services delivered to their customers. This includes maintenance costs, but also costs for fuel
consumption, equipment usage, e.g. in the form of miles or hours, rent or lease and utility charges. These costs are then automatically included on periodically
generated invoices for customers.

Customer Contracts Intended for long term contracts where invoices are generated throughout the contract period on a regular basis. Think of the
lease or rental of equipment for the next two years or a maintenance contract for equipment for the next year.
With Customer Contracts, you can perform the following tasks:
• Define what costs must be charged and at what rates
• Define the equipment, projects and work orders that compromise the contract
• Define the frequency of invoicing
Rental Contracts Intended for short term rental of equipment where the equipment is issued out to the customer for a period of time. Upon return
of the equipment the customer will be invoiced for the usage period, miles or kilometers or any other unit of measure selected
and possibly for other one-time charges. Invoicing is immediate at closing of the rental contract.
Contract Templates Quickly create customer contracts or rental contracts based on pre-defined contract templates. Templates include all the
charge definitions relevant for the actual contracts and therefore support fast entry and consistency.
Adjustments Adjustments can be applied to both a customer contract and a rental contract. Examples are extra cleaning or repair after a
vehicle rental or a credit because a customer has disputed a charge that was invoiced.
Customers You can define all customers to which you provide services and with which you may have a contract.
Customer Invoices Customer Invoices are automatically populated by the invoicing process. Invoices can be verified and invoice quantities and
amounts can be altered, if needed, before approving the invoice and submitting it to your customer.
Invoicing Process The invoicing process is a daily process that automatically generates invoices for all contracts that have invoices due. The
process handles both customer contracts and rental contracts.

Safety management
Maintenance organizations are confronted with health, safety and environmental regulations continuously. The purpose of Safety Management in Infor EAM is
identification of all hazardous situations, materials and activities and delivering a method to control these hazards to protect people and the environment. Note that
just having a Permit to Work function does not make your operation safe. You need to have procedures in place to identify hazards, define the applicable
precautions and procedures that alleviate these hazards and identify and allocate responsibilities to specific individuals making sure these precautions are taken.
Safety Management in Infor EAM rests on three pillars, Safety, Lock-out and Tag-out and Permitting.

Module features
Hazards Identify hazards, like falling, and associate pre-defined precautions to these hazards. Hazards are under revision control to
prevent unauthorized changes.
Precautions Identify precautions. For example, wear a safety harness to prevent falling. Precautions are under revision control to prevent
unauthorized changes.
Safety On the Safety tab you can identify a hazard and the associated precaution. The Safety tab can be found on many screens
including equipment, parts, preventive maintenance, standard work order and of course the work order and permit to work
screens. All screens support a review process to prevent unauthorized changes.
Isolation Points Identify isolation points where a motor needs to be detached from the electrical power or where a valve needs to be closed.
Isolation points are under revision control to prevent unauthorized changes.
Lock-out and Tag-out With Lock-out / Tag-out (LOTO) you setup the procedure that must be followed for a successful and safe isolation of
equipment from its energy sources. The LOTO tab can be found on the equipment and permit to work screen. On the
equipment screen you can setup multiple different procedures to support different types of work on the same equipment. All
screens support a review process to prevent unauthorized changes to the procedure.
Lockout Boxes Define lockout boxes that can be used during the lockout / tag-out process to store keys and keep the technicians safe from
unauthorized removal of applied locks.
Permit to Work Setup This function allows you to define the maximum duration of a permit to work. You also specify a maximum for the duration of
any extension, if needed, and how many extensions are allowed.
Permit Define permits. Permits can best be described as permit to work templates. Once you have defined the permit you can
associate it to many entities on the Permits tab. This tab can be found on many screens including equipment, preventive
maintenance, and standard work order and of course the work order screens. All screens support a review process to prevent
unauthorized changes. Permits attached to the work order can automatically generate a permit to work if requested.
Permit to Work The permit to work function is the core of the Safety Management module. It brings together all the above concepts into one
screen that supports the complete workflow of the permit to work from inception, to approval, activation and closing. Electronic
signatures and an electronic archive that tracks status changes and any signature provided are fully integrated and so is an
event log that tracks the most important changes to the document. Safety records and the relevant lock-out / tag-out procedure
are automatically copied from the relevant entities, including equipment and the work order.

Case Management
Collect data on events that occurred. Be it an accident, a spill, an emission event, a production stop, an incident during a shift that affects the next shift, etc. Even if
the event is equipment related, it may not require a work order, or if the need for a work order is not clear, you can create a case on the Case Management
screen.

Tasks On the Tasks tab of the Case Management screen, you can define all case related activities that must to be performed to
complete the case.
Event Log On this tab, the system keeps track of important events for the case and the user can also manually enter events as required.
The system creates event log records for the case automatically for the following event types:
• eSignature entries
• Status changes
For these system-generated records all fields will be protected, however, you can update the Notes field.
You can also enter records in the event log manually.
Checklists On this tab, you can fill in any checklists attached to any of the task records. For example, use checklists to verify the task
procedure was followed correctly. Alternatively, the task consists of answering some question and the checklist is a nice
vehicle to do that with. You can read more about the checklist setup and use in the dedicated brief.
Case templates Every case is unique and can be treated as such. However, that does not mean that the activities that must be performed
when a certain type of event happens are not repetitive. Therefore, there is the ability to create a case template where tasks
are pre-planned and can simply be copied to the case when required.
You can create a case template on the Service Codes screen.
Task cascades Scheduling a case task can be done manually or automatically. The Organization Option ‘CASECASC’ will calculate scheduled
dates for case tasks automatically based on the previous tasks and the task duration.
Alerts You can create alerts for case tasks that are overdue, ready to start, and completed.

Reports
Administration
Report Name Description
Access Violations Prints a list of unsuccessful login attempts

Audit Log Prints a list of audited records
Degree Days Analysis Displays the relationship between the heating and cooling degree days and energy consumption type
Document List Prints a list of document attachments
Electronic Records Prints an electronic record
Flex Business Rules List Prints a list of Flex Business Rules
Function List Prints a list of Infor EAM functions
KPI and Inbox Usage Prints a list of KPI and Inbox usage
List of Electronic Records Prints a list of electronic record snapshots
List of Equipment Details Prints a list of equipment details
List of Infor EAM Codes Prints a list of user codes
List of Tampered Records Prints a list of records that have been changed through the back end
Message Processing and Delivery Prints the processing status and delivery status of XML messages
Status
Message Status Prints the status of the XML messages
Message Status Summary Prints a summary of the status of the XML messages
User Group Configuration Print user group configuration
User Per Group Prints a list of users in each user group

Assets
Annual Energy Reduction comparison Print the annual energy reduction comparison report
Annual Energy use Displays the annual energy usage report for a number of years as specified in the report parameters
Asset Failure by Service Life Print the asset failures by service life report
Asset Inventory List Print asset inventory list
Calibration Equipment Displays a list of all equipment that requires calibration and has been configured for calibration. The report includes all
equipment that is defined as a loop, instrument, or standard if any one of these requires calibration. Additionally, if the
equipment tolerance is a percentage rather than an absolute, the system designates the tolerance as a percentage by
printing a percent sign (%) following the devices to and from tolerance.
Calibration History Displays a list of calibration work order results for calibration work orders for which the completion date falls within the
specified start and end date. The results shown for each work order will be related to test points having the greatest
deviation from the standard. Additionally, if more than one standard is used for the work order, the system prints each
standard and its due date or lot expiration date on a separate line.
Capital Performance Evaluation Displays for the selected equipment the outstanding capital request values for the selected period and for the future
period and, if applicable, the GAS (Global Asset Sustainability) index for the equipment. This report also displays the
correlation between the GAS index and the capital request.
CO2 Analysis Displays CO2 reduction for equipment calculated for a specific date range. The reduction calculation can be based on
the equipment efficiency (design versus actual) or on a comparison with last year's data.
CO2 Emissions Displays equipment (in graphical form) in best and worst order based on CO2 emissions for the selected year and
compares the data with the previous two years
CO2 Emissions by Greenhouse Gas Print the CO2 equivalent emissions by greenhouse gas chart
chart
Cost of Work Orders Per Equipment Prints a list of work order costs per equipment
Degree Days vs. Energy Consumption Displays the relationship between the heating and cooling degree days and energy consumption type
Degree Days vs. Energy Cost Displays the relationship between the heating and cooling degree days and energy costs
Downtime Tracking Report Displays a list of all work orders and/or equipment where Downtime Costs or Hours exist

Energy Star ratings chart Print the energy star ratings chart report
Equipment Detail Displays a list of equipment details
Equipment Depreciation Report Prints a report of the total equipment depreciation expense and book value through the end date
Equipment Hierarchies Prints a list of equipment hierarchies
Equipment History Prints a report detailing the date and reason work was performed on an equipment or equipment type
Equipment List Prints a summary list of equipment
Equipment Performance by Cost chart Displays a graph that calculates the top 10 equipment with the greatest total work order costs for the selected dates
Equipment Performance by Downtime Print the equipment performance by downtime chart
chart
Equipment Planning Print the equipment planned
Equipment Profile Print details for a piece of equipment, or a list of work orders, or PM schedules associated to the equipment
Equipment Transfer Log Displays an overview of transferred equipment. If the transferred equipment has any child equipment, the system also
prints an overview of the child equipment
Fault Trend Analysis chart Prints a report showing how often a piece of equipment failed and why
GAS index analysis chart Displays the GAS (Global Asset Sustainability) index and the energy efficiency of equipment over a selected period of
time and reports how much money was spent on each commodity (electricity, gas, water, etc.) consumed by that
equipment
Hazard chart Displays a list of hazards
List of Categories Per Class Prints a list of equipment categories per class
List of Classes Displays a list of classes
Mean Time between Failures Displays the average time between failures
Mean Time Between Failures Per Prints a report showing why a piece of equipment needed work and the time lag between failures
Equipment
Meter History Displays meter information and meter readings by piece of equipment

Overall Equipment Efficiency (OEE) Overall Equipment Efficiency metric graph
Metrics
PM Repair Cost chart Prints the Preventive Maintenance work order repair costs chart report
Print Maintenance Pattern report Print a maintenance pattern record
Print Reliability Survey report Print the reliability survey report
Reliability Centered Maintenance (RCM) Print RCM identified equipment at risk
Equipment at Risk
Reliability Centered Maintenance (RCM) Print RCM risk levels
Risk Levels
Reliability Centered Maintenance (RCM) Print RCM estimated yearly savings
Potentially Yearly Savings
Reliability Calculations Print the reliability calculations chart
Reliability Growth chart Print the reliability chart
Risk Matrix Print the RCM risk matrix
Table of Equipment With Custom Prints a table of the technical details of equipment
Attributes
Temperature Analysis chart Analysis of Temperature versus energy consumption
Top 10 Breakdown List of asset with the 10 most breakdowns
Total Annual Energy Use Displays the annual energy usage report for one year as specified in the
Unreliability chart Print the unreliability (failure probability) chart
Warranty Claims Displays a list of claims filed against an equipment warranty
Warranty claims vs. Settlement chart Generates the warranty claim vs. settlement chart based on the status of the warranty claim to Response Received
Weekly Booked Hours by Department Print equipment details for a piece of equipment, with the option to print a list of work orders, PM
schedules and parts associated to the equipment within a Department
Work Order Cost by Equipment Prints a list of work order costs by equipment

Work Order Cost by Type, Cost Code, or Prints a list of work order cost, by work order type, cost code, or department
Department
Work Order Cost of Equipment Per Prints a list of equipment cost per location
Location
Work Order Cost Summary Includes itemized and total cost information (labor, materials, services, and tool costs) by equipment for open and
closed work orders
Work Order Repair Costs chart Prints the work order repair costs chart report
Materials
Average Monthly Usage Analysis Prints a report showing average monthly usage
Consignment Activity Prints a list of consignment activity
Goods Received Note Displays a goods received note
Goods Return Note Displays for each supplier, the supplier address and the list of goods returned. Displays all the approved return
transactions grouped by the supplier and sorted by the order number
Inventory Standard Displays a list of inventory items
Kit Templates List Includes details on kit parts templates
List of Expired Kits Displays a list of expired kits determined by the specified lot expiration date
List of Outstanding Requisitions Items Includes outstanding line items for requisitions where Status is not Cancelled
List of Stock Displays stock quantity, reorder level, reserved quantity, and quantity on order grouped by store and sorted by store,
part, and part organization
Monthly Usage Trend Report Prints a report showing monthly usage trends
Parts Currently Reserved/Allocated Prints a list of parts currently reserved or allocated

Parts Stock-outs Print a list of stock-outs for parts

Physical Inventory Discrepancy Displays stock-take, lines, parts, and quantities grouped by store, part, and part organization
Print Build Kit List Includes details on kit parts and kits built
Print Kit Restock List Includes details on the parts held for restocking once a kit is broken up and parts are returned to stock
Print Physical Inventory List Displays a list of parts with stock-take quantities
Print Pick Ticket Displays a list of parts required to perform work on work orders or equipment. The system only prints approved pick
tickets.
Print Purchase History per Item and Displays all parts and work orders associated with a given supplier
Supplier
Print Purchase Requisition Select the originator, requisition type, requisition number, status and/or buyer to print a specific requisition. Otherwise,
the report includes all requisitions. Includes option to convert totals to Euro currency.
Stock Values by Part Displays part, stock values grouped by store, part sorted by store, part, and part organization
Stock Issues History by Part Prints a report showing stock issues historyby part
Stock Issues History by Part Type Prints a report showing stock issues historyby part type
Stock Transactions Lists all approved inventory transactions for a specified period of time
Stock Value Listing by Part Type Provides an overview listing all parts in a store and all bin locations for that part. The report is grouped primarily by
store and secondarily by part. The report has two display modes for listing either stock parts or for repair parts.
Quantities and values are calculated for each location and totaled for each part.
Procurement
Report Description
Approved Orders Awaiting Delivery Prints a list of purchase orders that have been issued to suppliers but for which goods have not yet been received. The
report includes the supplier, the date the purchase order was created, the related requisition, and the purchase order
numbers.

Report Description
List Of Blanket Orders Prints a list of approved blanket orders and blanket order lines
List of Contract Classes Prints a list of different contract classes
List of Debit Discounts Prints a list of the debit discounts to expect
List of Existing Contracts Prints an overview of current contracts
List of Invoices Prints a report showing supplier invoice information
List of Purchases Under Contract Prints a list of (open) purchase order lines
Pricing Variance Displays a list of purchase orders where discrepancies exist between the purchase order and the invoice
Print Contract Prints a copy of a contract
Print Purchase Order Includes a purchase order header and both part and service line items. Includes an option to show dual currency totals.
By default, the report selects the current revision of purchase orders with a status of “Ready for printing” or “Approved”
and those that do not have “Printed” selected. Print purchase orders that do not have a status of “Ready for Printing” or
“Approved,” or those that already have “Printed” selected by specifying a purchase order number on the parameter
form.
Purchase History Per Item/Supplier Prints a report with all parts and work orders associated with a given supplier
Purchase History Per Purchase Prints a report with all purchase orders for a given supplier
Order/Supplier
Purchase Orders Awaiting Invoicing Prints a list of purchase orders for goods that have been received but not yet invoiced. The report includes the related
requisition and purchase order numbers, the part or service ordered, the outstanding quantity, the unit of measure for
the items, and the order price per unit for goods or services.
Purchase Order Cost Summary Displays cost information for purchase orders
Purchase Order Status Displays a list of purchase order information including cost and receipt information with optional totals
Purchase Requisition Prints a copy of a purchase requisition
Quotations Summary Displays a summary of the quotations from all suppliers associated with an RFQ; allows you to easily compare all
supplier responses received from quotations
Request Discount Based On Purchases Prints a request to a supplier for the discount based on the purchase orders in the contract period
Request For Quotation Prints quotations to send to suppliers

Report Description
Request For Quotations Summary Displays all suppliers, parts, and services that are associated with an Request For Quotations; displays additional
awarded information for parts and services that have been awarded to a supplier
Vendor Lead Time Report Print the vendor lead time report. The lead time report displays lead time information from all purchase orders related to
the selected supplier
Calibration management
Calibration Analysis Displays a list of completed calibration work orders by department that have resulted in the specified minimum number
of consecutive or non-consecutive calibration statuses of pass or fail
Calibration Due Report Displays a list of all open calibration work orders containing test points for which the planned completion date is less
than or equal to the Due By date
Calibration Equipment Displays a list of all equipment that requires calibration and has been configured for calibration. The report includes all
equipment that is defined as a loop, instrument, or standard if any one of these requires calibration. Standards are
either parts tracked by asset or parts tracked by lot. The system only prints part standards that are tracked by asset,
because you do not have to associate a piece of equipment with parts tracked by lot
Calibration History Displays a list of calibration work order results for calibration work orders for which the completion date falls within the
specified start and end date. The results shown for each work order will be related to test points having the greatest
deviation from the standard.
Calibration Record Report Displays a calibration record that includes calibration header information, such as the work order and equipment. The
body of the report is printed in a tabular format that includes the loop instruments, test points, standards used, potential
standards, work order comments and custom fields, and any equipment custom fields for the calibration work order.
Calibration Reverse Traceability Displays a list of calibration work orders, including all test points on the work order, for which a selected standard has
been used to calibrate a piece of equipment. The completion date of the work orders must fall within the specified start
and end date.

Work
Actual Labor Hours Against Estimated Prints a list displaying how much time was spent, per trade, on work during a specified time period versus the original
estimate
Batch Work Order Generation Summary Displays summary information of the work order generated from the Generate/Release WOs form. This report can only
be printed from the Generate/Release WOs form
Booked Labor by Activity Display a graph that calculates the number of booked hours by activity per trade
Call Center Work Orders Displays a work order with fields commonly used by off-site call center contractors who do not have access to the
system
Cost Summary by Transaction Date Prints a summary of costs by transaction date. The report includes summary counts, hours and costs for all pieces of
equipment which appear on Preventive Maintenance and Job type work orders
Customer Invoice Details Includes details on customer invoices such as charge categories, subcategories, charge levels, and adjustments
Customer Request chart Displays a graph that calculates the number of customer requests by various groupings
Daily Hours Worked Per Employee Displays what type of work (normal, overtime, and holiday) a specific employee performed over a given period and the
number of hours
Daily Trade Schedule Displays a daily trade schedule for a specific date or range of dates
Delinquent Preventive Maintenance Displays a list of employees that are assigned to past due Preventive Maintenance work orders. Also displays the total
Summary count of past due PM work orders and total past due work hours
Equipment Profile Print details for a piece of equipment, or a list of work orders, or PM schedules associated to the equipment
Expired Warranties Displays a list of claims filed against an equipment warranty
Future Maintenance Cost Displays estimated present and future maintenance costs for equipment for a selected period. Report is divided into
four sections: Current Work Orders, Deferred Activities, Current Preventive Maintenance and Forecasted Preventive
Maintenance
Hours Needed For Task Prints a listing of work order tasks along with their estimated hours
Knowledge Base Articles Prints knowledge base articles for call center employees
Labor Required Per Day or Trade Displays a list of labor required for a particular day

List of All PM Schedules Prints a list of periodic preventive maintenance schedules

List of Permit Issues Displays which permits were issued for what events
List of Work Orders Displays a list of work orders where Status is Released
List of Work Orders Bypassed due to Prints a list of PM work orders that were not performed because they were superseded by another PM work order
Nesting
Long Term Work Order List Displays a list of work orders due over a longer period of time—six months, for example
Material Requirements Analysis Prints a list of stock materials needed to complete a specific work order
Meter Based Preventive Maintenance Displays a list of meter-based PMs due by a certain date
Due Report
Monthly Scheduling Details Displays a row calendar showing monthly scheduling details such as scheduled employee labor, planned parts,
scheduled tools, and daily employee exceptions
Part Failures Displays the percentage of parts that failed versus parts that were issued. Data for this report comes from failures listed
on the Part Failures page and the Parts page of the Work Orders form
Penalty Deduction Detail Displays penalty deduction details for work orders
Penalty Deduction Summary Displays a penalty deduction summary for equipment
Permits for Work Orders Displays copies of work permits for a event
Preventive Maintenance Compliance Includes compliance details for Preventive Maintenance work orders
Preventive Maintenance Forecasting Displays a printed representation of a Preventive Maintenance forecasting session similar to what is displayed on the
actual
Preventive Maintenance Forecasting form
Preventive Maintenance Schedule Displays a list of Preventive Maintenance schedule details and activity information along with optional task instructions
Profile and route information
Print Customer Contract Prints a contract for a specific customer
Print Permit to Work Report displays a list of all permits to work with Status of Approved or Active. Includes all comments for safety records
and lock-out and tag-out records, user defined data, lock-out and tag-out tags, and hazard rating system information

Print Short Work Order Cards Displays an abbreviated version of the Print Work Order report, including work order cost
Print Work Order Includes work order details, task listing, diagnostics, repair details, and related equipment information
Proof of Delivery Displays proof that a work order was delivered or performed
Qualification Expiration Report Displays a list of qualification expirations and expiration dates for an employee based on the date range entered. You
can also select a report for a single employee or a group of employees
Qualification Requirement Report Displays a list of qualifications that are required for an employee to perform a trade or task for which they are not
currently qualified. You can also select the report for a single trade or task, or for a group of trades or tasks
Resource Load graph Displays a graph report listing resource data (required vs. available) for the selected Preventive Maintenance work
orders
Safety Review Required report Displays a list of all safety, permits to work, and lock-out and tag-out records where Safety Review Required is selected
for Preventive Maintenance schedules, equipment, parts, and standard work orders
Schedule Activities Lists information for a scheduled activity
Scheduled Attainment Report Prints a summary of scheduled activities
Scheduled versus Actual Detail Lists details of scheduled activities
Shift Employee Displays a list of employees on a shift grouped by department
Short Customer Invoice Includes short details on customer invoices
Short Term Work Order List (Activities) Prints a list of work orders due within the near future, displaying their activities, starting and ending dates, and
estimated labor hours
Short Term Work Order List (WOs) Displays a list of work orders due within a short period of time—a week, for example
Tool Usage Displays a list of work orders per tool
Work by Employee Displays a list of all work orders were booked labor for an employee has been applied
Work Order Aging Provides counts of work orders, per work order type, that are 1-10, 11-30, 31-60, 61-90, or over 90 days overdue
Work Order Backlog Displays a list of backlogged work orders
Work Order Cost List Prints the cost details of a work order

Work Order Cost Summary graph Includes itemized and total cost information (labor, materials, services, and tool costs) by equipment for open and
closed work orders
Work Order On-time Delivery by Displays a summary or detailed report of on-time work order (released and completed) statistics by employee
Employee
Work Order On-time Delivery by Trade Displays a summary or detailed report of on-time work order (released and completed) statistics by trade
Work Order Statistics Displays statistical backlog information including the number of work orders: backlogged according to Date From;
scheduled to begin within the date range; backlogged at Start Date but completed within the date range; and scheduled
to begin within the date range and completed within the date range
Fleet
Fleet Billing Report Displays a list fleet customers and the corresponding bills for each
Vehicle Ticket Report Displays ticket information based on the fleet vehicle ticket
VMRS Activities Prints a list displaying activity details for VMRS work orders
Asset management services

Print Customer Charges Prints a list of charges by customer

Print Customer Contract Prints the customer contract
Print Invoice Prints invoices

Budgeting
Budget Analysis Prints an overview of the budgets

Budget Consistency Control Tracks budget inconsistencies; prints data for all structure levels
Budget Positions Details Prints and displays totals for each budget detail
Budget Summary Displays the calculated estimated, actual, and remaining costs for a selected budget
List of Budget Structure Codes Prints and displays the existing budget structures; prints a complete list of budget codes in the system
List of Budgets (Lower Level) Prints budget details for a particular budget
List of Budgets (Top Level) Prints an overview of the actual amounts for a budget period
Inspections
Inspection Route Report Displays the inspection sequences, aspects, conditions, and methods to examine during a specific route inspection.
Use this report to register the results of an inspection for later data entry.
List of Inspection Results Displays the results of an inspection for a particular piece of equipment
List of Points to be Inspected Displays the inspection sequences, aspects, conditions, and methods to examine during a specific route inspection.
Use this report to register the results of an inspection for later data entry
Status of Inspection Points Displays a list of inspection points and their statuses
Projects
Cost Summary by Project and Area Prints a summary of costs by project and area

List of Work Orders For Project Prints a list of work orders associated with a project; information includes the project number, subsequent work order
numbers, status, target dates, hours worked to date, and remaining hours
Project Budget Cost Summary Displays a summary of project costs by budget code
Project Cost Breakdown Prints an overview of cost per project per budget
Project Cost Summary Prints a summary of estimated, planned, ordered, actual, and total cost per project
Project Purchase Orders Prints a summarized list of purchase orders created to procure materials and external services; information includes
the project number, subsequent purchase order numbers, ordered and due dates, the total PO value, and the to-date
received amount
Project Summary chart Displays a chart of costs associated with projects
Overview of advanced add-on modules

Module Description
Calibration The calibration management module tracks calibration data for equipment categories, assets, systems, and positions. Define test
point data and associate test point sets with work orders and preventative maintenance (PM) work orders. Create PM work orders
to generate regularly scheduled jobs for equipment requiring calibration. Create regular calibration work orders as necessary. Infor
EAM assigns statuses to calibration work orders based on the test point measurement results. A calibration does not pass until all
test points on the work order pass.
Requestor Requestor allows you to easily increase the number of users submitting work requests and purchase requests without significantly
increasing your financial investment. With Requestor, you can authorize employees to enter and approve work requests and enter
and view the status of purchase requests over the Web. Requestor effectively extends basic Infor EAM functionality from room-to-
room or site-to-site and lowers the total cost of ownership. Additionally, Requestor includes e-mail notification following a change in
work or purchase order status, keeping employees up-to-date and in control of essential work.
Geographic Information GIS is a Web-based solution that leverages the ESRI GIS server, the leading Geographic Information System (GIS) mapping
System (GIS) Interface software. With the intuitive, flexible interface of Infor EAM combined with seamless GIS integration, organizations can pinpoint
assets and access critical information prior to servicing, streamline workflow on widely-dispersed equipment, and create a
consolidated, easy-to-access view of asset location and history, resulting in increased workforce efficiency and lower costs. Plus,

Module Description
you can manage assets in Infor EAM directly through the GIS interface.
iProcure iProcure drives purchasing efficiencies and best practices through web-based procurement. This helps companies complete the
business automation process and address the highly specific needs of purchasing industrial parts and services. By utilizing
iProcure for procurement, you can plan work, track parts usage, manage stock levels, and replenish stock via the Internet.
Infor EAM Mobile Infor EAM Mobile is a robust, mobile version of Infor EAM that functions with or without network connectivity. This enables workers
to roam between connected and disconnected environments without having to worry about losing application performance. It also
means they can access, capture, and manage information directly from the job site, resulting in higher productivity and more
effective decision-making.
Infor EAM Barcoding Infor EAM Barcoding allows you to design and print labels for assets, providing increased mobility and system functionality.
Labeling assets streamlines the tracking and relocating of assets, warranty activation and updating, work registration, and other
functions. Companies can also assign a barcode to employees to enable them to log their actions quickly, label standard jobs to
provide quick access to job activities, or label spare-parts bins for more accurate and efficient storeroom management.
Infor EAM Advanced Infor EAM includes hundreds of pre-defined reports, but many organizations require the ability to build customer reports. Infor EAM
Reporting Advanced Reporting provides that ability. It is a completely Web-based enterprise reporting solution that helps you maximize the
data gathered by Infor EAM.
Fleet The fleet module includes Vehicle Maintenance Reporting System (VMRS) codes and additional custom fields that are tailored to
fleet management. Focusing on the transportation industry’s greatest opportunities for productivity and cost-per-mile savings, the
fleet module enables transportation companies to process warranty claims, manage tires and fuel, and improve vehicle
performance through preventive maintenance efficiently. Infor EAM fully supports the American Trucking Association’s Vehicle
Maintenance Reporting System (VMRS). With optional VMRS, all Code Key values are included in the Infor EAM database. These
values can be easily associated with work orders, preventive maintenance schedules, vehicle records, and repair records. Fluid
(fuel and lubricants) management allows you to define different type of fluids and fluid details, issue and receive fluid, define and
perform physical inventories of storage tanks.
Energy Performance Infor EAM allows you to baseline, monitor, and compare the energy performance of your assets, calculating the energy intensity
consumed by your assets. Support for green building standards like Energy Star, ASHRAE 90.1 and LEED. Full compliance with
the Energy Performance standard ISO 14001. Monitor energy performance on all forms of energy: WAGES (water, air, gas,
electricity and steam). Calculate CO2 emissions in accordance to the WRI GHG and ASHRE. Establish and monitor your corporate
energy strategy, goals and objectives in accordance with ISO 15001.
Electronic Records and Infor EAM allows you to create electronic records, or “snapshots,” of events that occur in the database as well as require a
Signatures signature for the event. A snapshot preserves the entire record, including all related information from other database tables, to

Module Description
provide historical information related to the progress of your operation. Infor EAM also provides the ability to print and export
snapshots to external formats such as Adobe Acrobat Portable Document Format (.PDF).
Through PM version control and audit capability, you can track insertions, updates, or deletions of every attribute for almost every
Infor EAM table as well as all comments per entity. You can view all audited records and then purge audited information when that
information is no longer needed. You can also print a list of audited records as well as a list of records that have been changed
through the back end.
Reliability, Planning and With Reliability, Planning and Analysis (RPA) you can create reliability rankings. Each reliability ranking has an associated
Analysis reliability decision tree. The lowest level in the tree is the so-called question level. Each question can be associated with a set of
user defined answers. Answers are associated to a numerical value, used as input on user defined formulas that are associated to
different levels of the reliability decision tree. Formulas yield a numerical value which rolls up into formulas on a higher level in the
reliability decision tree. Ultimately these results determine the reliability ranking score. Ranges of reliability ranking scores can be
associated to a reliability ranking index.
Alert Management Alert Management is a function within Infor EAM that can search the database for specific data and then send email or create work
orders based on the analysis of that data. Alerts run at a predefined frequency, so they are ideal for anything that does not need
immediate action.
Calibration management
The Infor EAM calibration management module maintains calibration data to ensure the accuracy of your equipment. The calibration management module
coordinates the asset management module with the work management module. Create and edit calibration information in the asset management module and then
create calibration work orders and enter the actual calibration data in the Work Management module.
Infor EAM enables you to define calibration data for equipment categories, assets, systems, and positions. After defining the test point data, associate test point
sets with work orders and PM work orders. Creating PM work orders enables you to generate regularly scheduled jobs for equipment requiring calibration. You can
also create regular calibration work orders as necessary.
The calibration management module also includes several reports related to calibration data.

Requestor
The Infor EAM Requestor allows companies to easily increase the number of users submitting work requests and purchase requests without significantly
increasing their financial investment. With Requestor, companies can authorize employees to enter and approve work requests and enter and view the status of
purchase requests over the Web. Requestor effectively extends basic Infor EAM functionality from room-to-room or site-to-site and lowers the total cost of
ownership.
Requestor is sold only as a supplemental set of seats in conjunction with the purchase of Infor EAM.
Requestor allows users to:
• Log in via Infor EAM accounts and security
• View the status of work requests and purchase requests

• Enter work requests and purchase requests
Geographical Information Systems (GIS)

Geographical Information Systems are important to companies with equipment spread over a large area such as local governments/schools, oil and gas
companies, utilities, etc. Geographical Information Systems are widely used to show equipment spatially via maps. These maps provide a better understanding of
the location of the equipment, directions to the equipment, work history of the equipment, and the surrounding area of the equipment in question.
Integrate Infor EAM with Environmental Systems Research Institute’s (ESRI) Geographical Information Systems package so that you have the advantages of a
Geographical Information System paired with those of Infor EAM.
With Infor EAM’s GIS module you can:
• Locate equipment on a map
• View all equipment within an equipment hierarchy on a map
• Create a work order and activity for a piece of equipment based on its geographic location
• Create sequential routes for equipment based on geographic location

You can pre-map asset attributes and assign an information owner in Infor EAM or ESRI. When the systems are synchronized, they initiate data flows to update
the associated information fields. This greatly reduces the time required to enter new equipment and to maintain accurate information for assets in the two
separate systems. The GIS system can also analyze geo-spatial data against tabular equipment work data provided by Infor EAM. This means that you can enter
both GIS and Infor EAM search criteria on a single screen and execute the search to disclose a list of equipment and highlight the equipment on the associated
GIS map. For example, you insert a query about all PM work orders scheduled for equipment in a specified area for a six month period. Infor EAM displays the
resulting list of equipment and work orders and shows the affected equipment on the standard GIS map display. The system can also store the query results as a
new layer in GIS so that the query results are available for GIS analysis. This means that you could choose to highlight a map with different colors based on the
GIS the equipment with 1-5, 6-10, and >11 work orders awaiting action.
iProcure
Infor’s e-commerce solution, iProcure, enables you to search for and order indirect supplies electronically from within Infor EAM. iProcure uses the Internet
Explorer Web browser to display catalog information in Infor EAM.
iProcure consists of a series of components that communicate through an XML-based messaging interface.

The client component is the Infor EAM software product. Within Infor EAM, you can search a remote catalog of indirect supplies for a select group of suppliers and
send electronic orders to these suppliers. Other features include automatic import of items into purchasing, client-specific pricing (if desired), and the ability to track
your electronic orders. All client communications travel through iProcure’s central server (broker), which processes the requests and returns the appropriate
information.
The broker component acts as a communication center. The broker receives and, for quality assurance purposes, logs all client requests and orders, processes
the requests, and then directs the requests to appropriate supplier catalogs. Finally, after receiving information from the supplier, the broker transmits the
information back to the client.
Suppliers provide access to their catalogs and to the electronic ordering system. The interface allows arbitrary searches for items and returns item information
such as descriptions, supplier part number, prices, and lead times.
The following diagram illustrates the flow of communication between iProcure and Infor EAM:

Infor EAM Mobile
Infor EAM Mobile extends the functionality of Infor EAM to handheld devices, laptop computers, and tablets by providing remote access to the Infor EAM
database. Infor EAM Mobile is available for handhelds operating on one-quarter VGA display systems. Infor EAM Mobile Full VGA is available for laptops and
tablets.
Using a mobile device, such as a smartphone or a tablet, you can view, add, update, and delete information and update the Infor EAM database without having to
work from a fixed terminal. Infor EAM Mobile enables your maintenance personnel to remain in the field or on the floor while maintaining their access to the
information and Infor EAM functionality that they need to do their jobs on their mobile device. This technology provides them greater mobility and allows them to
spend more time maintaining equipment, looking for problems, performing maintenance, and verifying performance rather than entering information into the
system at a workstation.
Infor EAM Mobile utilizes Web Services as the integration platform by which data can easily be transferred to and from a handheld device and stored within the
Infor EAM database. Infor EAM Mobile runs on Android, iOS and Windows based devices. Infor EAM Mobile includes new features like the ability to view
attachments such as CAD drawings, MSDS safety sheets, and maps.

Module features
Work Orders Infor EAM Mobile enables users to download work orders from the Infor EAM database to review and record performance data in
the handheld device. Work orders are assigned to an individual user, which enables users to download a personalized listing of
jobs to complete.
Infor EAM Mobile work functionality enables you to perform the following actions:
Create work requests and work orders
View work order information, including task instructions, labor hours, parts, permits, attachments, and equipment details
Add or update work order activities and activity hours
Add, view, issue, and/or return work order activity required parts
Enter comments and custom fields
Update and close work orders
Start, stop, and reset work order activities
Distribute work based on assigning it at the header or activity level
Equipment Infor EAM Mobile users can enter meter values into the system for all assigned equipment. Additionally, Infor EAM Mobile
automatically provides the appropriate unit of measure and meter name for each reading, ensuring accurate data collection and
increased efficiency.
Infor EAM Mobile equipment functionality enables you to perform the following actions:
Enter meter readings
Replace meters
View equipment information, including details, custom fields, comments, event history, meter reading history, and attachments
Materials Infor EAM Mobile interacts with barcode reading devices to facilitate the collection of current physical inventory information.
Using a barcode reader, users can easily collect and record asset management data, including location, installation dates,
warranty activation, and status changes. Using barcodes increases the accuracy of data recording and increases productivity
and efficiency by enabling you to scan barcodes rather than manually entering part numbers. Barcode scanning also creates
more consistent data entry when recording inventory counts, which improves system searches, asset performance analysis, and
data overviews.
Infor EAM Mobile materials functionality enables you to perform the following actions:
Enter and view stock-take physical quantities
Issue and return parts

Inspections Infor EAM Mobile also increases the efficiency of collecting inspection results for route or ad-hoc based inspections. Infor EAM
Mobile automatically provides a list of inspection points to follow to ensure a thorough examination of equipment, processes,
plans, and/or other items needing review. After completing an inspection, users may enter inspection results into Infor EAM
Mobile’s inspection result entry lines, which can be associated with existing work orders or added manually.
Additionally, Infor EAM Mobile receives a set of operational instructions for data entry from the Infor EAM database, as well as
information relating to selected operations, such as an inspection. Infor EAM Mobile also updates the entire system each time a
user transmits entered or modified data to the Infor EAM database. The process of transmitting data from the handheld device to
the Infor EAM database triggers a return transmission to Infor EAM Mobile that updates previously loaded data, creating a true
two-way, near real-time information exchange between Infor EAM and Infor EAM Mobile.
Infor EAM Mobile inspections functionality enables you to perform the following actions:
Add equipment for inspection
Enter and update ad hoc and route inspection results
Advanced Infor EAM Mobile provides a great deal of advanced functionality to aid users in compliance to regulatory constraints,
requirements for specific data entry points, visibility of attachments, and a great deal of customer-based configuration. These
features include:
21 CFR 11 (electronic signature)—Companies can conduct further validation on their business process as it impacts the
execution of work orders as changes to work order status captures the required, and regulated, electronic signature.
Calibrations Data Entry—Infor EAM Mobile serves as the input for calibration details for work orders with calibration elements.
Data Collection Prompts—Infor EAM Mobile provides the ability for user-created prompts to be ported out to handheld devices.
These user-created prompts provide a more thorough solution for organizations requiring a mobile solution to fit their data
collection needs in business processes.
Screen Configuration—Infor EAM Mobile administrators can configure the layout of certain detail screens, “hide” certain fields,
and specify default values.
Synchronization Profile—Infor EAM Mobile provides the ability to define what data is to be synchronized to the handheld device.
This flexibility provides the ability to control the costs of operating in a wide area wireless environment.
Attachment Viewing—This connected luxury provides users with the ability to view attachments to equipment or work orders that
contain graphical detail regarding the task at hand.

Infor EAM Barcoding
Infor EAM Barcoding enables you to configure and print barcode labels to identify almost any item, from equipment to employee badges. Infor EAM Barcoding also
enables you to greatly reduce data entry time and improve the accuracy of many processes and activities associated with asset management by using barcode
labels to identify items. You can then use barcode scanners to collect and transfer item information to and from Infor EAM to better manage, identify, and track
information within your organization. Barcode labeling can greatly increase the speed, accuracy, and efficiency of issues and returns, and dramatically reduce the
number of part shortages.
With Infor EAM Barcoding you can:
• Configure the data to display on barcode labels
• Specify the page layout of barcode labels by selecting the unit of measure and label format
• Establish server and proxy settings to use when downloading data
• Design labels by specifying the label details, such as the fonts to use, the fields to display, and the barcode height
• Preview barcode labels before printing them

Fleet management
The fleet module includes Vehicle Maintenance Reporting System (VMRS) codes and additional custom fields that are tailored to fleet management. Focusing on
the transportation industry’s greatest opportunities for productivity and cost-per-mile savings, the fleet module enables transportation companies to process
warranty claims, manage tires and fuel, and efficiently improve vehicle performance through preventive maintenance. Infor EAM fully supports the American
Trucking Association’s Vehicle Maintenance Reporting System (VMRS). With optional VMRS, all Code Key values are included in the Infor EAM database. These
values can be easily associated with work orders, preventive maintenance schedules, vehicle records, and repair records. Fluid (fuel and lubricants) management
allows you to define different type of fluids and fluid details, issue and receive fluid, define and perform physical inventories of storage tanks.

VMRS Support for System, Assembly and Component Level VMRS codes. All VMRS codes are pre-loaded for you and are maintained
from release to release, but additional codes, if required, can be added.
Fuel Management Fuel Management consists of several functions that together help you keep track of your fuel inventory and consumption:
Depot – Define the fuel depots you have that are used to refuel your equipment. Depots include the definition of tanks and
pumps.
Fuel – Define the different types of fuel you use in your equipment. Regular gas, diesel, etc.
Fuel Receipts – Receipts of a fuel in a depot will add to the fuel quantity on hand in that depot
Fuel Physical Inventory – Similar to a cycle count this verifies if the administration and the reality are in sync and let you correct
any discrepancies.
Fuel Issues – Issue fuel from a depot to equipment. This also includes optional entry of the odometer reading.
Energy performance
Infor EAM allows you to baseline, monitor, and compare the energy performance of your assets, calculating the energy intensity consumed by your assets.
Support for green building standards like Energy Star, ASHRAE 90.1 and LEED. Infor EAM provides you with full compliance with the International Energy
Performance standards (ISO 14001). Monitor energy performance on all forms of energy: WAGES (water, air, gas, electricity and steam). Calculate CO2 emissions
in accordance to the WRI GHG and ASHRE. Establish and monitor your corporate energy strategy, goals and objectives in accordance with ISO 15001.

GAS Index The GAS Index is OEE (Overall Equipment Effectiveness) multiplied with Energy Efficiency. Infor EAM determines the
latter for selected equipment by collecting data on the actual consumption of an energy source and comparing that with
the design consumption of that same energy source.
Utility Bill Just knowing how much energy is consumed by an asset does not mean much until you also apply costs. For that reason
Infor EAM collects the utility bill and derives the utility rate from that bill. Actual consumption multiplied by utility rate is
energy cost. Simple math but almost never converged into the maintenance strategy.
Green House Gases Define greenhouse gases and associate these to the energy consumption of your operation. Based on the utility bills
entered emissions will be calculated. Individual emissions of your equipment, providing energy consumption is tracked,
can be reported as well.
Equivalency Evaluation Base replacement decisions on the ‘complete picture’. Mostly replacement decisions are solely based on maintenance
(PM and breakdown) costs. Including equipment operational costs like energy consumption into the equation leads to a
more complete picture and may cause equipment not ready for replacement based on the maintenance costs alone to
become a replacement candidate due to the operational cost difference with the replacement equipment.
Energy Alerts The following alerts are energy performance related and are pre-configured in Infor EAM: power factor, peak demand,
phase unbalance, utility invoice audit and missing utility invoices
Energy Star Integration Energy consumption data is automatically uploaded to Portfolio Manager.
Temperature normalization Infor EAM calculates the energy intensity of your buildings normalized by temperature
Electronic records and signatures

Data integrity, electronic approval and snapshots of approved data are critical to regulatory compliance. Infor EAM has long provided capabilities that allow
companies to comply with 21CFR11 guidelines. These capabilities include electronic signature (eSignature) and electronic record snapshots (eRecords).
eSignature (i.e. electronic signature) is used in Infor EAM to authenticate and capture the unique ID of the user vouching for the data on a record in the system.
An eSignature have traditionally been triggered by a status change on the record. In addition, a ‘snapshot’ of the record is taken and stored. This snapshot stores
a copy of the record as it existed at eSignature time. This often includes the data on the tabs of the screen as well.

eRecords Setup On the setup screen you specify which entities require eRecords and at which status changes the system should create
these eRecords. Optionally you can also specify whether an eSignature is required at the time of the status change. Once
defined on this setup screen the relevant screen covering the actual entity (work order screen for the work order entity,
purchase order screen for the purchase order entity, etc.) will automatically perform the desired action when the relevant
status change is applied on that screen. The lists of entities that support eRecords and eSignature is too long to list here
includes but is not limited to:
• Equipment
• Work orders
• Purchase Requisitions
• Quotations
• Purchase orders
• Blanket Orders
• Projects
• Invoices
Work Orders On the work order screen you can also manually initiate an eRecord and an associated eSignature by manually clicking
the eSignature icon. Changes to the work order data after an eRecord is created for that work order generally clear the
signature data, meaning a new signature may be required.
Other eSignature screens Several other screens within the Infor EAM application offer eRecords and eSignature functionality. These include the
permit to work screen and the calibration and checklist tabs of the work order screen.
eRecords All screens that support eRecords and eSignatures also have an eRecords tab where all eRecords can be viewed and
selected for reporting.
Reliability, planning and analysis

Infor EAM supports the reliability engineer with the planning and analysis functions to better understand equipment reliability. By determining the reliability index
for equipment or by recording the results of an RCM study the engineer can identify equipment risk in a concise and consistent manner. On the analysis side Infor
EAM automatically performs reliability calculations making it much easier to determine reliability and reliability trends of equipment based on the work order
history.

Module features
Module features Description
Reliability Ranking Create one or more reliability ranking codes. Each code has an associated reliability decision tree, which offers up to 4
hierarchical levels. The lowest level in the tree is the so-called question level. Each question can be associated with a set of user-
defined answers, i.e. multiple-choice. All answers are associated to a numerical value, which is used in the user defined formulas
that are associated to the different levels of the tree. The outcome of the formula is obviously a numerical value. This value in turn
rolls up to the formula on the higher level in the tree, either directly (formula outcome as calculated) or via a translation from
outcome ranges to a specific numerical value. On the highest level in the tree ultimately this results in the reliability ranking score.
This numerical score is also translated into a reliability ranking index. Ranges of reliability ranking scores can be associated to a
reliability ranking index.
Reliability Survey The assets, positions and systems screens have a reliability ranking details on the record view where you can select the
applicable reliability ranking code. In this section the current score and reliability ranking index are also displayed.
On the Reliability Survey tab on all three screens you can answer the questions associated to the selected reliability ranking code
and determine the reliability ranking score and index for the equipment.
Batch Update Survey Rather than applying the survey to a single equipment record, on this screen you can enter the survey and apply it to multiple
selected equipment records at once.
RCM Study The assets, positions, systems and locations screens have an RCM details section that lets you select the type of RCM study you
want to do and the resulting risk level. On the RCM tab on all four screens you can enter functions, failure modes, functional
failures and consequences that together determine the risk level of the equipment.
Reliability Calculations Everyday all completed work orders are automatically analyzed and reliability numbers are calculated for the associated assets
and positions based on the individual work order history. The results are stored in the historical reliability table which is used for a
variety of reports. The following reliability numbers are calculated:
MTBF
Minimum number of days between events
Maximum number of days between events
Standard Deviation
Last slope (linear regression) through the last two events
Average slope (linear regression)
Laplace time series analysis
Weibull probability distribution

Module features Description
Crow-AMSAA
Alert management
Alert Management is a function in Infor EAM that can search the database for specific data and then send email or create work orders based on the analysis and
interpretation of that data. You can use Alert Management to notify you of high energy consumption, equipment conditions like vibration or temperatures, and you
can use it to support your work flow (notify an approver there are work request awaiting approval), escalation (notify a supervisor the that same request has been
waiting for approval for more than a week), etc. Alerts run at a predefined frequency, so they are ideal for anything that does not need immediate action. This way
Alert Management is complementing the E-Mail Messenger function of Infor EAM that only supports event driven (synchronous) emails.
Module feature Description
User Defined Grids The alert management function uses the user defined grid function of Infor EAM and as such can search for any data available in
or accessible to the EAM database, whether native or not.
Alert Management Define an alert using any of your predefined user defined grids. Specify a frequency in which you want the alert to run, e.g. once
a week, twice an hour, etc. Once you have defined the grid to be used on the alert you can create additional Dataspies (queries)
to further limit the data you want to alert on. Other features of the Alert Management function include:
Create a work order for every alert record found, based on an assigned standard work order.
Send an email for every alert record found, based on an assigned email template. Note: you can have an alert do both actions:
create a work order and send an email.
Before and after the alert you can run specific logic. For example, before the alert runs, prepare records for the alert by
populating a temporary table with data. Then after the alert has run, remove the records from this temporary table. There are
obviously lots of other possible uses for this powerful feature.
Build in a delay feature. If an alert finds a condition that requires an email or a work order, obviously the next time that alert runs,
it may find the same condition, especially if the interval between runs is short. To avoid repetitive emails or work orders for the
same issue a delay can be configured that stops the alert from issuing for a defined amount of time.
On the history tab you can find the history of email and work orders created by the alert.

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