Domain Names Service –

Presentation to ITS BP

| 1
DN ecosystem overview
3
4 main actors Trade mark
Legal (TML) 4
1 ITS Architecture
department
Access
Project or Management
Application Legal analysis Bulk requests integration Team
owner

- DN Pointing form
- DN Registration form 2 DN
DN Team Management
External tool
supplier (InfoBlox)
Single requests
(developer, All DN Requests
support team…) -
-
Registration
Pointing Sensible
- Transfer Central DN /confidential
- SSL validation repository requests
- Annual unused
domain check
- Support Complex
requests

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 DN ecosystem volumes
3
Trade mark
Legal (TML) 4
department ITS Architecture
action Bulk requests Access
7,000 Requests per year Management
<1% integration Team
3%
5% Legal analysis
13% 10%
7%

2 DN
DN-team 90% Management
100% tool
Request Request (InfoBlox)
analysis processing

40% Single requests ~5 min

Central DN
72% repository
Sensible /confidential ~1 hour
requests
Registrations Pointings Transfer
SSL Support
Complex Up to 4 hours
requests

100% of DN requests are analyzed by the DN team.

40% of requests require 1 round of additional information from the requester  this is the most time consuming task
After analysis and eventual TML advice, 90% of requests are directly handled by the DN Team

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Additional activities and responsibilities

● Co-Owner (with Trade mark dept) of Sanofi Global Internet Domain Names
Policy
● Weekly Domain name monitoring for trade Mark dept
● Ad-hoc DN analysis, competitive intelligence, Merger&Acquisition
● Official Sanofi technical contact for ICANN (Internet Corporation for
Assigned Names and Numbers)

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Basic rules for Domain Names at Sanofi

● All Domain Names must be registered in the Sanofi Global DN portfolio

● Agencies submit their DN registration proposal to the Sanofi project
leader/employee requestor that liaise with the Sanofi DN team
● NB : Domain direct registration from Agencies isn’t allowed and will generate a
mandatory transfer to Sanofi Names Servers and Global DN Portfolio, this is a loss
of time for everyone.
● All Domain Names must be delegated to our Name Servers (the NS record)
● ns1 to ns4.sanofi-synthelabo.com
● All Domain Names pointing request must be validated by the Sanofi project
leader/employee requestor
● In case the external partner/vendor submit a DN pointing form, the Sanofi project
leader/employee requestor must be in cc.
● The DN process isn’t part of PROMISE
● No need to call the helpdesk to create a ticket, you can contact us directly.

● For any specific need or question (ex: Saas platform), please contact us at
dn-domain-names-management@sanofi.com before sending your request

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 DN registration process

Registration : 2 processes
2/ DN-team
checks that the • 4/ DN-team informs
1/ Completion of 3/ TML performs the
DN is available the requester that
a specific word registration with the
and request is the domain name
document registrar
compliant with will be created
User wants to DN policy
register a
domain name
2b/ DN-team can challenge
the requestor if request isn’t
compliant or domain / DN-team
extension doesn’t match informs the
request perimeter or 3/ or 5/ DN-team
Trade mark requester that
domain not available creates zonefile
Legal (TML) the domain name
department has has been created
to register a
domain name

1/ Consultation 2/ TML makes the

3/ or 5/ DN-team
of the trademark registration with
creates zonefile
DN data base the registrar

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 DN pointing process

Pointing : 1 process

2/ DN-team
1/ Completion of checks that the d • 3/ DN-team
a specific word request is modify/create/delete
document legitimate and DN records
consistent

4/ DN-team
User wants to
informs the
modify/add/d
requester that
elete DN-
request has been
records
implemented
2b/ DN-team can challenge
the requestor if request isn’t
legitimate or request
contains errors or
inconsistencies.

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 DN – transfer process

Transfer IN (by macro tasks)

I/ Users II/ Creation IV/ To make the

III/ create the
Send a DN of the zones exchange of V/ Transfer
pointings for
transfer in our DNS authentication code closure
each record
requests to server with the registrars
DN-team

For each domain, Check for every

Get
For each domain, get the the records domain that transfer
domain/zonefile
TML checks list with type codes are valid and
list
transfer validity domain tansfer is
with contract terms (TLM/DN-team) effective
(TLM/DN-team)
(TLM/DN-team)
DN key points

● Sanofi Internet Policy defines the roles and responsibilities of the Domain
Names process
● We own our DNS servers (ITS management)
● We manage the security of our core systems (ITS management)
● Some domains (ex: sanofi.com) are configured in split-brains (records
modification have to be done simultaneously on the external DNS and the
internal DNS). The internal DNS is only accessible within Sanofi network.
● In case of merger & acquisition we entirely manage the transfer in /out, (we
can also register anonymously domains for future brands/products)
● A single point of contact for all DN related requests, a crucial advantage to
shorten reaction time in case of crisis management (ex. Vioxx vs Acomplia)

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DN processes

● 2 mandatory forms : Pointing & Registration

Domain Names Pointings Form Domain Name Registration Form
to be sent to
Date :
DN-domain-names-management@sanofi.com
Requestor Name
Country
► Information about the requestor
Name : Request Date
Action Domain Names DNS Record Type Address
Email :       Telephone
select the required select the required
Do not use capital letters Country : Entity/Affiliate
action pointing type
with a Dropdown specify with and without www with a Dropdown TXT addresses must be between quotes " "
For Genzyme Confirmation, please contact: Pereira Jennifer GZ/US <Jennifer.Pereira@genzyme.com>

► Domain name registration : (please, do not use capital letters ,special characters or www)
( Please Check YES OR NO)

Domain Name(s) : Is the DN a Trade Mark ™? Any website for this DN?

YES NO YES NO

YES NO YES NO

YES NO YES NO

YES NO YES NO

YES NO YES NO

YES NO YES NO

YES NO YES NO

YES NO YES NO

YES NO YES NO

YES NO YES NO

► Website Description: if a website project is planned with the domain name(s)

Website Description and objectives (Please describe this part precisely)

Estimated Launch date

Day / Month / Year :

Type of information : (Please check off the appropriate box(es))

General information Product Information Online education clinical trials

Interactive session: forum blog w ebinar live Q/A… e-commerce

Targeted Audience (Define characteristics, audience size, expected number, frequency of contacts, etc.)
(Please check off the appropriate box(es))

Geographic: Local Global Both

Public : at large Families Patients w ith a prescription of the product
Healthcare professionals : General practitioners or specialists Pharmacists Paramedical
Opinion leaders Others      

Web 2.0 (please mention the use of Facebook, Youtube, Tw itter,… for your project.)

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