Professional Documents
Culture Documents
RFP Process
August 1, 2021
Prepared for:
Table of Contents
Department Reference Guide .................................................................................. 3
Deadlines ...................................................................................................................... 5
Account Manager’s Responsibilities ........................................................................ 8
RFP Coordinator’s Responsibilities ........................................................................... 10
Inside Sales Representative’s Responsibilities ........................................................ 12
Solutions Architect’s Responsibilities ....................................................................... 14
Project Manager’s Responsibilities.......................................................................... 16
Representative
AM Enters An RFP
Opportunity In CRM
At Least 2 Weeks
Prior To Due Date
Final Proposal
Is Ready
For Submission
Final Proposal
Delivery
(Portal, Email, FedEx,
Or Hand Delivery)
Netsync Internal Teams
RFP Process
Roles and Responsibilities
Deadlines
The deadlines below will be standard for most RFPs. Some deadlines may need to be assigned earlier
due to external circumstances. In those cases, the updated timeline will be communicated during the
Kickoff Call or Action Items email process.
Prerequisites
Draft pricing sheet
Escalation Procedure
The RFP Coordinator will send an email to the Inside Sales Manager, the Practice Manager, and the AM,
if this deadline is not met to allow the Inside Sales Manager and the Practice Manager to determine
what the delay may be and to give them a chance to step in and alleviate overwhelmed schedules or
escalate with parties that may be outside of our control.
Prerequisites
SOW/PSE approval
Note: All manufacturer quotes should also be gathered by this date. If the ISR needs to collect the
manufacturer quotes, then the SA must have the bills of materials (BOMs) for that manufacturer to the
ISR in advance.
Prerequisites
SOW/PSE approval
Design and list pricing
Escalation Procedure
If this deadline is not met, the ISR will send an email to the SA, Inside Sales Manager, Practice Manager,
AM, and RFP Coordinator for a status update.
Escalation Procedure
The RFP Coordinator will send a Warning Email highlighting pending references and copy the Corporate
Editor and respective Sales Director/Regional Manager.
Escalation Procedure
The RFP Coordinator will send a Warning Email highlighting pending cover letter and copy the Corporate
Editor and respective Sales Director/Regional Manager.
Escalation Procedure
The RFP Coordinator will send a Warning Email highlighting pending technical documentation and copy
the Corporate Editor and respective Sales Director/Regional Manager.
d. Send pricing sheet to AM and Inside Sales Director for final review, as required.
e. Format Excel document:
i. Hide columns that will not be customer facing.
ii. Validate that necessary headers are correct (Client Name, RFX Title, and RFX #).
If there are multiple pricing options, include the option name within the header.
iii. Format page breaks to guarantee all columns will print on a single page.
iv. When an Excel spreadsheet is required as part of the response, make a
customer-facing copy without any formulas and hidden columns, etc.
f. Complete pricing checklist.
g. Upload final pricing sheet and checklist to Pricing – Final Pricing folder in CRM and flag
Pricing Completed in the opportunity to send the necessary alerts.
h. Escalation Procedure: The RFP Coordinator will send a Warning Email 24 hours before
the internal due date highlighting pending pricing and copy the Inside Sales Director and
all other relevant managers.
5. Fill out RFP pricing forms and enter pricing elements for portal submittals:
a. Ensure you have the correct login credentials for portal entry.
i. These are located in the client account page in CRM, and the AM is responsible
for keeping them active and up-to-date.
6. Update Est. Revenue and Gross Profit fields:
a. If multiple options are being submitted, enter the lowest pricing option.
b. If multiple quotes are being submitted for an overall total, combine all quote and GP
totals.
7. BAFO:
a. Upload completed BAFO pricing sheet to Pricing – Final Pricing folder in CRM.
1. Complete timeline
a. Once the Timeline Required field is flagged in CRM, a notification will be sent to the
PMO. The PM will need to assign themselves to the opportunity in CRM under the
Project Manager field.
b. When the SOW and PSE have been approved by the Tech Doc Approver for this
opportunity, a notification will be sent to the assigned PM. Use the PSE and SOW that
will be located in the Engineering folder to create the timeline.
c. Upload completed timeline to the RFP folder and flag Timeline Completed in the
opportunity to send the necessary alerts.