Professional Documents
Culture Documents
PROTOCOLS
• Active Shooter (single/multiple attackers)
• Telephone Bomb Threats
1
Active Shooter
• One or more individuals enter a premises and
attack people randomly.
• The attackers will continue until they are
stopped or run out of ammunition.
• Possible motives:
• Political ideologies
• Vengeance towards a specific person or
institution, mental disorders,
• Family/social disputes related to people
working in the targeted area, etc.
• Lockdown: Hide in a room, turn off lights, lock
& block doors, silence everything and everyone.
2
How do we know an incident is
happening?
• You may hear Gunshots,
People yelling
and running everywhere…
3
What to do?
• If you CAN EVACUATE safely:
4
Who to trust?
• If you see the Police:
• stay calm and do not jump at them
• ensure your hands are empty and visible
• FOLLOW POLICE INSTRUCTIONS
• Police officers will be suspicious of everyone!
5
What to do if you cannot
evacuate safely?
LOCKDOWN:
• If you are located in a room with a door, and ONLY if it
is safe to do so, quickly open the door and look for
innocent bystanders in the corridor and bring them in
for shelter.
• Close and LOCK the door and barricade it if possible
(use furniture, cabinets, etc.)
6
Lockdown Protocol
• Cover any internal windows facing the corridor.
• Indicate how many people are with you and your room/office
number on a piece of paper and tape it to a window facing
the street.
• Ignore the fire alarm - unless you see obvious signs of fire
in your immediate surroundings.
• Ignore any external instructions.
• If you see the Police, STAY CALM.
7
Lockdown Protocol
• Silence everything (cell phones, music, etc.)
• Silence everyone – try and calm people and tell
them that help is on the way – no talking.
• Tell everyone to lay down on the floor away from
the door, in a blind spot, behind furniture if
possible.
8
Who to trust? Is it over?
• The Police first priority is to neutralize the threat.
• Dealing with injuries and evacuation is secondary.
• If you are not sure about leaving your hiding spot, ask
them to provide ID and take your time.
9
Quick Summary
• You hear gunshots, people yelling and running everywhere…
• If you can’t evacuate, hide in a room, turn off the lights, lock & block doors, silence
everything & everyone.
• Notify 911 of the situation.
• If the fire alarm rings, ignore it unless there are real signs of fire.
• Tell them where you are, name yourself, don’t gesture abruptly and keep your
hands visible and empty.
• FOLLOW THEIR INSTRUCTIONS. 10
Getting ready…
11
Telephone Bomb Threats
• Typically delivered by telephone or other
telecommunication means.
• Recurring factors:
– The caller has definite knowledge that an explosive
device is present
– The caller has no knowledge of any explosive device
on site, but wants to create an atmosphere of anxiety
and panic.
• What to do: Learn and use the Bomb Threat Report.
12
Telephone Bomb Threat Report
13
Telephone Bomb Threat Report
14
Suspicious Mail
• Any item that is delivered directly or via a 3rd party and that
may contain unsafe materials.
• Objective: to install a controlled screening process to safely
handle all incoming mail/items from the moment they arrive
into our environment up until they are opened by the
designated recipient - while minimizing any associated
disruptions.
15
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