Presentation

Outline
1.What is Six Sigma?
2.Overview of the Company
3.Six Sigma Process and Phases
4.KPI to Measure Success
5.Why we should Implementing Six Sigma to organization
6.Quality Tools used in Six Sigma
7.Sig Sigma Belt Structure for Skills Development
8.Challenges Faced in Spearheading Six Sigma
9.Conclusion
-Why Should HR Encourage Six Sigma and Lean in the Organization?
-Six Sigma Companies
10.Q & A
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 What is Six Sigma?
Six Sigma is a highly
disciplined process that helps a A quality-control
methodology developed
The method uses a data-
driven review to limit
company focus on developing in 1986 by Motorola Inc. 
mistakes or defects in
and process. 
and delivering near perfect In recent years, Six Sigma
Six Sigma applies to all
products and services. has evolved into a more
general business-
industries. Many
vendors, including
management philosophy,
It is a way of knowing where focused on meeting
customer requirements,
Motorola itself, offer Six
Sigma training with the
special certifications
you are and where you could improving customer
retention, and improving
carrying the names of
yellow belt, green belt
be! and sustaining business
products and services. 
and black belt.

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PQHRM-17-CL-233-41
Enhancement of Business
Performance, Operations
& Customer Satisfaction
for Regional Development
Bank, Sri Lanka with Six
Sigma
 Savings /
Investment

Products and
Services
Loans & Advance

Other Services

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 To Improve the Productivity
Level by 35%

Our To Improve the Service Quality

Objective by 25%

To Improve the Customer

Satisfaction by 50%
 Six Sigma Process?

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 Cost of Acquiring

Productivity
a Customer
Cost of Service
Growth
Delivery

Number of Competitive
Defects
Service Quality On time Service Advantage
Delivery

Customer Lifetime
Employee
Customer
Satisfaction
Value
Service Renewal Pride
Rate

KPI to measure success ?

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Why we should Implementing Six Sigma to the Organization

• Reduce Operational Costs

• Improves efficiency or Timeliness
• Improves Accuracy, Controls and Policy Compliance
• Improves Customer Service
• Improves Cash Flow
• Improves Regular Compliance
• Elimination of Variation or Waste
• Mapping of Process

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Quality Tools Used in Six Sigma
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 Pareto Chart – To define problem and
frequency of occurence

Flow Chart – To Identify unwanted

processes 
Selected
Quality Tools Scatter Diagrams – To plot many data
points and pattern between selected
variables

Cause and Effect Diagram – To identify the

possible causes to solve the problems
identified
Six Sigma Belt Structure for Skills Development
 Challenges Faced in Spearheading Six Sigma

Lack of Leadership Commitment

Incomplete Understanding of Six Sigma Methodologies
Poor Execution Incorrect Scope
Not using Data-
Challenges with Driven
Approach
Implementation Lack of
Resources
Low
Information
Challenges with Resistant to
Change
People No
Management
Buy-In
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C Why Should HR Encourage Six Sigma and Lean in the Organization?
O • Builds Team Building Competency • Opportunity to set challenging targets
N • Creates a learning culture
• Develops Coaching and Mentoring • Creates cross functional awareness /
C skills competency building
• Improves presentation and training • Motivation through awards and
L skills recognition
• Improves Project Management skills
U • Encourages Statistical Thinking
• Encourages sharing and learning
between strategic business units.
S
I Some of the skill sets and competencies
that get developed along with the
O implementation of Six Sigma are:
N
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 Aligning key business processes to
achieve those requirements

Utilizing rigorous data analysis to

minimize data variation in the
Conclusion processes that cause defects or delays

Driving rapid and sustainable

improvement to business processes

Six Sigma Companies

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