Abhimanyu Rana & Karan Sharma

Role of MIS in BSNL

Telecommunications
Topic Covered
 About BSNL
 Decision Support Systems (DSS)
 Executive Information Systems
 Expert Systems
 Informational Support of Management
 MIS support to Management
 The Role of MIS
 The Evolving Systems Function
o
A Panel Discussion
o
Managing Risks
o
Building Relationships
 Conclusion
About BSNL

Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th

largest Telecommunications Company providing comprehensive
range of telecom services in India: Wire line, CDMA mobile, GSM
Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT,
VoIP services, IN Services etc. Presently it is one of the largest &
leading public sector unit in India.

Today, it has about 46 million line basic telephone capacity, 8

million WLL capacity, 52 Million GSM Capacity, more than 38302
fixed exchanges, 46565 BTS, 3895 Node B ( 3G BTS), 287 Satellite
Stations, 614755 Rkm of OFC Cable, 50430 Rkm of Microwave
Network connecting 602 Districts, 7330 cities/towns and 5.6 Lakhs
villages.
Decision Support Systems (DSS)

Support decision making process (unstructured & semi-

structured decisions); facilitate a dialogue between user
and system; the DB is generally an extract of the main DB
 Developed by user and MIS
 Use application packages (123, etc)
 Generally very flexible (can be modified)
 Support the decision making process
 Project future states of the "world"
 Have analytical capabilities
 Use internal & external data
 Graphics capabilities
Executive Information Systems

Provide support for top executives and their aids. Unstructured

and semi-structured decision making.
 Provide easy access to key information pertaining to the
company and environment
 User "seductive" interfaces; Users' time is a premium
 Provide access to internal & external DB's
 What if capabilities abound
 Tailor able systems; cognitive styles
Expert Systems

 Knowledge based about a specific domain

 Use heuristic in the process
 New systems use neural nets
 Expert systems are knowledge based systems
that imitate a reasoning process (heuristic) to
suggest a solution within a specific domain
Structure of Expert System
Explanation
Facility
Facts of the Case
User Inference
Interface Engine
Recommendation,
User Explanation

Expert System Knowledge Base

7
Informational Support of Management

 Planning: Setting measurable objectives for

a period of time
 Control: Comparing actual to planned
performance objectives and taking action in
response to deviations and making
adjustments to the plan
 Structure of Information Support
System
Greater More Longer Less
Importance Summarized Time Structured
of External Information Horizon Problems
Information
EIS
Hu Pro ance
m du

DSS
an

Strategic
Re tion
Fin eting
Ma

Management
so
c
rk

ur
ce
s

Tactical
MRS Management

Operations Business
Management Functions

9
Functional Departmentation
Elements of Information Support
Management-Oriented MIS Components
 The Role of MIS

 From efficient data processing shops

 to understanding the goals and objectives of an Organization
 to participating directly in the decision making and strategy formulation
 Knowledge Users: Users take on increased responsibility. Identify applications, and conduct systems
analysis and design.
 Better Applications: More specific, user friendly, functional, lower price, readily available, and self
training. Results: less need for programmers, IS head count and budget decrease as a result.
 Outsourcing: Other, external organizations taking over the management and control of the data
centers. Results:
▪ cost reductions
▪ head count reductions
▪ budget reductions.
 Understand the business: products, markets & customers
 Establish credibility of the systems department: responsiveness to needs and requests
 Increase the technological maturity of the organization: "Make it easier to take advantage of
computer and telecommunications applications,” Spend money, keep up with technology and
applications
Role of MIS
 The Evolving
Systems Function
A Panel Discussion

▪ The user has/will the IS power

▪ The Guild system
▪ An infrastructure for both central and de-central control
▪ Usability, and satisfaction
▪ Leadership and direction
▪ guidance and coordination
Managing Risks

▪ IS projects are becoming more complex, widespread,

and Expensive
▪ IS personnel are beings distributed- central systems,
division systems and functional systems.
▪ Thus, top management must assume responsibility
▪ They are more conservative, cautious, less
knowledgeable
Building Relationships

▪ Because of costs- build external relationships with

vendors, consultants, academics
▪ Because of complexity- build internal relationships with
senior management
▪ Because of competition- build relationships with users-
usability and satisfaction
Conclusion

Telecom management systems support many tasks

performed by telecom service providers. They can
improve work efficiency and help achieve quick
provision of low-cost services to customers.
Considering that telecom management systems are in
effect large-scale distributed information-processing
systems, Hitachi aims to make a significant
contribution to their development based on many years
of developing information systems and extensive
technical know-how.
Thank You