Opteva Products Overview

Diebold Systems Private Limited,

Kathmandu
Nepal
Welcomes Officials of ATM
Management Department in Nepal
Diebold is

 Diebold Global Head Quartered in Canton, Ohio, USA

 Pioneer of ATM industry in the country since 1990.

 Driven by Service with a whopping Network of 4 plus

branches.

 Total Installed base of 180 plus Units in the

country.

 Strong Field Force of 6 Technical Associates.

 24 x 7 Service Coverage Round the Year.

 Won 100% orders in 2007 in Nepal

Diebold Services Offered

First Line Maintenance

Second Line Maintenance

Diebold Premiere Services

Depot Repair Center

ATM Module Repair and Refurbishment

Certified Repair Process

Diebold Repair manuals

Special test equipment and tools

Component Level Repair

Update of Firmware revisions during Depot Repair Process

Diebold uses Self-developed Depot Repair Package for NCR Module

Repairs
Post Sale Support Activity

 Installation and Staging of ATM Terminals

 Connectivity and Network Integration

 Terminal Handing Over to the bank after TIS Solution and Installation.

 Terminal Operation and Daily Maintenance

 First Line Maintenance

 Call Reporting and Closing

 Cassette Handling Skill

 Replenishment of Supplies

 Error Handling at the ATM

Terminal Operation and Daily Maintenance

The Terminal Operation and Daily Maintenance of the ATM will

be explained by our Service Associate to the branch custodian
once the ATM is made operational.

Terminal Operation and Daily Maintenance Includes:

 Maintenance Mode Function

 Supply Mode Activity
 Cash and Paper Supplies
 Terminal Count Data
 Audit Trail Reconciliation
 Cash Replenishment
 Test Transaction
First Line Maintenance

First Line Maintenance

 On Site diagnosis for the Calls Reported.

 Non Technical Fixes like Paper, Card or Currency Jam

 Replenishment of Stationery

 Assistance for Combinational Lock Change

 Telephone Fix and Assistance for Link Related Problem and

Handling errors
Second Line Maintenance Service

Second Line Maintenance

 On Site Diagnosis and fault Correction

 Completion of Quality Check during Service Call
 Replacement of faulty parts
 Calibration of Currency Cassette
 Configuration of Currency Cassette
 Communication Problems
 Resolving Assistance calls like Cartridge Run Out, Bills Load
Orientation.
 Preventive Maintenance Checks on Quarterly basis as per Diebold
Recommendation.
 Service Management recommendation for performance
improvement by Field Service Staff.
 Fixing the Hard Disk Crash failure on account of Power
Fluctuation and improper shutdown.
Diebold Premiere Service

 EMS
 EJ Upload Service
 Network Management
 Cash Management Services
 iqCRM
 24x7 Technical Help Desk
Diebold ATM Terminal Operator Training

Agenda

 Diebold SST Terminal Maintenance Procedure

 Overview of Major Modules

 Replenishment of Supplies

 Cash Loading Methodology

 Best Practices for Custodians

Opteva

• New Generation of ATM’s from Diebold

• Released in March 2003
• Based on Universal Serial Bus (USB) architecture that provides:
• Common interface (connector) and data message format for
all peripherals
• More easily mix and match modules across the Opteva family
• Tri-color lead through indicators
• 15.1 inch Color LCD Consumer Display
• 10.4 inch, Rear Operator Display for rear load units with
alphanumeric keyboard and integrated pointing device
• Pentium 4 processor
Opteva Terminals

760 Advanced Function Walk Up TTW

750 Advanced Function Island

740 Advanced Function Drive Up

720 Front Load Advanced Function Lobby

720 Rear Load Advanced Function Lobby

560 TTW Cash Dispenser

520 Front Load Lobby Cash Dispensing

520 Rear Load Lobby Cash Dispenser

Advanced Function ATMs

760 Thru the Wall 720 Rear Load

720 Lobby
Advanced Function Advanced Function w/ Vestibule
Front Load / Rear Load
Collar
Opteva 760 Advanced Function ATM
Common Device Layout
Consumer Awareness Mirrors

15.1 “ LCD with Vandal Screen

Two-Color Graphical
Receipt Printer

Advanced Function
Dispenser (AFD) Envelope Depository w/
integrated envelope
dispenser
Opteva 760 Advanced Function ATM
Common Device Layout

Lighted Signage Panel

Speakers

Card Reader

Head phone Jack

Coin Dispenser Pocket

Opteva 760 Advanced Function ATM
Common Device Layout

Consumer Task Light

Function Keys w/ or w/o

touch screen

Security Camera

Two-Color Document
Printer EPP
Opteva 740 Through the Wall Drive Up ATM

– Through the wall exterior

installation

– Maximum installation
flexibility
•Can be installed in a variety
of existing wall openings up to 6”
thick
•Meets ADA guidelines for
height and reach
•Minimized footprint and
service area
Opteva 740 Through the Wall Drive Up ATM

Configurable as a cash
dispenser for fast cash drive
thru locations
Easy to Use…
Opteva 750
Advanced Function Island Drive Up ATM

Increased Functionality and

Configuration Flexibility

Modular construction supported by USB

connectivity allows you to add features
and functionalities

Advanced Consumer Interface

Increased anchorage and engineered

with NEW dual live bolt design

Dual purpose consumer lighting and

upper housing service light
Opteva 750 Advanced Function ATM
Common Device Layout

Consumer Task Light

Function Keys
with or w/o touch
screen

Security Camera

Two-Color Receipt
Printer or Statement Encrypted
Printer Pinpad
Opteva 750 Advanced Function ATM
Common Device Layout

15.1 “ Sunlight
Viewable Display Consumer/Service Light

Tri-color, programmable lead-

through Indicators

Headphone Jack

Envelope Depositor with

Integrated Dispenser

Advanced Function
Dispenser
Opteva 750 Advanced Function ATM
Common Device Layout

Custom Color Options

Intel Pentium 4
Processor

IDM

Integral In Service/
Out of Service
Indicator

Optional Bulk Note

Acceptor

DIP, Motorized or
Smart Card Reader
Opteva
Cash Dispenser Terminals

560 520 520 Rear Load w/ Vestibule

Through the Wall Front Load / Rear Load Collar option
 Opteva
Cash Dispensing ATM
Common Device Layout

Security Camera

Consumer Task
Light

Two-Color Graphical
Receipt Printer
Card Reader

Advanced Function
Dispenser (AFD)
 Opteva
Cash Dispensing ATM
Common Device Layout

Consumer Awareness
Mirrors

15.1” LCD w/ Vandal

Screen

Speakers

EPP
Headphone
Jack
Tri-color Programmable Lead through Indicators

Large and bright LED lead

through indicators show
consumers right where their
transactions take place
–Red, Amber,
Amber & Green
colors
–Available on all input and
output devices to quickly
draw attention
Rear Operator Display Module & Keyboard

10.4” color LCD with high resolution

graphics
–Displays ATM status at a
glance
–Used as rear load model’s
maintenance interface
–Optional touch screen
Adjustable alphanumeric keyboard
with ‘touchpad’
–Adjustable positions for ease
of use
Ability to display terminal resident
service documentation
Opteva Service Diagnostics

Graphically oriented to
assist the user in
identifying the initial
problem
Red X – problem

Yellow ! – Supplies low

Green √ – OK

Blue I – Information
15.1” LCD Color Consumer Display

Provides largest viewable area

Notification of error statuses in
functionality
Uses industry standard Digital Video
Interface
Integrated vandal resistant glass is
standard, with optional features that
include:
–Privacy filters
–Sunlight viewable
–Function keys
–Touch screen options (w/or wo
function keys) on all displays
 Advanced Function Dispenser

Rear & Front Load Transports

Completely re-engineered dispenser

–Improved Reliability
•Enhanced Picking routines
•Self-calibrating sensors
•Redesigned note path transport
•Self-aligning transport belts
Stacker –Integrated enhanced security features
–Increased transaction/dispense speed
Can be two, three, four, or five high multi-
Feed media cassettes
Module
Offers single pick and divert capability
Offers separate compartments for diverted
and retracted notes
AFD Multi-Media Cassettes

Large cassette capacity at (340mm)

13.38 inches

Depot repairable

Locking or non-locking options for both

high and low security needs

Divert/Retract cassette uses separate

compartments for diverted and
retracted notes
Two-Color Graphical
Receipt Printer

80mm two-color receipt printer with

graphic capabilities
Large capacity receipt paper roll in
the industry – 8600 form capacity
Retract capability
Paper low sensors
Top of form (page mark) handling
Two-Color Graphical
Statement Printer

Two-color thermal document

printing

Letter quality and high-resolution

graphic capabilities

Can deliver receipt, letter, or A4

sized documents
 Thermal Journal Printer

Large capacity thermal paper supply roll

–24,000 lines per data (33% more than
before)

Enhanced graphic capability – allows for use

of bold type font when printing status
messages

Positioned in terminal such that journal log

can be read while in printer
–faces toward rear in rear-load terminals
and front for front-load terminals
Envelope Depositor with Integrated Dispenser

Accepts deposits and dispenses

envelopes from the same opening
in the fascia
Low envelope supply and low ink
statuses
Largest capacity ink supply (four
times greater than current industry
standard)
Accepts envelopes up to 15mm
thick and even envelopes with
self-adhesive strips
Convenience or secure cassette
options
High speed transport for fast
transactions
Bulk Note Acceptor (BNA)

Accepts stacks of up to 100 notes

through the fascia opening

Paper handling mechanism located

outside of the safe for
convenience in clearing jams

Validates and stores acceptable

notes in a secure cassette located
in the safe
–6000 note capacity

Provides bulk note acceptance for

merchants and other retail
banking customers
Intelligent Depository Module (IDM)

Accommodates check cashing

and check deposit functionality
at the ATM

Single checks are inserted

–scanned on the front and
back, and
–printed on the front or the
back

Customer confidence is
maximized when document
image is displayed on the
screen
Pentium IV Processor

Pentium IV, 2.0 GHz processor

400 MHz system bus speed
256MB standard memory
–Upgradeable to 512MB
20GB Hard Drive
Universal Serial Bus 2.0 Architecture

       
Dip or Motorized Card Readers

Read & Write Tracks 1,2,3

& Track 2 Only

Chip card support

Security Access Module (SAM) support
Dip or Motorized Card Readers

Motorized card reader options:

–High coercivity magnetic tracks
reading and writing version
–Fishing detection, anti-fishing and
anti-skimming protection
–Support for the CIM 86 security
device for Germany
–Support for the Scandinavian
Watermark security system
Stripe up or Stripe down option
Open or non removable lockable
captured card retain bin options
Card return on power fail feature
16 Key Encrypted Pin Pad (EPP 4)

Tamper-resistant, sealed module

that meets MasterCard®/VISA®
requirements and standards
Accommodates double length keys
(Triple DES) and performs remote
key loading
Metal faceplate with metal key tops
for enhanced durability and
vandalism resistance
–polymer key tops optional
Coin Dispenser

Supports up to four separate

denominations of coin
Dispenses to a coin pocket
opening with protective swing
door

Denomination hard-coded into

hopper CCA firmware
Passbook Printer

Basic or Advanced Passbook Printer

options
Can accommodate both horizontal
and vertical fold passbooks

Dot matrix printing capabilities

Advanced features include:

–Passbook capture mechanism
–Optical page identification
–Optical line find
–Automatic page turning
–Magnetic stripe reader/writer
Bar Code Reader

Emits visible single line Class II

laser beam
Scan Linear
–Bar Codes
–Bar Code Symbols
High tolerance to both artificial and
sunlight
Supports numerous bar code types
Terminal Operation Best Practice- DO’s

Check for ONLINE/ OFFLINE in terminal control software when

ATM goes “out of service

Check with network service provider, Diebold when ATM goes

“off line”.

Log on to Maintenance mode and view status list when ATM goes
“online/ Out of service”.

Perform ATM self test and check the module performance.

Required “Cash/ Stationary” Supply should be replenished on time
to avoid Down time related to supplies.

Currency should be fanned before loading in the Cassette. Load the

bills as per Diebold RECOMMENDATION.

Press Blue coloured Latch while removal and Insertion of currency

cassette.

Physical cash should be verified whenever dispenser related

problem is reported.
Terminal Operation Best Practice- DO’s

 Call Diebold service for further assistance before making the

ATM operational for customers.

Proper shutdown should be done in case of switching off the

ATM for any Maintenance scheduled on UPS, VSAT, Server and any
other gadget related to ATM Center.

Pull out the dispenser trolley once in a week to check for any
foreign objects in the presenter area and push the trolley back to
position firmly.

Perform test print after replacing the paper roll and ribbon
cartridge in the printers.

Shut down ATM to avoid any software crash when UPS shows
wrong symptoms in Electrical Power.