Team

communication
 Why communication is important?
 Leads to personal effectiveness
 Helps to network with people
 Influences motivation for enhanced
INTRODUCTI performance
ON  Builds better understanding between boss
and subordinates
 Creates better interpersonal relations
 Increases listening ability
TRAINING TOPICS

Understanding Barriers to
Listening skills
communication communication

Adapting to
Non-verbal differences:
Providing feedback
communication Culture and
Gender
Understanding
Communication
What is involved in the
communication process?
 Idea
 Encoding
 The channel
 Decoding
 Feedback
 Some of the barriers to
communication are:
 Over-communication
Barriers to  Conflicting information
communication  Language differences
 Differing status
 Interest and attitude
 Prejudgment
Listening Process
Listening is an active
process, which means we
must exert effort to listen
Mindfulness
well. We must be involved
with our ears and mind if
we want to listen carefully.

Physically receiving/hearing Selecting and organizing

messages material

Responding Remembering
Providing
feedback at
workplace
Tools for getting feedback in the
workplace
 Follow-up feedback
 Make use of multiple channels
 Encourage open door policy
 Suggestion box
 Organize occasional get
together
 Management by walking
around
Non-Verbal Characteristics of Non-Verbal Communication
 Convey feelings
Communication  Form relationships
 Express truth
 Contextual
 Culture Bond
 Intercultural Communication
It is a communication between people who live in
the same country but who come from different
cultures.

Adapting To Differences: Following are the factors that cause cross cultural
and intercultural communication problems, owing
Culture and Gender to lack of knowledge about the other culture are:
 Social customs
 Values and beliefs
 Names and titles
 Social conduct
 Being ethocentric
 Gendered
styles of verbal
Adapting to
Gender
communicatio
Differences n
• Feminine Speech
• Masculine Speech
THANK YOU
Arushi Singh

Divanshu Scahdeva
(B.Com hons)