What is Organizational Behaviour?

An organizational template that:

- Consists of shared values and assumptions within an organization
- Defines what is important and unimportant in the organization
- Directs employees toward the “right way” of doing things
In Layman terms, it simply means how the organisation ”do things”
Insight 1: Artificial Intelligence (AI) can change the Insight 2: Many organizations are willing to spend on integrating AI but not many of
things employees do and improve the overall quality them have succeeded because they did not embed the culture of constant learning
of work. by employees and support from leaders.
 AI can takeover repetitive and boring tasks that o AI is definitely beneficial because it allows organizations to cut costs, boost productivity and
cause employees to make mistakes many more other benefits.
 Value of employees’ expertise will be amplified, o Other than the technical costs, there are other high costs that comes with it, with a huge
being able to spend more time on work of higher percentage to be spent on employee training.
value and importance. o Why the need to spend more on training?
 For example, mortgage-loan officers will spend less o Integrating of AI would cause the adjusting of current employees and onboarding of new
time on inspecting and processing paperwork and employees more challenging.
more time reviewing exceptional cases, which in o Organizations need to embed the culture of constant learning.
the end would allow them to process more loans o To spend more on training to ensure their employees are constantly updated on the best
and devote more time in providing advice for their practices that would bring greater success for the organization.
clients. o Because of all the benefits AI brings, many organizations are quick to throw in millions of dollars
 ❌ only lower wage worker’s job can be automated. for the integration but most of them were not able to get the huge returns they were expecting.
 ✔️highest-paid occupations can also be automated, o Employees are afraid that AI would takeaway their jobs, therefore increasing their resistance for
proven by research done by Mckinsey & Company. such change.
o It is then up to the leaders of the company to appropriately apportion their budget such that
 In example cited by them, it is estimated that
sufficient training is provided. Also, they need to provide a vision that rallies everyone around the
activities which consume more than 20% of a CEO’s goal so that the employees can understand the importance of AI to the organization and how
working time could be automated. they are still able to fit in.
 On the other hand, there is a significant amount of o In a survey done by Harvard Business Review, more than 90% of the organizations that
lower wage occupations that can only experience a experienced success in the integration spent more than half of their budget on activities that
very small percentage of automation in their work. drove adoption, which includes training.