foodpanda

food and more

delivered
Food Panda #1 Market Leader in GMV Across APAC

Available across 12 markets in APAC

~200% YoY Growth in 2021

Japan market launched in H2 2020

foodpanda is the leading and largest food delivery and quick-

commerce platform in the APAC region, with more than 65%
market share as of 2021.
 3x available in 100+
more customers
served cities nationwide

5x
more vendors Painting
earning
PH Pink

7 years 3x
delivering in PH more riders
Five strong verticals including delivery & Q-Commerce
Core Verticals Q-Commerce

1
Food deliveries / 2
PandaGo 3
Cloud kitchens 4 pandaMart 5 foodpanda Shops
Pick-up feature
 92% 8%
online
traditional channels
delivery

PHP 800 billion

PH online food delivery

● The food service business in the Philippines is currently worth PHP 800 billion with around 100,000
merchants
● Penetration for online food delivery is only 8%
● Only 40% of food service establishments are taking advantage of online sales

100k merchants

60% 40%
reliant on traditional channels taking advantage of online food sales

Sources: Google and Temasek, 2018 | Statistica

foodpanda customers
● 8% of our users order using foodpanda every day
● 72% of our users order using foodpanda at least once a week
1% less than once a year

3% once every 6 months

1% once a year

11% 12% 22% 42% 8%

once a month every 2 weeks once a week 2-3 times a week every day

light users medium users heavy users super heavy users

top 10 order restaurant categories

Fast Food

Filipino

Beverages

Chinese

Chicken

Pizza

Asian

Burgers

American

Desserts
 38 million
monthly app sessions
online
visibility 700k #1
monthly app food delivery app
downloads

5.8M followers 300k followers 49k followers

as of Q1 2021
competitive scan
foodpanda

140 cities PHP9-64 42% 39%

widest lower top-of-mind awareness brand
availability delivery fees preference
▲14% vs 2020 ▲13% vs 2020

GrabFood

70 cities PHP 50-150 41% awareness 35% preference

40% smaller footprint 3x higher ave delivery fee ▼5% vs 2020 ▼4% vs 2020
key operating statistics

25 mins 24/7
average availability
delivery time in major cities
why partner with foodpanda?
market
>60% market share
leadership
We control the top share of the food delivery
market

best-in-class operations
98% fulfillment rate
We have the highest fulfillment rate among
food delivery aggregators

widest reach
We are in more cities in the Philippines than
any other player

marketing
partner growth
support
We help our partners grow their order share on
foodpanda

11
operations
key features Control over operations
● Option to accept/reject the order
● Flexibility to switch-off unavailable items
● Choice to turn-off delivery during peak hours

Better user experience

● Customer sees acceptance-status real time
● Restaurant rejections (if at all) are upfront

Fastest delivery
● Rider doesn’t have to wait for long at the restaurant
● Food preparation begins after order placement
 order process

Order placement Order tracking Food delivered

customer Option search

Restaurant receives the Restaurant prepares the

Rider picks up
order order
the order

restaurantpa
rtner

Rider is assigned the Rider departs for the

order restaurant
delivery
partner
how to get orders?

● Sunmi Device delivery, maintenance and replacement as needed

● Data up to 1.5GB per month
● Onboarding one-time remote training & re-training as required
● Maintaining vendor listing in foodpanda including schedule
updates, menu changes, setting up promotions
● Access to Restaurant Portal to view business reports

These bundled services are included in the monthly Platform fee of P 1,000 and will not be
charged if monthly sales is less than PhP 4,000.
payment method
partner
user Weekly wire transfer
(5 days after cut off
period)

Cash on delivery
Bank to
Credit Card Weekly 7 days 5 days bank
Debit Card payment cut off process transfer

PayPal

Payment scheme is Compile all the orders Furnish you You will receive the
that are processed with a statement weekly payment after 5
GCash on a weekly basis.
working days after the
through the foodpanda of account.
covered week.
application.
onboarding
partner journey

Confirm your menu and schedule

via Restaurant Portal

Prepare to receive your foodpanda Self-onboard to start getting Be among our best performing
Submit all requirements along device
with the signed contract orders in less than 48 hours! vendors through our Incubation
* Program!

Start learning on how to be a

foodpanda Partner through the
Restaurant Portal

3 to 5 working days 2 working days

self-activation guide

1. 2. 3. 4.

Turn on your tablet and access
GoDroid app.
Tap “go” icon to enter foodpanda
vendor application (GoDroid) and
set controls.
Tap “activate now” to proceed with
Go through the guided tutorial and make sure to follow all steps provided on app to help you activation and process live orders.
succeed in your processing foodpanda orders: Do it later if you wish to do it later
or be assisted by our activation
team.

Please go through Self Activation to gain orders as soon as you receive the foodpanda tablet. A leaflet will be provided along with your Onboarding kit for additional guidance.
pick up
what is pick-up?

Pick-Up is a feature that enables

customers to order through the app,
skip the line, enjoy deals and collect
their food at the restaurant.
why choose pick-up?
01 02
foodpanda-funded broader
discount revenue stream

03 04
better queue pick-up is the
management new normal
what’s in it for me?

access to business brand

foodpanda growth building
audience
Visibility to wider & Increase in revenues by Increase in brand
loyal users - provides tapping another channel, awareness and trial
user discovery of your the online market
brands
after-sales
 We will help you We will help you

what happens in
understand and keep monitor and improve
your business growing your operations with
with us foodpanda
the first 45 days?
Incubation Vendor Journey

Days 1 - 13: Days 14 - 20: Days 21 - 27: Days 28 - 30: Days 31 - 45:

Hand holding in Understanding how to Growth tools and Evaluating and Monitoring
Operations in the first influence customer increasing sales improving first month performance and
2 weeks behavior performance continued guidance
Webinars: setting you up for success

Growth Menu Management Operational Excellence

Getting clicks - increase your Capitalizing from that click - Delivering that order - getting to
restaurant exposure and enhance optimize your menu with photos and your first successful delivery in
your branding to get customers to bundles to increase average order foodpanda
notice you restaurant value
 restaurant portal

understand your self-service & growth optimize your business

business tools
● End of Day Report ● Menu Management ● Use the data to improve and grow
● Order Details ● Request Changes your business
● Performance Reports ● Opening Times ● Reduce contact time with Partner
○ Revenue by hour ● Invoices Service team through self-service
○ Menu performance ● Growth Center tools
○ ZIP Code performance ● Invite User
● Operations Dashboard
restaurant portal login

Logging In
● Once you sign-up on to foodpanda, we will
send a link to your registered email address

● Log in to your account immediately once

you receive the email

If you do not receive an email in your Inbox, please check

your Spam folder. If you did not receive the email at all, use
the Live Chat feature to have our team help you out. (see the
slide on Post-Sales Support)
after-sales support
account management
● Support from your dedicated
local foodpanda contact
representative
● Regular business review,
recommendations, and mutual
feedback
● Business Intelligence
customer
service
● Central foodpanda customer live
chat to take care of all real-time
requests
● Full transparency on the status of
every order
● 24-hour live chat support
help center

The restaurant portal Help Center gives

you access to:

1. Create new requests

2. View existing requests
3. FAQs
Post-Sales Support

Important: Please log in to your Portal account as soon as you get the link on your registered email address
live chat

1. Access the Live Chat by clicking on the

MENU button at the top left ≡ .

2. Click on Help Center to proceed to Live

Chat
NOTE: The live chat help center is different
from the restaurant portal help center.
return policy
Fighting food wastage and hunger together

● All orders cancelled by Riders or Customers after getting picked

up by the rider (but before being delivered to the customer) will
be returned by the rider to the restaurant

● The food will be returned immediately to the restaurant

● Restaurants are free to donate the food to the needy or re-use it

● Restaurants are not required to keep a log of returned or un-

returned orders but can reach out to inform foodpanda in case
an order is not returned
wastage policy
● foodpanda pays restaurants 40% of the order value for all orders
that cancelled by Riders or Customers

● foodpanda does not deduct any commission on these orders

● The 40% is to ensure restaurants recover their food costs

● foodpanda does not get anything from customers when such orders
get cancelled but still pays restaurants 40% of the order value
FREE menu photoshoot
a foodpanda-funded boost that helps new partners
jump-start their performance with eye-catching
photos for their in-app selection.

average increase

menu traffic 15% up to 20% more*

order 12% up to 28% more*

cart value 15% up to 200% more*

vs restaurants without food photos
what’s
next?
01 submit requirements

02 sign agreement

03
02 go live
requirements for
restaurant partners

● BIR Form 2303

● proof of banking
● menu
thank you!
what is pandago?

Pandago is foodpanda’s on-demand rider

platform that empowers businesses to grow
by providing a seamless logistics solution to
fulfill current market demand of speed and
convenience.
How is pandago different from foodpanda?

01 For orders coming from external channels, outside of foodpanda.

02 Orders are charged per order delivery fee, no commissions taken

03 Deliver anything from food, groceries, to retail products, and more.

How to sign up to pandago?

Be Part of the foodpanda Family to enjoy

more pandago features:

1. Cash on Delivery
2. Payment and Remittances on a
weekly basis

Scan the QR code or sign up at

pandago.ph with your email address
and phone number.