Partner Delivery Service Request

eISDP support Service Request submit quickly

Convenient management and

follow-up technical issues in Huawei
partner project delivery

Partner
New way for Submit deliver technical SR
Managing delivery SR based on project
Three ways to enter into Service Request page
1.Enter into delivery Help Page with menu
path ： Delivery Mgmt Service Request

2.Click Delivery Help icon to Enter into

Service Request page on homePage

3.Click Service Request in Project info on every project management Page

Creating Service Request

Serach project code or

name, Contract name or No
Integrated based on selected proect Integrated based on selected project
Integrated based on selected proect
Any board SN on Problem equipment ,TAC identify product
easily and process problem quickly

Notice:
Service request
can be Created
when project status
Information Integrated by system according to login account
is processing

Failure time Failure equipment in

country/region Problem summary description

Detail problem description

If needed,You can upload system error logs, alarm information, and operation records to help technical support engineers to analyze
the problem.

eISDP Service Request Phase I : Currently only for technical issues in project delivery; does not include project management, solution review, price consultation, quotation consultation,
spare parts issues, maintenance issues.
View Service Request
Click ”Query Service Request”in Service Request Page

Query SR based on SN which are input in

Query my SRs or all SRs of company Query SR list based on customer of project
SR

Query SR list based on SR Status

Query SR based on SR created date

Export SR list which

Managing SR based on Projects
are in search result

Enter Service Page through the project management, only display the SR lists of current project in “Query Question Sheet”.
eISDP 渠道交付问题单
eISDP 也可以快捷提交问题单

管理和跟进渠道伙伴工程
交付中的技术问题 华为

渠道 渠道伙伴交付技术问题提单新途径
基于项目管理问题
伙伴
进入问题单创建或者查看问题单的三种方法
方法一：通过菜单：交付管理 --> 问题单 进入

方法二：点击 首页面“问题单”图标进入

方法三：进入单个项目管理页面，点击“项目基本信息”中的“问题单”，进去后，在“查询问题单“下显示该项目下的问题单列表
创建问题单

可通过项目名称或代码、
合同号或者名称进行搜索
基于选择的项目自动显示 基于选择的项目自动显示
只有项目状态 基于选择的项目自动显示
为开工状态才 问题设备上任一板卡 SN ，方便 TAC 知道产品
可以录入问题 系列，快速定位解决问题
单，未开工或
者已完工不能
录入问题单。
根据登录账号自动集成相关信息

问题发生所在国家，方便
问题发生的时间 TAC 分发问题单
概要描述问题现象

详细描述问题

如果有需要，您可以通过此处上传系统错误日志、告警信息、操作记录等信息以帮助技术支持人员分析。

eISDP 一期问题提单范围：当前仅限工程交付中的技术问题处理；不包含项目管理、方案评审，报价咨询、备件问题、维保问题受理。
查看问题单
点击问题单中“查询问题单”进入问题单查询界面

可查看自己在 eISDP 提交的问题单和本公司其他同

按照客户维度查找问题单
事提交的问题单

按照客户维度查找问题单

导出问题单列表 基于项目管理管理问题单

通过项目管理界面进入问题单，在“查询问题单“下显示该项目下的问题单列表
How to download this documents/ 如何下载该文档
Login eISDP with your account,you can download this documents on homepage 。

You can get this document from

these two locations on the page
你可以从首页上这两个地方该文
档