JOSEPH MOSES JURAN

December 24, 1904 – February 28,

2008
Born in Romania and migrated in
America
Bachelor`s Degree in electrical
engineering in University of Minnesota in
1924
Master`s degree in law 1935
A freelance consultant
A Government Administrator
Assistant professor at New York
University
 JOSEPH MOSES JURAN

Worked in U.S and Japan to help businesses

understand the importance of continuous
process improvement
who predicted the quality of Japanese goods would overtake the quality of
goods produced in the United States by the mid-1970s because of Japan’s
revolutionary rate of quality improvement.
JURAN WROTE
 JOSEPH MOSES JURAN

“Fitness for use”

Father of modern day Quality Management
 Juran Trilogy

1. Quality
Planning

3. Quality
2. Quality
Improvemen
Control
t
 QUALITY PLANNING

begins with identifying customers, both external and

internal, determining their needs and developing
product features that respond to customer needs.
 QUALITY IMPROVEMENT

- there are four different strategies to improvement that could be applied

during this phase:
 Repair: REACTIVE; fix what’s broken.
 Refinement: PROACTIVE; continually improve a process that isn’t
broken
 Renovation: Improvement through innovation or technological
advancement.
 Reinvention: Most demanding approach; start over with a clean slate
 QUALITY CONTROL

involves determining what to control, establishing units of

measurement so that data may be objectively evaluated,
establishing standards of performance, measuring actual
performance, interpreting the difference between actual
performance and the standard and taking action on the
difference.
 JURAN’S 10 STEPS FOR
• 6. Report progress.
QUALITY IMPROVEMENT • 7. Give recognition

1. Build
awareness of need and • 8. Communicate result.
opportunity for improvement. • 9. Keep score
2. Set goals for improvement. • 10. Maintain momentum by
3. Organize to reach the goals. making annual improvement
4. Provide training part of the regular processes
5. Carry
out projects to solve
problems.