Training Need Analysis (TNA)

Tekko Manufacturing Pty Ltd

Prepared by:
• Siti Hazleena Nor Mubarak (911120-14-6344)
• Ahmad Radzi Bin Shahari (830606-14-5611)
• Khairuddeen Shamshuddin (890513-10-5279)
• Phang Sow Yoong
• Prema Mathibalan (850703-14-5398)
Company
background
 Provides warehousing service
 Stores healthcare goods
 Compliance to local and international
regulations and standards
 Provides cold chain storage solutions
 Growth focused
Information gathering
 Questionnaires, self assessment and interview
 Straightforward approach in identifying the needs, different method applied to different subject matter
 Factory manager (Questionnaires)
 Awareness of company’s mission and vision
 Awareness of Quality guidelines
 Machinery upgrade
 Frontline managers (Interview)
 Understanding of company’s KPI
 Strategizing manpower – welfare
 Career progression
 Understanding operational SOPs, and Quality SOPs set forth
 Challenges – operations/people and resources
Information gathering
 Potential problem
Data collection Organization

• Reluctant / confidentiality • Increasing trend of customer complaints

• Unavailable • Workplace incidents
• Sensitive timing on peak order season • Deviations to quality guidelines
• Festivals and public holidays • Unexpected events (electricity cut off)
• Delay in report retrievals • Language barrier

 Factory manager and frontline manager

 Resources required:
 Picking reports – error, shortage and oversupply
 Damaged goods
 Complaint trends
 Collection system to be avoided: self assessment because of potential biasness
 Considering the potential hindrance: 4 to 5 months to collect the data
 Data is deemed confidential as quantitative data is disclosed.
Identified training needs
Category Training program Target Duration Trainer Tentative date Training Cost
Audience (projection)
Company Onboarding All 1 day Internal trainer Jan 2022 -
overview (HR)
Quality ISO 9001, ISO 13485, GDP, GDPMD and GMP Management 2 days SGS Mar 2022 RM 37,000
Standards
Safety 1. PPE Operators External trainer Feb 2022 RM 48,000 (30 pax)
2. First aid (RM800/pax x 2days) Mar 2022 RM 45,000 (15 pax)
3. Working at height (RM1000/pax x 3 days) Apr 2022 RM 30,000
4. Fire drill and ERT(RM10000/ 500 pax x 3
days)
5. OSHA (RM15000)
6. DOSH (RM15000)
Material 1. Forklift MHE drivers 1 day UMW Jun 2022 RM 45,000
Handling 2. Order picker
Equipment 3. Reach truck
Soft skills 1. Effective communication Factory 3 days External trainer Aug 2022 RM 10,000
2. Problem solving Manager and
3. Negotiation skill Frontline
managers
Operational 1. Pick and pack Frontline 3 days External trainers Jul 2022 RM 12,000
SOPs 2. Cold chain handling Manager and
3. Transporters Operators
Quality 1. Deviation Report Factory 3 days Internal trainers Sep 2022 -
Assurance 2. Temperature validation Manager
3. Risk Management
Total cost RM 227,000
Thank You