WORK IN TEAM

ENVIRONMENT
• Thisunit covers the skills,
knowledge and attitudes to identify
role and responsibility as a
member of a team.
 PRACTICE CAREER
PROFESSIONALISM
• This unit covers the knowledge,
skills and attitudes in promoting
career growth and advancement.
 PRACTICE CAREER
PROFESSIONALISM
• This unit covers the knowledge, skills
and attitudes in promoting career
growth and advancement.
 HEALTH AND SAFETY
PROCEDURES
• This unit covers the outcomes
required to comply with
regulatory and organizational
requirements for occupational
health and safety.
 COMMON
COMPETENCIES
 PERFORM WORKPLACE AND SAFETY

PRACTICES
• Thisunit of competency deals
with the knowledge, skills and
attitudes in following health,
safety and security practices. It
includes dealing with emergency
situations and maintaining safe
personal presentation standards.
PROVIDE EFFECTIVE CUSTOMER
SERVICE
• This unit of competency deals with the
knowledge, skills and attitudes in
providing effective customer service. It
includes greeting customer, identifying
customer needs, delivering service to
customer, handling queries through
telephone, fax machine, internet and
email and handling complaints, evaluation
and recommendation.
OBSERVE WORKPLACE
HYGIENE
PROCEDURES
• Thisunit of competency deals with
the knowledge, skills and attitudes
in observing workplace hygiene
procedures. It includes following
hygiene procedures and identifying
and preventing hygiene risks.
DEVELOP AND UPDATE
INDUSTRY KNOWLEDGE
• Thisunit of competency deals with
the knowledge, skills and attitude
required to access, increase and
update industry knowledge. It
includes seek information on the
industry and update industry
knowledge.
 PERFORM COMPUTER
OPERATIONS
• This unit covers the knowledge,
skills and attitudes and values
needed to perform computer
operations which includes inputting,
accessing, producing and
transferring data using the
appropriate hardware and software.
Thank you and
godbless..