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21ST CENTURY

COMMUNICATIO
N SKILLS
Comm1|Lesson 2
 21st-century business is demanding more from its
workforce than ever.
Over 2,000 managers and executives were
interviewed.
American Management Association identified four
skills and were prioritized.
Employee development, strategic planning, and
talent management.
Critical Thinking:
 Assumptions
 Separate the opportunity from the
glut.
Creativity:
The answer is right in front of you.
Learn how to break out of established
patterns and look for the unexpected.
Collaboration:
Thrive in a team setting while demonstrating
tact, reason, and persuasion.
Success.
Communication:
 Quality written and oral communication is not only about
expressing your views.
 Understood
 Navigate Information, trends, and practices in a fast-paced,
competitive global economy.
 Creativity, collaboration skills, communication skills, and the
ability to think critically.
 Success
CRITICAL THINKING:
 Web browser
 Infinite stream of information
 Curiosity and imagination
 Discern new challenges and opportunities from
the flux and glut of instant-access information.
 Core competency
SKILLS OF A CRITICAL THINKER
 Decision Making: decisive, high-impact decisions with
clarity and confidence.
 Strategic Thinking: anticipate, initiate, and manage
change.
 Entrepreneurial Thinking: Learn to embrace risk and
rejection instead of fearing them in order to rejuvenate
your business.
 Information, Media and Technology: The future growth of
every business depends on accessing and utilizing a
global network of resources.
CREATIVITY:
 Ability to identify the insights your
competitors miss.
 Test your assumptions and attack problems
from a new angle.
 Creative potential
Skills of a Creative Person
Strategic Planning: Identify evolving strategic patterns and
generate ideas on how they can be applied to your
organization.
Abstract Thinking: Learn to develop and analyze the ideas,
images, and data that come from exploring relationships,
patterns, and associations.
Creative Techniques and Activities: Foster creativity by
exploring and sharing a number of possible solutions.
Curiosity: The people who ask the most questions and who are
engaged are the ones who will understand the root of the
problem and find a solution more quickly.
Collaboration:

High-speed communications allow


virtual teams to take on projects
from locations spread out across
the globe.
Traditional team-building skills and
the self-direction
Skills of a Collaborative Person
Developing trust: When the only forms of communication are emails, net
meetings, and conference calls, you need to know how to develop trust
without face-to-face interaction.
Leading with Influence: Teamwork goes with leadership. Learn how the
ability to influence those around you can be your greatest leadership
asset.
Working fluidly across boundaries: Learning people’s methods, cultural
references, and work habits are necessary to collaborate for an effective
end.
Demonstrating global awareness: Your ability to understand what is
going on in the world is essential in becoming an active and informed
teammate and leader.
COMMUNICATION
The foundation on which companies and careers
are built.
Lasting success.
Requires bringing together different points of view
and relaying that information without losing clarity or
focus.
Skills needed:
Self-awareness and listening techniques: Communication is a two-way-street.
Effective listening will improve your job-effectiveness and work relationships.
Presentation skills: The ability to speak well in a public forum is what separates
average managers from excellent leaders.
Business writing: Organized, logical and persuasive writing will allow you to
break through the clutter to get your message heard.
Intervention and conflict management: Express your ideas in an honest and
direct manner to take control of any conflict or situation without alienating
others.
Assertive communication: Asserting your authority without being heavy-
handed is a delicate issue but necessary in earning the respect of those
around you.

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