Professional Documents
Culture Documents
1996-1997
ISO 14000
EMAS
BS 7750
1990 EMS Standards
1980 Environmental
Coordination
1975 Improving Processes
Management Environmental
Review Policy
Documentation
and Control of
Competence Documents
Resources, Training and
Roles,
Awareness
Responsibility
and Authority Operational Controls
Communication
Emergency
Preparedness and
Response
WHY ISO 14000?
24
Source: Johnson & Johnson
Corporate Responsibility
CAPITAL
MARKETS LAW
SUPPLIERS
OWNERS MANAGERS
FIRM
BOARD OF EMPLOYEES
DIRECTORS
CONSUMERS
PRODUCT LABOR
MARKETS MARKETS
Corporate Social Responsibility (CSR)
nt
In
e
div
nm
o
id
v ir
ua
E n
ls
Wider Human
Community
CSR
Rights
cs
hi
St
Et
ak
ss
eh
ine
ol
de
s
Bu
rs
1960’s Social Contract no Longer
Delivers
Public Sector Set laws Supply social
services redistribute
wealth
Pay taxes , obey
laws
Employ people Social Welfare
with benefits Public Policy
philanthropy
NGO’s
Civil Society
Private Sector
Be a partner in
social service
delivery
Be accountable
CR aspects
Corporate Performance
Strategy Integration Management and Impact
31
Carroll’s model:CSR
Corporate Citizenship Concepts
Corporate Social… Emphasizes…
33
Business Criticism/
Social Responsibility Cycle
Factors
Factorsin
inthe
theSocietal
SocietalEnvironment
Environment
(have led to)
Criticism
Criticismof
ofBusiness
Business
AAMore
MoreSatisfied
SatisfiedSociety
Society
Fewer
FewerFactors
FactorsLeading
Leadingto
to Increased
IncreasedExpectations
Expectations
Business
BusinessCriticism
Criticism Leading
LeadingtotoMore
MoreCriticism
Criticism34
Arguments Against CR
Restricts the classic Limits the ability to compete
economic goal of profit in a global marketplace
maximization
35
Arguments For CR
Addresses social issues
brought on by business, and Addresses issues by using
allows business to be part of
business resources and
the solution
expertise
38
Resources limit companies’ efforts to
become better corporate citizenship
What are the barriers to corporate citizenship?
100%
90%
80%
70%
60%
50%
54% Lack of
40% resources Top management Not sure what being
does not a “good corporate
30% 10% support it citizen” means
20% 16% Not of real
Middle interest to 10%
management employees No significant
10% does not benefit to the
8% 13%
support it business
0%
Resources Management/ Business Case
Employees
Benefits of Corporate Citizenship
Improved employee relations
40
Stages of Corporate Citizenship
41
Social and Financial
Performance Relationship
Perspective 1: CSP Drives the Relationship
Good Corporate
Good Corporate Good Corporate
Financial
Social Performance Reputation
Performance
Figure 2-13 42
“Multiple Bottom Line” Perspective
Owner
Owner Stakeholders’
Stakeholders’
“Bottom
“Bottom Line”
Line”
Consumer
Consumer Stakeholders’
Stakeholders’
“Bottom
“Bottom Line”
Line”
Corporate
Corporate Employee
Employee Stakeholders’
Stakeholders’
Social
Social “Bottom
“Bottom Line”
Line”
Performance
Performance
Community
Community Stakeholders’
Stakeholders’
“Bottom
“Bottom Line”
Line”
Other
Other Stakeholders’
Stakeholders’
“Bottom
“Bottom Line”
Line”
Figure 2-14
43
Discuss Learning Outcomes
44