Workflow adjustments and routine monitoring could minimize risk of
cancellation and improve customer goodwill
Subspecialist-Hospital-Halodoc Desynchronization
Workflow Adjustments
• Further synchronization initiatives
from Halodoc
Requiring the subspecialist
themselves to confirm and clear
their tentative schedule
• Implement a different method of
booking for subspecialists
Instead of a fixed schedule,
require subspecialists to update
their own schedule routinely;
making it more accurate to their
tentative schedule
Lack of Subspecialty Navigation Halodoc-Native Educational Bundle Programme Teleconsultation Legal Limitations
How
How can
can Halodoc
Halodoc tackle
tackle this
this issue?
issue? Output
Output
Examples of metrics to track
Big data can be utilized to track and
monitor key metrics such as the ones
listed below. Results could assist in
strategy formulation.
Yearly trend of cancellations
Routine Initiatives before and after implementation Benefits to synchronization
of synchronization initiatives
• Use big data to monitor • Minimize risk of patients wasting
doctors with an weeks because of cancellation
abnormally high The number of patients who
• Preventing loss of good will from
cancellation rate attribute their dissatisfaction to
patients who got their
Doctors with consistently
appointment cancellations appointment cancelled even
high cancellation rate may though it was approved weeks
be reminded by Halodoc to prior
update their schedules Blah blah blah
better