VA hotel guest·s room preferences are defined

by his/her choice of:

Room Type
Room Configuration
Room Designation

V How might guest room preferences evolve in

the future?

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V Roomtypes are based on the intended number of
occupants. The four basic types are:
Single Occupancy
Double Occupancy
Triple Occupancy
Quad Occupancy
V Guest
room rates typically change with the greater
number of occupants.

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V Room configurations characterize the
physical makeup of the guest room.
V The standard configuration is the room
configuration that makes up the majority of
the sleeping rooms at a particular hotel.
V This is also referred to as Run of House (ROH)
rooms.

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V The enhanced configuration is understood to
include more amenities and/or services than the
standard configuration.
V The suite configuration involves a larger room (in
terms of square footage) than the standard
configuration.
V The disabled access configuration represents guest
rooms equipped to meet the guidelines of the ADA.

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V Room configurations remain constant among all

hotel target markets.
V The standard configuration is the category of guest
room that is the most prevalent at a Ê
 hotel.
V ënhanced and suite configurations for these target
markets are based on the most prevalent (ROH)
room makeup.

{

V The room designation identifies whether it is
a smoking or nonsmoking room.
V Hotels may distinguish room designations by
grouping them on separate floors.
V How does the recent tobacco legislation
limiting smoking areas affect how hotels
designate their rooms?

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Guest Room  
Preferences u
 
 


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V Hotels assign room numbers by floor. ëach floor
designates the first portion of the room numbers,
while the rest of the room numbers are
sequentially assigned on that floor.
V The assignment of the first floor room numbers is
relative to the location of the front desk and lobby.
V What numbers are routinely omitted in North
America? Asia?

{

 d  

 

  
     

st Floor Guest Room Corridor

        

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V The hotel industry assigns a status to every
guest room to discern what guest rooms are
available for sale.
V Room status reconciliation ensures that
rooms are properly designated by their
current status and assigned a new status as it
changes.

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V Room status categories are grouped by the guest
room·s state of occupancy, state of cleanliness, and
state of exception.
V These states are:
Occupied
Vacant [ 2

Dirty
[ 

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V State of Occupancy
Occupied²Applies to a room that has been assigned to a
guest „
the guest has checked in.
Vacant²The guest has checked out of the room.
Ready²Room is available for new occupancy.

{

VA room status code combines both occupancy and
cleanliness information
Vacant/Ready
Vacant/Clean
Vacant/Dirty
Occupied/Dirty
Occupied/Clean

{

6

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V The universal items in North American Hotels are:

Bed
Phone
Bathroom
Television
V What are some other items that might be included
in a hotel·s standard configuration?

{

V rey control systems are used to ensure guest
safety by changing the access to a guest room
between guests.
V They include:
Metal reys
rey Cards
Computer Controlled Systems
V Whatare the strengths and weaknesses of each
system?

{

V Hotels and their respective guest rooms
come in all shapes and sizes. Many hotel
home pages offer "virtual tours" of their
guest rooms.
V Using the Internet URLs provided, select a
few hotels and compare and contrast the
differences in guest room make up and
design.
V How can these Internet marketing tools be
better utilized?
{