ƒ ƒ ƒ

hotel guest·s room preferences are defined by his/her choice of:
Room Type Room Configuration Room Designation

€ How

might guest room preferences evolve in the future?

Figure 4-2

€ Room
ƒ ƒ ƒ ƒ

types are based on the intended number of occupants. The four basic types are:
Single Occupancy Double Occupancy Triple Occupancy Quad Occupancy

€ Guest

room rates typically change with the greater number of occupants.

Figure 4-3

€ Room

configurations characterize the physical makeup of the guest room. € The standard configuration is the room configuration that makes up the majority of the sleeping rooms at a particular hotel. € This is also referred to as Run of House (ROH) rooms.

Figure 4-4

€ The

enhanced configuration is understood to include more amenities and/or services than the standard configuration. € The suite configuration involves a larger room (in terms of square footage) than the standard configuration. € The disabled access configuration represents guest rooms equipped to meet the guidelines of the ADA.

Figure 4-5

€ Room

configurations remain constant among all hotel target markets. € The standard configuration is the category of guest room that is the most prevalent at a specific hotel. € Enhanced and suite configurations for these target markets are based on the most prevalent (ROH) room makeup.

Figure 4-6

€ The

room designation identifies whether it is a smoking or nonsmoking room. € Hotels may distinguish room designations by grouping them on separate floors. € How does the recent tobacco legislation limiting smoking areas affect how hotels designate their rooms?

Figure 4-7

Guest Room Preferences

Room Type

Single Double Triple Quad

Room Configuration
Standard Enhanced Suite Disabled Access Smoking NonSmoking

Room Designation


Guest Room Preferences

Figure 4-8

€ Hotels

assign room numbers by floor. Each floor designates the first portion of the room numbers, while the rest of the room numbers are sequentially assigned on that floor. € The assignment of the first floor room numbers is relative to the location of the front desk and lobby. € What numbers are routinely omitted in North America? Asia?

Figure 4-9

Sequential Room Numbering
Room Numbering






1st Floor Guest Room Corridor






Figure 4-10

€ The

hotel industry assigns a status to every guest room to discern what guest rooms are available for sale. € Room status reconciliation ensures that rooms are properly designated by their current status and assigned a new status as it changes.

Figure 4-11

€ Room

status categories are grouped by the guest room·s state of occupancy, state of cleanliness, and state of exception. € These states are:
ƒ ƒ ƒ

Occupied Vacant Dirty

Clean Ready Out of Order

Figure 4-12

€ State
ƒ ƒ ƒ

of Occupancy

Occupied²Applies to a room that has been assigned to a guest and the guest has checked in. Vacant²The guest has checked out of the room. Ready²Room is available for new occupancy.

Figure 4-13

ƒ ƒ ƒ ƒ ƒ

room status code combines both occupancy and cleanliness information
Vacant/Ready Vacant/Clean Vacant/Dirty Occupied/Dirty Occupied/Clean

Figure 4-14

Room Status Cycle Vacant/Ready (V/R)

Occupied/Clean (O/C)

Occupied/Dirty (O/D)

Vacant/Dirty (V/D)

Vacant/Clean (V/C)

Figure 4-15

€ The
ƒ ƒ ƒ ƒ

universal items in North American Hotels are:

Bed Phone Bathroom Television

€ What

are some other items that might be included in a hotel·s standard configuration?

Figure 4-16

control systems are used to ensure guest safety by changing the access to a guest room between guests. € They include:
€ Key

Metal Keys ƒ Key Cards ƒ Computer Controlled Systems

€ What

are the strengths and weaknesses of each system?
Figure 4-17

€ Hotels

and their respective guest rooms come in all shapes and sizes. Many hotel home pages offer "virtual tours" of their guest rooms. € Using the Internet URLs provided, select a few hotels and compare and contrast the differences in guest room make up and design. € How can these Internet marketing tools be better utilized?
Figure 4-18

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