Chapter 8

Quality Teamwork

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 Outline
Explain the importance of teams in a quality
environment
Identify the different types of teams
Explain some of the factors associated with the
successful use of teams
Give examples of effective teams in action
Relate the use of quality-focused teams to
organizational behavior theories

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 Teams
Team - a small number of people with
complementary skills who are committed to
a common purpose, set of performance
goals, and approach for which they hold
themselves mutually accountable

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 Types of Teams
Leadership teams
Problem solving teams (departmental or cross-
functional)
Natural work teams
Self managed teams
Virtual teams
Project teams

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 Leadership Teams
Steering committees
Quality councils
Executive leadership teams

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 Problem-Solving Teams
Corrective action teams
Quality circles
Typically composed of workers at lower
levels of the organization

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 Natural Work Teams
Organized to perform a complete unit of
work
Extensive cross-training and sharing of
responsibilities

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 Self-Managed Teams
Also known as self-directed teams or
autonomous work groups
Have broad responsibilities, including the
responsibility to manage themselves
Generally more productive than
conventional teams

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 Virtual Teams
Groups of people who work closely
together despite being geographically
separated
Use technology to share information
Importance because of globalization,
knowledge work, and need for diverse
skills

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 Six Sigma Project Teams
Champions – senior managers who promote Six Sigma
Master Black Belts – highly trained experts
responsible for strategy, training, mentoring,
deployment, and results.
Black Belts – Experts who perform technical analyses
Green Belts – functional employees trained in
introductory Six Sigma tools
Team Members – Employees who support specific
projects
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 Cross-Functional Teamwork
Common in leadership teams, virtual
teams, and project teams
Useful for process improvement and for
implementing large-scale organizational
changes

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 Team Effectiveness Criteria
Teams must achieve their goals
Teams should make progress quickly
Teams must maintain or increase their
strength as units
Teams must preserve or strengthen their
relationships with the rest of the
organization

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 Ingredients for Successful
Teams (1 of 2 )
Clarity in team goals
Improvement plan
Clearly defined roles
Clear communication
Beneficial team behaviors

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 Ingredients for Successful Teams (2 of 2)
Well-defined decision procedures
Balanced participation
Established ground rules
Awareness of group process
Use of scientific approach

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 Reasons for Team Participation
Have a say in decisions that affect work
Enhance promotion or job opportunities
Learn more information
Enhance feeling of accomplishment
Address personal agendas
Want to genuinely help the organization
Enjoy recognition and rewards associated with
team activity
Be in a comfortable social environment
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 Team Processes
Problem Selection
Problem Diagnosis
Work Allocation
Communication
Coordination
Organizational Support

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 Boeing A&T Team Development Process

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 Teams and Organizational
Behavior Theories
Sociotechnical systems approach
Organizational development (OD)
Homogeneous and heterogeneous groups
Cultural values and support/resistance
Diversity

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