CHAPTER 2 Execute Reservation Actitivies

2.
EXECUTE RESERVATION
ACTIVITIES
COMPUTER RESERVATION SYSTEM
 Computer Reservations System (CRS) is a
computerized system used to store and retrieve
information and conduct transactions related to
air travel. Originally designed and operated by
airlines, CRS were later extended for the use of
travel agents.
 A system for electronically collecting and

displaying information about commercial flights
and passenger reservations on them. (Airline
terminology)
GLOBAL DISTRIBUTION SYSTEM
 Global Distribution Systems (GDS) is the
major Computer Reservations System (CRS)
that book and sell tickets for multiple
airlines. Airlines divest (opposite of invest)
most of their direct holding to dedicated GDS
companies, who make their system accessible
to consumer through Internet gateways. GDS
allow users to book hotel, rental cars, airlines
tickets as well as cruise line.
2.1 RESERVATION BOOKING SYSTEM
WHAT SYSTEM DOES AS A WHOLE?
 Flight reservation and ticketing system used
by different types of user based on their

access level of participation to use the system
◦ Client
◦ Authorized flight reservation personnel
- Ticketing office agent
- Call center agent
CONT….
 Baggage management that includes
◦ Baggage ticketing and marking
◦ Baggage tracking
 Flight seat inventory management

 Message delivery management: through e-
mail and messages

 Material order inventory management
Transaction covered, Queries, Reports
and Special Technology
Transactions
 Booking of flight reservation
 Rebooking of flight reservation in terms of:
- Moving of flight reservation date. (rebooking)

- Changing of Flight route (Rerouting,
rebooking)
 Changing of passenger name
 Excess of baggage ticketing
 Applying of charges and surcharges
 Issuance and reissuance of ticket
 Collecting and computing of sales
CONT…
Queries
 The system provides a querying that will be
able to search form in a module to find a

specific record such as by:
- Booking reference
- flight ticket reference
- access baggage reference
- flight seat inventory reference
- Pointing system account ID
CONT…
Reports
 Sales report
 Excess baggage ticketing
 Flights ticket
 Itinerary report
CONT…
Special Technology
 Use of the E-mail and SMS messaging for the
passenger delivery of flight updates and

information
 Use of bar coding technology to mark
baggage
 Use of ticketless flight travel service
CONT…
Abacus
 As the tourism industry becomes more sophisticated and challenging, it needs
travel consultants who are technically proficient, highly customer oriented and
experts in their field. Therefore attaining knowledge and practical skills in this
environment has become an absolute necessity. Abacus Malaysia provides a
complete range of Global Distribution System (GDS) Training from the most basic
of making reservations on air, land and sea transportation to the most advanced
concepts in travel agency management tools. The objective is to, of course, help
the travel industry improve its' quality and range of services by increasing the
level of competency and knowledge of those who work for it. Abacus Malaysia as
the GDS distributor for Abacus is able to provide GDS training to Travel
Agencies, Training Institutions and Colleges.
For the general public, Abacus Malaysia offers Computerized Abacus

Reservation, Ticketing Course and Basic Fares & Ticketing. This course has
become a benchmark for the travel industry. It guarantees a high standard of
training and has gained worldwide recognition and acceptance as a quality
product. It is the key for anyone wishing to upgrade his/her professional
competency or start a career in the travel industry
UNDERSTAND ELECTRONIC TICKETING
AND ABACUS TICKETING
2.1 ELECTRONIC TICKETING
 Electronic ticketing stores passenger travel
data electronically, making paper tickets

unnecessary.
 Allows computerized storage passengers flight
coupons by an airline and instead of printing

flight coupons.
 The information is sent to airline and stored in
a database until the passenger check in for his

flight.
nzakiah.abdullah/2016 12
PREVIOUS AND CURRENT PRACTICES
PREVIOUS CURRENT
Tiket akan dicetak oleh Tiket dicetak sendiri oleh

agensi/syarikat penumpang
penerbangan
Banyak menggunakan Paperless
kertas
Daftar masuk di kaunter Daftar masuk
menggunakan kiosk /
telefon bimbit
Sebarang perubahan tiket Sebarang perubahan tiket
hanya boleh dilakukan boleh dibuat sendiri oleh
 Benefits of electronic ticket :
 Reduces agent time and production cost
(delivery, mail) for airline.
 Minimize instance of lost tickets and the fee
associated with replacing those tickets.

 Enables exchange to be processed faster and
more efficiently.
 Give agency customers more flexibility to make
last minutes changes to their travel itinerary

within paperless ticket environment.
 Gives agencies the Unused Electronic Ticketing
Report – allowing you to better manage your

customer’s travel money and identify unused
ticket for refund or exchange to add even more
value to your services and to better justify the
collection of services fees. (memberi report
tentang tiket yang tidak diguna dan diserahkan
kembali kepada pelanggan untuk tujuan
memberi servis baik kepada pelanggan)
 Reduces agency need to purchase and secure
extra ticket stock. (Mengurangkan keperluan

agensi untuk membeli stok tiket)`
 Reduce coupon storage capacity need.
 Reduces agent time and production cost
(delivery, mail) for airline.
 Minimize instance of lost tickets and the fee
associated with replacing those tickets.

 Enables exchange to be processed faster and
more efficiently.
 Give agency customers more flexibility to make
last minutes changes to their travel itinerary

within paperless ticket environment.
COSTS
PREVIOUS CURRRENT
Kos pengeluaran yang Kos pengeluaran
tinggi. berkurangan.
Penumpang perlu Penumpang tidak perlu
menunggu lama untuk menunggu lama untuk
membeli tiket dan check membeli tiket (beli secara
in online) dan check in
(mobile, web check in)
2.2 RESERVATION CONFIRMATION
TECHNIQUE
 Displays city pair availability for carriers for up to

331 days in the future (sistem mempamerkan
kekosongan untuk company airlines sehingga 331
hari dari hari melihat sistem tersebut)
 To display GENERAL (INITIAL) city pair availability
124OCTKULSYD
◦ Entry :
IDENTIFIE DATE OF CITY

R DEPARTURE PAIR
 Response of CPA
2 3 4 1 16
5 6 17
1 8
8
15
9 14
10 11 12 13
 Exercise 3.1: Fill up in the blanks with appropriate item’s name
1 10
2 11
3 12
4 13
5 14
6 15
7 16
8 17
9 18
 Understand the response (interpret)
Departure / Arrival city Class of services/number of seat available
Aircraft type Airline number
Origin city Day of the week
Communication link codes (DC-Direct Connect Sell,

DCA-Direct Connect Availability, E-Electronic) Arrival on next day
Destination city Date availability request
Arrival time Number of stop (0-non stop flight
Meal served (blank-no meal is served,

Line number DU*/SPM)
Airline name Time difference between origin/destination
Departure time Time zone (GMT/Zulu Time)

 Understand the response (interpret)
1 Date availability request 10 Class of services/number of seat available
2 Day of the week 11 Departure / Arrival city
3 Origin city 12 Arrival on next day
4 Time zone (GMT/Zulu Time) 13 Aircraft type

Communication link codes (DC-Direct Connect Sell,
5 Destination city 14 DCA-Direct Connect Availability, E-Electronic)
6 Time difference between origin/destination 15 Number of stop (0-non stop flight
Meal served (blank-no meal is served,

7 Line number 16 DU*/SPM)
8 Airline name 17 Arrival time
9 Airline number 18 Departure time

TOPIC 2
UNDERSTAND ELECTRONIC TICKETING
AND ABACUS TICKETING
2.2 TYPES OF ABACUS TICKETING
 SITA Airfare System
 SITA (Societe International Telecommunication
Aeronautique) can quickly manage large

volumes of pricing requests.
 Using automated rules processing, it
accurately and quickly prices net fares, market
fares and private fares to ensure that the
correct fare is applied to each journey from a
simple one-way to a multi-segment trip.
PASSENGER NAME RECORD (PNR)
PNR
 PNR is an automated record of a passenger’s

flights, auxiliary services and any travel related
information.
 To create a PNR there are 5 mandatory fields
needed, in addition to mandatory fields there are
2 optional fields
 Once a PNR has been created it would remain in
the system for 24hours after the last flight arrival
PNR
 Mandatory fields Identifier Redisplay
◦ Phone 9 *P9
◦ Received 6 *P6
◦ Itinerary 0 *I
◦ Name - *N
◦ Ticketing 7 *P7
 Optional fields Identifier Redisplay

◦ General facts 3 *P3
 OSI 3 *P3O
 SSR 3 *P3S
◦ Remarks 5 *P5
◦ PRS 4 *B
For more information: F*FOX/PNR/CREATION

ACTIVITY 1
 List down the mandatory fields and it identifiers
I. _____________________________________________
II. _____________________________________________
III. _____________________________________________
IV. _____________________________________________
V. _____________________________________________
 List down the optional fields, sub-fields and it

identifier
I. _____________________________________________
II. _____________________________________________
III. _____________________________________________
 PNR Pricing
 Passenger Name Record (PNR)
 Known as itinerary pricing.
 Allow you to price an itinerary stored in a
passenger name record.

PRICING DESCRIPTION RESULT
IDENTIFIER
WP Price the Lowest fare returned for

lowest fare each passanger type
WPA Price for ALL All applicable fares, up
applicable to max of 12 lowest
fares combination fare per 28
nzakiah.abdullah/2016
 Ticket Printer Management
 You need to designate ticket printer.
 Entry ; W*MY
 Response ; OK-0008
 Designate the hardcopy printer ; in order to
produce a passenger a receipt for an

electronic ticket/invoice, you must designate
your hardcopy printer for dual print function.
 Entry ; PTR/LNIATA – designate hardcopy
printer.
 Entry ; DSIVLIATA – designate same printer for
invoice/itinerary functionality.
 Mode of Payment
 Ticketing entry must include the form of
payment. This entry will reflect whether the

payment is cash, credit or both.
 Entry ; ¥F<form of payment>
 Entry Cash/Cheques Transaction ; ¥FINVAGT
 Entry Credit Transaction – Government Warrant
with debtor’s code and object code

¥FGGRGOM1234567-8901234-0101
 Currency Conversion
 Currency conversion
 Entry ; DC*CUR - Display list of countries,
codes and rate of exchange against the local

currency.
 Entry ; DC*MYR – To obtain BSR by 3 letter
currency code.
 Ticket Fare Record
 Ticket fare record will be automatically stored
in the PNR once travel consultan accepted the

pricing.
 Entry ; *PQ
 System will auto end the transaction and

redisplay the PNR. Ticket record field will
change to “AUTOPRICED”.
 Entry ; *PQS – to display the fare record index.
 To display specific ticket fare record

 Entry ; *PQ1
 Deletion of Ticket Fare Record
 Ticket fare record can be deleted any time after
it has been stored. Travel consultant will have

to re-enter for the second for the deletion.
This will ensure that travel consultant will not
cancel the wrong ticket fare record.
 Entry ; PQD – To delete all fare records
 Entry ; PQD1 – To delete a specific fare record
 Ticketing Data
 Some data is MANDATORY in ticketing entry,
while others are optional depending on the type

of ticket being issued.
 All ticketing entries must be begin with “W¥”
 Entry ; W¥<Validation Code> <Airline Code>
 Example Entry ; W¥AMH
 This ticketing entry must include the 2 letter
airline code of the airline on which ticket is

validated. This is controlled by Travel Journal
Record (TJR), which permits travel agent to
validate tickets only on the carriers who have
appointed the travel agent.
 Auto Void of Ticket
 E-ticketing voiding will be based on current BSP
reporting period. Payment by credit card must

be void on the same day of ticket issuance.
 Once an e-ticket has been reissued, it cannot
be voided. Voiding of a fresh ticket is only

possible if all flight coupon is “OPEN”
 Entry ; WV2 – Voiding from ticketing field of a
PNR
 Entry ; WETRV – Voiding from displayed ETR
2.3 Booking Reference, Pricing and
Quotation
 PNR?
PNR
 PNR is an automated record of a passenger’s

flights, auxiliary services and any travel related
information.
 To create a PNR there are 5 mandatory fields
needed, in addition to mandatory fields there are
2 optional fields
 Once a PNR has been created it would remain in
the system for 24hours after the last flight arrival
PNR
 Mandatory fields Identifier Redisplay
◦ Phone 9 *P9
◦ Received 6 *P6
◦ Itinerary 0 *I
◦ Name - *N
◦ Ticketing 7 *P7
 Optional fields Identifier Redisplay

◦ General facts 3 *P3
 OSI 3 *P3O
 SSR 3 *P3S
◦ Remarks 5 *P5
◦ PRS 4 *B
For more information: F*FOX/PNR/CREATION

Itinerary Field (0)
 The function for identifier creation is ‘0’
 There are 2 methods to sell an itinerary
segment:-
◦ Sell from city pair availability (CPA) display
◦ Sell by manual segment entry
 Short entry from direct availability will only can be

used up to 2 minutes, after that you will get
“AVAIL EXPIRED” response if you sell/buy the seat
from the availability
Itinerary Field (0)
 Eg: to sell 2 First class seats from CPA display line
number 8
 Entry:
02F8
IDENTIFER
CLASS
LINE NO.
NO. OF SEAT FROM CPA
REQUIRED DISPLAY
Itinerary Field (0)
 Eg: to sell 1 seat on economy class from CPA line
3 connecting line 4
 Entry:
01Y3* CONNECTING
IDENTIFER LINE
NO. OF CLASS
SEAT OF LINE NO.
SERVICE FROM CPA
DISPLAY
Itinerary Field (0)
 Eg: to sell 1 seat on economy class from CPA line
3 and 1 seat on first class CPA line 4
 Entry: LINE NO.
01Y3F4 FROM CPA
DISPLAY
IDENTIFER
CLASS OF
NO. OF SERVICE
CLASS
SEAT OF LINE NO.
SERVICE FROM CPA
DISPLAY
Itinerary Field (0)
 Eg: to waitlist 2 seats on economy class line 5 of
CPA display
 Entry:
02F5LL ACTION
IDENTIFER CODE FOR
WAITLIST
NO. OF CLASS
SEAT OF LINE NO.
SERVICE FROM CPA
DISPLAY
LL-TO WAITIST SOLD OUT/NOT AVAILABLE SEAT

Itinerary Field (0)
 Eg: to sell using manual segment entry
 Entry:
0 MH002 Y 24OCT KULLHR NN2

IDENTIFER NO OF SEAT
REQUIRED
FLIGHT NO
DATE OF ACTION
DEPARTURE CODE
CLASS
OF ORIGIN AND
SERVICE DESTINATION
Itinerary Field (0)
 Eg: to waitlist by manual segment entry
 Entry:
0 SQ860 C 21MAY SINHKG LL2

REQUIRED
FLIGHT NO
DATE OF ACTION
DEPARTURE CODE
CLASS
OF ORIGIN AND
SERVICE DESTINATION
Itinerary Field (0)
 Eg: to create open segment
 Entry:
0 SQ OPEN Y 01APR SINKUL DS4

REQUIRED
OPEN
SEGMENT DATE OF ACTION
DEPARTURE CODE
CLASS
OF ORIGIN AND
SERVICE DESTINATION
Itinerary Field (0)
 System will automatically arrange the PNR
itinerary whenever a new segment is added to
a new or retrieved PNR
 Itinerary cancellation and modification
◦ To cancel entire itinerary (air/car/hotel
segments)
 Entry XI or transmit XITN key
◦ To cancel specific segment
 Entry X3
◦ To cancel non-consecutive multiple segments
 Entry X1/3/5
◦ To cancel consecutive multiple segments
 Entry X1-3
EXERCISE 4.1
 Write down the appropriate entry for the
following actions;
a) To sell 1 first class seats on CPA display line
number 7 01F7
b) To waitlist 2 economy class seats on CPA display
line number 3 02Y3LL
c) To cancel the whole itinerary XI
d) to cancel itinerary segment no.3 X3
e) To cancel itinerary segment no. 2 and 5 X2/5
f) To cancel itinerary segment no 1, 3 and 5 in single
entry X1/3/5
g) To cancel itinerary segment no 2 till 5 X2-5
h) To insert ARNK after segment 2 /1A
i) To insert segment 4 after segment 2 /2/4
Name Field (-)
 The maximum character for a single name is 29
and 55 for multiple names in a single name field
including the slash (/)
 Cancel name only allow before end transaction
 Name field is divided into 3 components
- SURNAME / FIRST NAME TITLE
 Child and infant name must be entered together
with passenger information
Name Field (-)
To enter SINGLE name item;
NAME ENTRY
1. EN AZLAN BIN AHMAD -AZLAN/AHMAD MR
2. MS CHAN KOK LING -CHAN/KOKLING MS

3. MR KRISHNAN S/O RAJKUMAR -RAJKUMAR/KRISHNAN MR
4. MDM COLIN ANNE -COLIN/ANNE MDM
5. DR HARIS B. AHMAD -HARIS/AHMAD DR
6. TAN SRI LEE LAM TYE -LEE/LAM TYE TAN SRI

7. TENGKU NORA NADIA BT. -TG NORA NADIA/TG ZAIN MISS
TENGKU ZAIN
Name Field (-)
 To enter MULTIPLE name item;
1. SIMON SMITH & MRS CECILIA SMITH

-2SMITH/SIMON MR/CECILIA MRS
2. DATO LEE MIN HOI, MISS LEE HOI SUM, MR LEE LENG
CHAI
-3LEE/MIN HOI DATO/HOI SUM MS/LENG CHAI MR
Name Field (-)
 To enter CHILD name item;
◦ A child passenger type is optional
◦ No system edit will occur on a child’s name upon initial
name creation
◦ It will be the responsibility of travel agent to ensure the
date is entered
◦ Child’s age is defined by the letter ‘C’ followed by the
age of the child from 02-11 years
◦ MISS – Girl
◦ MSTR - Boy
Name Field (-)
 To enter CHILD name item;
◦ SOFEA ISSABELLA BT SHIKH MUZAFFAR who is 6 years old
-SOFEA ISSABELLA/SHIKH MUZ MISS*C06
◦ CHOW KAI SENG who is 11 years old
-CHOW/KAISENG MSTR*C11
◦ Child with same surname
◦ Eg: LIM YONG YIK who is 7 years old and LIM FEI YONG
who is 10 years old
-2LIM/YONGYIK
◦ Child MSTR/FEIYONG
with same surname as adult MSTR*C07/C10
◦ Eg: MARTIN LOIS and MARTIN CAROLINE who is 3 years old
-2MARTIN/LOIS MR/CAROLINE MISS*ADT/C03

Name Field (-)
 To enter INFANT name item;
◦ When an infant’s name is input using the –I/ format, a system edit
will be displayed advising the subscriber to input the infant’s age
data in the name field
◦ Infant’s age is defined by the letter ‘I’ followed by the age of the
infant from 01-23 months
◦ At input, if subscriber does not enter the infant’s age when using
the –I/ name field, the error response, INFANT AGE DAT REQUIRED
USE*I10-*I23 will be displayed
◦ MISS (Girl)
◦ MSTR (Boy)
Name Field (-)
 To enter INFANT name item;
◦ MARYAM ALWI who is 10 months
-I/MARYAM/ALWI MISS*I10
◦ A secondary entry as SSR need to input if the following
response is given upon ER
INFANT DETAILS REQUIRED IN SSR – ENTER 10INFT/………
◦ Entry to input
10INFT<segment no>/<surname>/<given
name>/ <age><associated name field in PNR>
◦ Example
10INFT1/MARYAM/ALWI MISS/10-2.1
*CHILD AND INFANT NAME MUST BE ENTERED TOGETHER

WITH PASSENGER INFORMATION
Name Field (-)
 NAME DELETION AND MODIFICATION
◦ To CHANGE a single name;

◦ Eg: 1.LORD/JAMES MR to LORD/JACK MR (before ET)
-ILORD/JACK MR
Name Field (-)
◦ To MODIFY name form PNR with multiple names (before
ET)
◦ Eg: 1.2KINGS/JOSEPHMR/JOEYMSTR*ADT/C04
2.1/KINGS/ADAMMSTR*I23
a) To MODIFY name item1 part 1 (before ET)

◦ Entry:
-1.1JOSEPHMR
b) To MODIFY child’s or infant’s age (can be done
before or after ET)
◦ Entry: -1.2*C06 -2.1I20
Name Field (-)
a) To DELETE name item1 part 2 (before ET)

◦ Entry: -2
b) To DELETE names (before ET)

◦ Entry: -5,3,2
* INFANT NAME SHOULD NOT BE ENTERED AS

THE FIRST NAME FIELD IN A PNR
EXERCISE 4.2
following actions;
a) Ms. Aina Ahmad
AINA/AHMAD MS
b) Nur Iman Bin Hamzah (Children 06 years)
-NUR IMAN/HAMZAH MSTR*C06
c) Datok Khalid Bin Mohd Jiwa
-KHALID/MOHD JIWA DATO
d) Marlia Musa, Nadia Musa and Najwa Musa (Infant 22
months)
-2 MUSA/MARLIA MS/NADIA MS/NAJWA MISS/ADT*I22
Phone Field (9)
 The function identifier for phone is ‘9’. The agency phone
contact must always be indicated as the first phone field.
The maximum number of characters permitted per phone
field is 40
 2 types (Agent & passenger’s)
a) To input TRAVEL AGENCY contact
◦ Entry: 903-9996666/AB TRAVEL/ANA-A
b) To input HOUSE contact

◦ Entry: 909-9897965/MIA-H
c) To input OFFICE contact with extension

◦ Entry: 909-6677888X22/ZAIN-B
A-Agency B-Business H-Home X-Extension

F – Fax C – Cell Mobile
Phone Field (9)
a) To input OTHER phone contact

 Entry:
9082-223344/CROWN PRINCE HTL RM1234/MR SUNNY
Note: all phone contacts enroute including area

code/location is highly recommended to be included.
Phone Field (9)
PHONE MODIFICATION
 To CHANGE phone field item number 2
◦ Entry: 9204-2227777/MAY-H
 To DELETE phone field item number 3

◦ Entry: 93
 To INSERT agency phone as first item

◦ Entry: 90/09-6789543/SM TRAVEL/DLYN-A
EXERCISE 4.3
 Write down the appropriate entry to input the following
phone fields;
a. Agent office no. 03-
96385214 (agents’ 903-96385214/AA TRAVEL/NOR-A
name: AA travel/Nor)
b. 016-3625147 9016-3625147/SAZALI-C
(Passenger name: Sazali)
c. Office No. 03-89562314
extn 111 (Passenger 903-89562312X111/LILY-B
name: Lily)
d. To change phone field

item no 4 from business
9403-56874125/ARIEL-H
to home (03-56874125),
Ariel
e. To delete phone field 93
item no.3
Ticketing Field (7)
 The function identifier is ‘7”
 The entry 7TAW allows system to automatically place
the PNR in the ticketing queue (queue 9) on the
specific date for ticketing action
 The date must be before the departure date and
after the day of booking have been created.
 To input TICKETIG TIME LIMIT for ticketing on
10OCT
 Entry: 7TAW10OCT/
 0n the 10 Oct, system will automatically place PNR in

Q9 for agent action
Ticketing Field (7)
 MODIFICATION
 To CHANGE a ticketing time limit

 Entry: 7TAW11OCT/
 There are no deletion of TAW, the new TAW will overwrite

the existing.
Note: Although system permits change of time limit, most

Airlines do not allow changes without reference to them,
especially during peak periods. Changes without
reference to Airlines may result in auto-cancellation of
your PNR in the Airline system
Received From Field (6)
 The function identifier is ‘6’
 This field is used to record who initiated the
reservations or changes to an existing reservation
 To input RECEIVED FROM information

 Entry: 6MS ROZI/AHMAD
IDENTIFIER CALLER’S NAME AGENCY’S STAFF
 No specific entry is required for modification of this

field. The new entry would override the existing entry
prior to end transaction
 Should be enter after any changes.
EXERCISE 4.4
following actions;
a) To check flight availability on 15 September from
Kuala Lumpur to Penang direct access Malaysia
Airline
115SEPKULPENMH
b) To book 4 seats on Economy class for line no.15
04Y15
c) To input adult name Dr Johan Ahmad
-JOHAN/AHMAD DR
d) TO input child name who is 11 yrs old (Daniel Aziz)
-DANIEL/AZIZ MSTR*C11
EXERCISE 4.5
following actions;
• To input agent phone name, 07-89897654
907-89897654/B TRAVEL/ANI-A
• To input office no. 09-8765432 extn 3456

909-8765432X3456/LIM-B
7TAW15APR/
• To input ticketing time limit on 15 April
6SALLY/ANI
• To input received from field Sally
EXERCISE 4.6
 Create a reservation for the following ;
◦ To book 2 flight ticket on Economy class from Kota
Kinabalu to Kuala Lumpur direct access with
Malaysia Airline
◦ Departure date 25 August
◦ Passenger names;
 (Your name)
 Miss Alisa Abdullah (Children 06 years)
◦ Phone number
 agency-09-9898765 (staff name Lily)
 H/p-019-7654321
◦ Ticketing time limit on 15 March
◦ Received from Aina
General Facts (3)
 The function identifier is ‘3’
 General facts are identified as OSI or SSR
 OSI – Other Service Information

◦ This field generates general information to all carriers in
the itinerary
◦ Maximum characters are 44
◦ Carriers must be specified if the information is for specific
airline
 SSR – Special Service Request

◦ This field is generated to Airline requiring action and
reply/ acknowledgement from the airline concerned for
passenger’s specific request
◦ Only standard industry 4 letter codes are used
General Facts (3)
 OSI
 Example of OSI entries
◦ To notify a specific airline of The Complete Party (TCP)
◦ Entry;
3OSI MH TCP4 W/JONES JOHANDR PNR BDTR6L
◦ To notify all airlines in the PNR

◦ Entry;
3OSI YY 1PLATINI/MICHELMR SPEAKS FRENCH ONLY
◦ To advice specific airline of connecting flight

information
3OSI SQ CONN JL723 Y 20DEC NRTKUL 1815 0545
◦ Entry;
General Facts (3)
 OSI
 Deletion and Modification
◦ To delete OSI item number 2
◦ Entry; 32
◦ To change OSI data number 3

◦ Entry; 33OSI MH PSGR FIRST TIME TRVLR
General Facts (3)
 SSR
◦ To display standard industry SSR meal codes
◦ Entry;
DU*/SPM
◦ SSR codes unique to carrier

◦ Entry;
DU*/SPM¥SQ
General Facts (3)
 SSR
 Example of SSR entries
◦ To request vegetarian meal for all segments and all
names
◦ Entry; 3VGML
IDENTIFIER 4 LETTER
IATA CODE
General Facts (3)
 SSR
◦ To request vegetarian meal for all segments and all
names
◦ Entry; 3VGML
IDENTIFIER 4 LETTER
IATA CODE
General Facts (3)
 SSR
◦ To request special meal on segment 3 for name 2.1
◦ Entry;
3SPML3/GARLIC FREE-2.1
IDENTIFIER
4 LETTER SEPARATOR NAME NO.

IATA CODE
SEGMENT 3 DESCRIPTION
OF SPECIAL
MEALS
General Facts (3)
 SSR
◦ To request low calorie meal for specific segments and
names
◦ Entry; 3LCML1,3-2.1,3.1
IDENTIFIER
4 LETTER
IATA CODE
SEGMENT 3 NAME NO.

General Facts (3)
 SSR
◦ To request wheelchair
◦ Entry;
3WCHR/ELDERLY PERSON-2.1
IDENTIFIER
4 LETTER DESCRIPTION
IATA CODE OF SPECIAL
REQUEST
NAME NO.
Frequent Traveler Information (FF)
 Frequent Traveller member number must be input in the
PNR so that the information is sent to the participating
carrier for passenger to get the mileage credited into the
Frequentt Traveller record
◦ To INPUT Frequent Traveler number in PNR
◦ Entry;
FFMH011234556-1.1
IDENTIFIER FQTV NUMBER NAME NUMBER
◦ Note: a separate entry is required for each airline and

name in PNR
◦ To INPUT FF traveler number of one airline to accrue
miles on another airline
◦ Entry;
FFAA1234556/SQ-1.1
NAME
IDENTIFIER FQTV CARRIER NUMBER
NUMBER IN
ITINERARY
◦ To VIEW list of carriers participating in FFP

◦ Entry;
PT*
◦ To CHECK specific airline participating in FFP

◦ Entry; PT*SQ
◦ To DISPLAY information in PNR

◦ Entry; *FF
DELETION
◦ To DELETE specific item in FF
◦ Entry;
FF1
IDENTIFIER ITEM DELETE

NUMBER FUNCTION
◦ To DELETE all item in FF

◦ Entry;
FFALL
EXERCISE 4.7
 Categorized the following into appropriate
optional field
• Please confirm the payment with passenger on 4th
April
• Request low calorie meal
• Sonia can speak Tamil only
• Lilian is first time traveler
• Request for basinet for all segments and name 1.2
• Inform that
6SALLY/ANI
~The End~
Thank You
Any Question?
REFERENCES
 https://
www.slideshare.net/marcorelano/flight-reser
vation-and-ticketing-system-ppt
 http://www.baliedutours.com/what-is-gds-a
nd-crs
/
 http://airlines.org/glossary/computer-reserv
ation-system-crs
/

CHAPTER 2 Execute Reservation Actitivies

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CHAPTER 2 Execute Reservation Actitivies

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2.

 A system for electronically collecting and

by different types of user based on their

 Flight seat inventory management

mail and messages

- Moving of flight reservation date. (rebooking)

able to search form in a module to find a

passenger delivery of flight updates and

For the general public, Abacus Malaysia offers Computerized Abacus

data electronically, making paper tickets

coupons by an airline and instead of printing

a database until the passenger check in for his

Tiket akan dicetak oleh Tiket dicetak sendiri oleh

associated with replacing those tickets.

last minutes changes to their travel itinerary

Report – allowing you to better manage your

extra ticket stock. (Mengurangkan keperluan

associated with replacing those tickets.

last minutes changes to their travel itinerary

 Displays city pair availability for carriers for up to

IDENTIFIE DATE OF CITY

Departure / Arrival city Class of services/number of seat available

Aircraft type Airline number

Origin city Day of the week

Communication link codes (DC-Direct Connect Sell,

Destination city Date availability request

Arrival time Number of stop (0-non stop flight

Meal served (blank-no meal is served,

Airline name Time difference between origin/destination

Departure time Time zone (GMT/Zulu Time)

1 Date availability request 10 Class of services/number of seat available

2 Day of the week 11 Departure / Arrival city

3 Origin city 12 Arrival on next day

4 Time zone (GMT/Zulu Time) 13 Aircraft type

6 Time difference between origin/destination 15 Number of stop (0-non stop flight

Meal served (blank-no meal is served,

8 Airline name 17 Arrival time

9 Airline number 18 Departure time

Aeronautique) can quickly manage large

 PNR is an automated record of a passenger’s

 Optional fields Identifier Redisplay

For more information: F*FOX/PNR/CREATION

 List down the optional fields, sub-fields and it

passenger name record.

WP Price the Lowest fare returned for

produce a passenger a receipt for an

payment. This entry will reflect whether the

with debtor’s code and object code

codes and rate of exchange against the local

in the PNR once travel consultan accepted the

 System will auto end the transaction and

 To display specific ticket fare record

it has been stored. Travel consultant will have

while others are optional depending on the type

airline code of the airline on which ticket is

reporting period. Payment by credit card must

be voided. Voiding of a fresh ticket is only

 PNR is an automated record of a passenger’s

 Optional fields Identifier Redisplay

For more information: F*FOX/PNR/CREATION

 Short entry from direct availability will only can be

LL-TO WAITIST SOLD OUT/NOT AVAILABLE SEAT

0 MH002 Y 24OCT KULLHR NN2