MOTIVATION

What is motivation?
MOTIVATION = Value of outcome x
expectation of achieving it

Motivation is a desire to achieve a

goal, combined with the energy to
work towards that goal.
Motivation is everything. You can do the work of
two people, but you can't be two people.
Instead, you have to inspire the next one down
the line and get him to inspire his people.

Motivation is the art of getting people to do what

you want them to do because they want to do it.
WHAT MOTIVATES PEOPLE

External Rewards Internal Rewards

• Achievement
• Salary
• Responsibility
• Working
conditions • Recognition
• Benefits • Feedback
• Environment • Learning and
growth
WHAT MOTIVATES PEOPLE

• Achievement • Recognize achievements through programs

that showcase performers.
• Responsibility
• Recognition
• Feedback
• Learning and growth
WHAT MOTIVATES PEOPLE

• Achievement
• Responsibility • Have volunteer programs and other
• Recognition programs that enable employees to
showcase their responsibility towards each
• Feedback other and the society at large.
• Learning and growth
WHAT MOTIVATES PEOPLE

• Achievement
• Responsibility
• Recognition • Recognize winners through awards like
Service Quality Awards, Best Operations
• Feedback
Awards, Best Trainer Awards, etc.
• Learning and growth