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Understanding
Team Roles
Prepared by Group 8
Role:-
How people behave, contribute, and relate to others

9 Roles of Meredith Belbin

 Action - Roles

SHAPER IMPLEMETER COMPLETER

Task Oriented
Dynamic, Outgoing
Effective, may face friction
Task focused, Task oriented,
Transformers, Practical Perfectionists, Non
Delegators
May resist innovation
Anxious, Deadline focused
 People - Roles

RESOURCE
COORDINATOR TEAM WORKER
INVESTIGATOR
Calm, People Focused, Supportive, Outgoing, Negotiator, Gatherer, Open
Interpersonal Skills Popular to ideas
Indecisive
Unrealistic Optimism
Allocates Responsibilities
 Thinking - Roles

PLANT MONITOR/EVALUATOR SPECIALIST

Intellectual, Task focused, Task Focused, Critical, Expert Knowledge, Practical,

Introvert Good Decision maker Professional, Single Minded
Underpar interpersonal skills
Unemotional Disregards others’ viewpoints
Groups with all 9
roles are more
effective
Each member can take on multiple roles
Organizing Skills Planning Skills
Problem Solving
Decision Making

• Task-focused people are often good at

• Gather information to make right
problem-solving
decision
• Plants look for innovative ideas to solve the problem, and
• Shapers make their own decisions, dont
Implementers will turn ideas into practical action.
compromise
• Shapers see the ‘big picture’ and the overall plan.
• Evaluators - decide from past
experience, may be slow
 Task Roles
• Focus on ‘what’; the job in hand, and
getting it done.
• Task Roles - Shaper, Completer,
Implementer, Evaluator, Plant and
Specialists
Process Roles
• Process Roles focus on how, and
particularly on the people involved
• They are coordinator, resource
investigator, and team worker
Key Process Focused Team Skills
About people, bulding Rapport, Working Cohesively

Good communication Skills

No misunderstandings or unexpressed difficulties between members

Ability to Build Rapport

Developing a sense of harmony within the group

Persuasion and Influencing Skills

Members may need to be persuaded to merits of a course of action.
Facilitation Skills
•Managing a process. Good facilitation skills are vital in team-working

Feedback Skills
Not get annoyed, be able to receive feedback gracefully, and then act on it

Skills in Chairing Meetings

Skilled Coordinators often have highly developed skills in chairing meetings
Conflict Resolution
situations when you need to deal with difficult people or situations
Mintzberg Model:
10 Hats of Managers

3 Categories:
• Interpersonal Roles
• Informational Roles
• Decisional Roles
Interpersonal Roles

• The Figurehead: performs ceremonial duties. Examples: greeting visiting dignitaries, attending
an employee’s wedding.

• The Leader: responsibility for the work of subordinates, motivating and encouraging
employees.

• The Liaison: making contacts outside the vertical chain of command including peers in other
companies or departments, and government and trade organization representatives
Informational Roles

• The Monitor: scans the environment for new information to collect.

• The Disseminator: scans the environment for new information to collect.

• The Spokesperson: Sharing information with people outside their organization.

Examples: a speech to a lobby or suggesting product modifications to suppliers.
Decisional Roles

• The Monitor: scans the environment for new information to collect.

• The Disseminator: Responds involuntarily to pressures too severe to be ignored

• The Resource Allocator: Decides who gets what

• The Negotiator: Committing organizational resources in “real-time” with the broad information
available from their informational roles
 How to Improve in each Role
in Mintzberg's Model

Figurehead Leader Liason

Show empathy Be Authentic Get out of comfort zone
Be a Role model Show emotional intelligence Start small, aim Big
Preserve your Image
 How to Improve in each Role
in Mintzberg's Model

Monitor Disseminator Spokesperson

Be a skimmer Work on communication Read Blogs, research, deliver great
Be thorough with news presentations, and deal with media
 How to Improve in each Role
in Mintzberg's Model

Entrepreneur Disturbance Handler

Problem Solving, Creativity, Coach teams, bring Emotion into
Brainstorm the place

Resource Allocator Negotiator

Prioritization, Use online tools, Learn distributive bargaining, win
practice budgeting win negotiations, Role Play
Thank You