Non Verbal

Communication
Working & Winning
without words

Professor Vinay Kalyan Parakala

Alliance University
Bangalore
The Question Theory
I keep six honest serving men
They taught me all I knew;
Their names are…
What and
Why and
When and
How and
Where and
Rudyard Kipling
1865 - 1936 Who.

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An Example…. Case 1
Pattabhi is a Senior Vice President at a large bank He is
looking to recruit five freshers in manager trainee roles The
candidates need to undergo a 3 step selection process
MERIT Need to be MBA graduates and should have ranked
in the top 3 in their respective colleges GROUP
DISCUSSION Their voice quality, thinking ability and
noticing power will be rated PERSONAL INTERVIEW Their
appearance, dressing sense and ability to question and
answer will be rated

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An Example… Case 2
Pattabhi is a Senior Vice President at a large bank .
He is looking to recruit 5 freshers in manager trainee roles.
The candidates need to undergo a 3 step selection process
1) Merit – Need to be MBA graduates and should have
ranked in the top 3 in their respective colleges
2) Group Discussion – Their voice quality, thinking
ability and noticing power will be rated
3) Personal Interview – Their appearance, dressing
sense and ability to question and answer will be rated
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An Example… Case 3
Pattabhi is a Senior Vice President at a large bank . He
is looking to recruit 5 freshers in manager trainee roles. The
candidates need to undergo a 3 step selection process
1) Merit – Need to be MBA graduates and should have
ranked in the top 3 in their respective colleges
2) Group Discussion – Their voice quality, thinking
ability and noticing power will be rated
3) Personal Interview – Their appearance, dressing
sense and ability to question and answer will be rated

5
What is Non Verbal Communication
Nonverbal communication is usually understood as the
process of communication through sending and receiving
wordless (mostly visual) cues between people.
Paralanguage Eye Contact
Volume Gestures Style
Rhythm Touch
Intonation Facial
Body Language Expression
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Types of Non Verbal Communication
Facial Expression
… are responsible for a huge proportion of nonverbal
communication. Consider how much information can be
conveyed with a smile or a frown. While nonverbal
communication and behavior can vary dramatically between
cultures, the facial expressions for happiness, sadness, anger and
fear are similar throughout the world.

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Types of Non Verbal Communication
Gestures
Deliberate movements and signals
are an important way to
communicate meaning without
words.
Common gestures include waving,
pointing, and using fingers to
indicate numeric amounts.
Other gestures are arbitrary and
related to culture.

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Types of Non Verbal Communication
Paralinguistics
… refers to vocal communication that is separate from
actual language. This includes factors such as tone of voice,
loudness, inflection and pitch.
Consider the powerful effect that tone of voice can have on
the meaning of a sentence.
When said in a strong tone of voice, listeners might
interpret approval and enthusiasm. The same words said in
a hesitant tone of voice might convey disapproval and a lack
of interest.
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Types of Non Verbal Communication
Eye Gaze & The Power of Silence
Looking, staring and blinking can also be important
nonverbal behaviors. When people encounter people or
things that they like, the rate of blinking increases and
pupils dilate. Looking at another person can indicate a
range of emotions, including hostility, interest and
attraction.

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Types of Non Verbal Communication
Haptics
Communicating through touch is another important
nonverbal behavior. There has been a substantial amount of
research on the importance of touch in infancy and early
childhood. Harry Harlow's classic monkey
study demonstrated how the deprivation of touch and
contact impedes development. Baby monkeys raised by wire
mothers experienced permanent deficits in behavior and
social interaction. Touch can be used to communicate
affection, familiarity, sympathy and other emotions.

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Types of Non Verbal Communication
Body Language, Posture, Proxemics & Appearance
Posture and movement can also convey a great deal on information. But
popular media have focused on the over-interpretation of defensive postures,
arm-crossing, and leg-crossing, while these nonverbal behaviors can indicate
feelings and attitudes, research suggests that body language is far more subtle
and less definitive that previously believed.
People often refer to their need for "personal space," which is also an
important type of nonverbal communication. The amount of distance we
need and the amount of space we perceive as belonging to us is influenced by
a number of factors including social norms, situational factors, personality
characteristics and level of familiarity.
Our choice of color, clothing, hairstyles and other factors affecting appearance
are also considered a means of nonverbal communication.

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Non Verbal Communication @ Interviews
Send Receive
The look The look
The gaze The gaze
The Posture The Posture
The tone The tone
The seat The seat

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A funny video

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Non Verbal Communication
Working & Winning Without Words…

Thank you

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