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  • Mumbai Dabbawala

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    Master Fahim
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    The document discusses the Mumbai dabbawala system which delivers over 200,000 tiffin boxes daily to customers. It employs 4,500-5,000 dabbawalas who earn Rs. 5,000-6,000 per month. The system provides benefits like purity of food, cost and time savings, and high customer satisfaction. Dabbawalas adhere to strict discipline codes and have achieved a failure rate of just one in 15 million deliveries through teamwork and time management without using modern technology.

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    The document discusses the Mumbai dabbawala system which delivers over 200,000 tiffin boxes daily to customers. It employs 4,500-5,000 dabbawalas who earn Rs. 5,000-6,000 per month. The system provides benefits like purity of food, cost and time savings, and high customer satisfaction. Dabbawalas adhere to strict discipline codes and have achieved a failure rate of just one in 15 million deliveries through teamwork and time management without using modern technology.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views18 pages

    Mumbai Dabbawala

    Uploaded by

    Master Fahim
    The document discusses the Mumbai dabbawala system which delivers over 200,000 tiffin boxes daily to customers. It employs 4,500-5,000 dabbawalas who earn Rs. 5,000-6,000 per month. The system provides benefits like purity of food, cost and time savings, and high customer satisfaction. Dabbawalas adhere to strict discipline codes and have achieved a failure rate of just one in 15 million deliveries through teamwork and time management without using modern technology.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 18

    ECONOMIC ANALYSIS

    Number of Deliveries: 2,00,000 Tiffin


    Boxes i.e 4,00,000 transactions every
    day.

    Number of dabbawala
    employed:4500-5000

    Salary per dabbawla: Rs.5000-6000~


    per month.

    Time taken: 3 hrs


    BENEFITS

    Purity of food.

    Cost saving.

    Time saving.

    Customer satisfaction.
    DISCIPLINE

    No alcohol drinking during


    business hours.

    Wearing white cap during


    business hours.

    Carry identity cards.


    Facts

     5000 recruits, 175, 000 clients


    Over 200,000 deliveries
    Delivery range upto 75 kms
    Failure: once in two months, one in 15
    million
    Turnover: Rs 380 million per annum
    CORE
    COMPETENCIES
    • Team work
    • Time management
    • Zero % fuel
    • Zero % modern technology
    • 99.99% performance
    • Zero % investment
    • 100 % Customer Satisfaction
    • Zero % Disputes
    ACHIEVEMENTS

    Registered with Ripley's “ Believe It Or Not”.


    World record in Best Time Management.
    Name in “Guinness Book Of World Records”.
    Six Sigma Performance
    Received ISO 9001 : 2000 Certificate
    Fie Foundation Award’s 2007
    Success factors
    Low cost delivery
    Rs. 150 -200
    Delivery reliability
    No strikes
    Always on time
    Keep it simple. Real simple
    PRIDE IN THE WORK
    Inspirational

    No work is small, proved by dabbawalla’s.


    Union with no dispute.
    Even Without technology, the supply chain is
    unbelievable.
    Distribution of such large quantity of Tiffin
    two times a day is not an easy task.
    Problem solving

     They deliver exact tiffins at the exact


    location. The coding of locations of deliveries
    and pick up is not an easy task.

    They deliver the tiffins at destinations at the


    exact time through different trains. To match
    the timings of trains is an difficult task.
    CODING SYSTEM
    Leadership
    Each employee plays role of a leader.

    Various upper grade employees


    collect tiffins from local area employees
    through train and supply to the
    employees at destination. These upper
    grade employees acting here as a
    leader.
    CONCLUSION
    “There are no great men, only great
    challenges that ordinary men are
    forced by circumstances to meet”.
    “ It is time for us all to stand and
    cheer for the doer, the achiever-the
    one who recognizes the challenges
    and does something about it”

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