Operations management involves designing goods, services, and processes to create and deliver them successfully to customers. It also includes day-to-day management of processes and continual improvement. This chapter introduces operations management and value chains.
Operations management involves designing goods, services, and processes to create and deliver them successfully to customers. It also includes day-to-day management of processes and continual improvement. This chapter introduces operations management and value chains.
Operations management involves designing goods, services, and processes to create and deliver them successfully to customers. It also includes day-to-day management of processes and continual improvement. This chapter introduces operations management and value chains.
ensuring that goods and services are created and delivered successfully to customers•Includes:•Design of goods, services, and the processes that create them•Day-to-day management of processes•Continual improvement of goods, services, and processes INTRODUCTION INTRODUCTION