Case Study on MIS:

Information System in
Restaurant
• By: Juliann
• Latesha
• Tavas
• Keno
• Arlieth
In the light of the
system, describe the When it comes to strategic planning, the system implemented in this restaurant is a good one as it focuses
on the future and is directly related to planning. Accurate and timely information is provided on food items

decisions to be
ordered and displays percentages of sales of each item versus total sales. Strategic planning is displayed
where there is comparison of the weekly sales totals versus food costs which allows planning for cost
controls. With strategic planning this would impact the organization in a positive way creating an organized

made in the 
platform for the restaurant .

area of strategic pla Managerial control relies heavily on the information provided to management. According to this scenario

nning this level is where planning of menus is done and whenever an order is voided, the reasons for the void are
keyed in which will help later in management decisions. These types of voids will also display if the voids
are related to food or the customer service providing customer feedback which trickles down to customer

, managerial control satisfaction. This system is helpful with keeping inventory of supplies for the restaurant and helps with
keeping track of ideas being sold commonly. The management control actions are more concentrated at the
intermediate level. It consists of developing policies for the organization. The managerial control focuses

and operational
on the entire management of the organization as well as customer happiness, feedback, and so on.

control? What Operational Control is also seen in this scenario. The waiter takes the order and enters it online via one of
the terminals. The order is then sent to a printer in its appropriate (hot, cold or drink) area of preparation. In

information would addition, the chefs sends “out-of-stock” messages when the kitchen runs out of food which provides proper
advisement to the waiters who can advise the customers. This system provides a complete assessment of the
daily operation sales . Inventory used also what customers prefer . While making it easy for a server to

you require to make

serve customers by logging what items are in stock or sold out. This is a good system as it gives the waiters
faster feedback which in turns give better customer service. Having this system in place helps controls
order processing, machine control ordering and order tracking. This shows that the restaurant carefully
tailored this machine to fit its venue.

such decisions?
What would The system can be complete if management decides to improve
make the personal efficiency, expedite any problems that need to be solved,
promote and encourage learning and training, create competitive
advantages, encourage growth and exploration, revealing new
system a more ideas and approaches and help automate the managerial process.

complete MIS
rather than just In addition, if management provides incentives to their loyal
customers, it will make the system more complete.

doing
transaction This system can be viewed as a complete system once these
additional items are considered because it already provides the

processing?
overall control of the restaurant (the brains of productivity),
whether it is items being sold , to the waiter/waitress taking the
orders. This system helps with customer services, accounts, and
menu selection .
Explain the
probable effects Having a formal system uses a set of well-organized policies and principles. In addition to

that making the

guidelines that coordinate and facilitate communication between different functional
controls which meets the overall needs of the business.

system more
formal would Being formal can cause better and more efficient information support, better customer
service, more efficient marketing facilities, providing support to functional areas of the
business or different functional units, better inventory management, and so on. These are

have on the the factors that contribute to the success of Information System/Information Technology
from the users' perspective.

customers and As transactions are performed everyday, data is being stored that can be used in the future.

the This can help in the event of the business needing financial assistance from any financial
institute. As data and inventory is always entered in the system, fraud can also be easily
detected and if items mysteriously goes missing, the system should be able to detect that

management.
as well.

Overall customers and managers would be affected in a positive way as these measures
were put in place for an effective and successful flow of the business.
The End