BUSINESS LEADERSHIP – 1

AKTAR
 TEAM

• T- - - - To g e t h e r
• E----Everyone
• A----Achieves
• M----More

2
 Introduction
 Leadership is a very fascinating subject.

 In fact, it is the most important aspect of human

behavior.

 It gives a positive direction to use human

resources and bring out the best in a man.
Introduction
Video-1

Video-2
 Introduction
 Ants work collectively. One ant informs the whole
community about the discovery and availability of
food. Then, ants march to where the food is, lining
up behind the other and march back with food in
hand. They work under the direction and orders of
the leader ant.

 While working collectively has a positive effect on

business outcomes, some believe that a collective
group can come crashing down in the one shot, all
at the same time.
 Introduction
 Whenever a few persons get together for some
purposes, automatically, a pecking order emerges
among them. One of the group members proves
more able and start striving harder than other for
the achievement of the group goal. This is called
leadership.

 Leadership is the most important aspect of human

behavior. It gives a positive direction to use human
resources and bring out the best in a man.
Leadership is also natural phenomenon of man’s
work life.
 Introduction
 This gives birth to the concept of leadership which
is quite advantageous to his personal, social,
national and global/universal sphere. He, therefore,
keeps refining and augmenting the theory and
practice of leadership.

 In the early stages of man’s development as a

civilized person, the terms used for describing a
leader were king, chief, head, captain etc. In those
days the practice of leadership was called kingship,
chief-ship, headship, captainship etc.
 Introduction
 The word ‘leader’ appeared in the English
language in 1300 and the word ‘leadership’
appeared after 1800. Much before this, in 6th
century the word leader in Arabic ‘Imam’ revealed
in the Quran. Moreover, the function of the king
were included not only military aspect but also the
exercise of administrative and judicial authority.
 Introduction
 In the Middle ages, some of the kings went to the
extent of exercising even religious authority. This
created considerable difficulties for them. However, by
the middle of nineteenth century when Europe
produced a number of adventures, explorers, captains
of navy and military commanders, the term leadership
had become quite popular and acquired a distinctive
meaning. But for a long time thereafter the concept of
leadership remained person oriented and was
understood more in terms of the leader’s background
and his inborn personal qualities that could be acquired
by him through training and development, probably that
is the reason why most of the definition of leadership
concerted on describing the personal qualities of
leader.
 Introduction
Leadership is commonly termed as a raw material. It
takes different shapes in different fields in different
names:

 in the military: Command;

 in the spiritual (ecclesiastical) field: Ministry or

Priesthood

 in the public life: Governance.

 in industry and commerce: Management.

 Who is a Manager
A manager is someone who is an in charge of the organization
and has a group of subordinates who reports to him or her
about the day to day operations.

Functions of a Good Manager

 Planning
 Organizing
 Staffing
 Directing and
 Controlling.
 Who is a Leader
A leader is a person, who holds a dominant position in a given
field, and has the ability to influence a group of people towards
achievement of objectives.

Quality of a Good Leader

 Decision making ability
 Accountability
 Creativity and innovation
 Commitment and passion towards the goal and
 Encouraging others
 Manager Vs Leader
Manager Manager Leader

Manager is someone who A leader is someone who

is responsible for influences subordinates
Meaning
managing the entire towards attainment of the
organization desired goal

Directing and controlling Motivating and inspiring

Aims at
people people

People Subordinates Followers

Quick decision making

Key Skill Foresightedness
and coordination
 Manager Vs Leader
Manager Manager Leader

Approach Planning activities Sets direction

Leadership
style
Transactional Transformational

Strives for Efficiency Effectiveness

Focuses
Process People
on
 Manager Vs Leader
Manager Manager Leader

Change Reacts to change Promotes change

Conflict Avoids conflict Uses conflict as an asset

Perspective Short range Long range

Example
 Southwest Airlines
 Southwest Airlines Co of USA is known for its
customer service. It distanced itself from other
airlines by putting the customer first, no matter
what the situation.

 On September 11, 2001, airlines were forced to

shut down for days while the rest of the nation
recovered from the terrorist attacks. This meant
that all airline passengers, flight attendants and
pilots were stranded with the planes across the
country. Instead of merely sitting and waiting,
Southwest employees were encouraged to take
passengers bowling or to the movies to pass the
time.
 Southwest Airlines
 Many airlines started cutting jobs in the months following
9/11. The airline industry had been badly damaged, and
many airlines were forced to cut their workforce by up to 20
percent. Instead of following the trend, Southwest
announced only three days after 9/11 that Southwest would
keep all of their employees and start a $179.8 million profit-
sharing program for employees.

 Southwest CEO James Parker believed that because

Southwest had built its company on sound business
principles for the past 30 years, they were able to handle
crisis better than other airlines.

 Here CEO James Parker is a manager

Starbucks Coffee Company
 Starbucks Coffee Company is known for its exceptional
treatment of employees, offering things like insurance to
even part-time workers. When tragedy struck the company,
it's no surprise that their CEO was able to comfort a hurting
store and community.

 In 1997 three employees were killed in a robbery of one of

the Washington D.C. stores. Instead of issuing a press
release or calling legal counsel, CEO Howard Schultz flew
straight to D.C. and spent the entire week with the
employees and their families in the area. Schultz's
compassion and incredible leadership helped heal those
closest to the tragedy.

 CEO Howard Schultz is a leader.

 Definitions
Leader:

 The use of the term “leader” has been popularly broadened

to include almost anyone in top management or in an elected
position. In a typical community, the term ‘leader’ may refer
to anyone in the community who has relatively high visibility,
such as elected officials. In an organization, it often is used
to highlight the executive director, president, and/or Board
members. However, a leader is certainly more than
someone who is a widely recognized individual or who
possesses organizational authority.
 Definitions
 Sorenson & Epps offered a more encompassing perception
of a leader: a forceful and dynamic personality who really
leads from the front; an architect and implementer of
strategy; a mediator in conflict situations; an integrator who
assures the climate of the organization; a person able to
motivate subordinates and who, by persuasion, compulsion
or example to others; succeeds in getting others to follow the
leader’s wishes.

 A leader is someone who has developed a group of

followers. These followers have found something in that
leader that encourages them to follow him/her.” In fact,
people tend to be attracted to leaders whose values are
similar to their own.
 Definitions
Leadership:

 Some view leadership as a series of specific traits or

characteristics. Others see it as comprised of certain skills
and knowledge. And some think of leadership as a process
that places an emphasis on social interaction and
relationships.

 According to John Seaman Garns, “leaders are just ordinary

people with extraordinary determination.”

 Harvard Professor Rosabeth Ross Kanter suggests that

leadership is “the art of mastering change . . . the ability to
mobilize others’ efforts in new directions.”
 Definitions
Leadership:

 Leadership is a process by which a person influences others

to accomplish an objective and directs the organization in a
way that makes it more cohesive and coherent.

 A process whereby an individual influences a group of

individuals to achieve a common goal.

 The U.S. military has studied leadership in depth. One of

their definitions is a process by which a person influences
others to accomplish a mission.
 Definitions
Leadership:

 Leadership is inspiring others to pursue your vision within the

parameters you set, to the extent that it becomes a shared
effort, a shared vision, and a shared success.

 Leadership is a process of social influence, which maximizes

the efforts of others, towards the achievement of a goal.

 In 1926 Bernard Shaw defined leadership as: “Any person

who is more than ordinarily efficient in carrying successful
psychological stimuli to others and it thus effective in
conditioning collective responses may be called a leader.”
Thank you