GOOD LEADERS ASK GREAT QUESTIONS

HOW DO I
RESOLVE
CONFLICT AND
LEAD
CHALLENGING
7.0
HOW DO I
RESOLVE
CONFLICT AND
LEAD
CHALLENGING
PEOPLE?
我该如何解决冲突
并领导具有挑战性的人们？
When was the last time you
waited too long to confront
someone on your team?
您是什么时候 / 最后一次 /
等多久才与
团队队友谈论“问题”？
How did it end?
怎么结束的？
What did you learn about the encounter?
您这次从中学有到了什么？

About you? About them?

关于你？ 关于他们？
 Key Question:

Ask yourself: is this best for the team?

这对团队来说最好吗？
1. How Can a Leader… 1. 领导者如何…

• Move an individual from unteachable to

teachable? • 如何将一个人从不受教转变为可受教？
• Demand the change of a bad attitude from an • 如何要求员工改变不良态度？
employee?
• 如何带领一个具有积极进取精神个性的人，
• Lead someone with a passive-aggressive
personality who is loyal and effective, but is 忠诚而有效，却阻碍团队前进的人？
hindering the team? • 如何处理有脾气，在生着气的员工？
• Handle an angry employee? • 如何处理不想被带领的人？
• Deal with a person who does not want to be led?
Two key questions:

Can they change? This deals with ability

Will they change? This deals with .attitude

他们 可以
改变吗 ? 这与 能力
有关
他们 会改变吗 ? 这与 态度
有关
Why Do You Need A “Yes” To Both Of These 为什么对这两个问题都需要“是”？
Questions? Process To Address Problematic People 解决有问题的人的过程

1) Meet Privately ASAP to discuss their Behavior

1) 尽快私下见面，讨论他们的行为
2) Ask for their side of the story
2) 询问他们的故事
3) Try to come to a place of agreement
3) 尝试在某方面达成协议
4) Set out a future course of action with a deadline
4) 设定有期限的未来行动方案
5) Validate the value of the person and express
5) 验证人的价值并表达您对帮助的承诺
your commitment to help
Which is the most significant step
where change can happen?
How does John deal with
someone who is unaware
there is a problem?
Discuss the Fred Smith quote
on page 178.

How can this help you

address issues you would
rather leave alone?
 Discuss the Fred Smith quote on page 178.
How can this help you address issues you would rather leave alone?
2. How Do You Raise The Bar When People Have
Gotten Used to Settling for Mediocrity?
Why does the leader need to
look at him or herself first?
• Are you reaching your maximum potential?
• 您正在发挥最大的潜力吗？
• Would you like to do better?
• 您想做得更好吗？
• Do you know how to reach your maximum
• 您知道如何发挥最大潜力吗？
potential?
• 我可以帮您吗？
• Can I help you?
How can you raise the bar to make
incremental changes?
3. How Do You Motivate An Unmotivated
Person?

你如何激励一个 没有动力的人 ?
Discuss: People must change themselves.
Why is it important to start with
motivated people?
How is it that rewarding what
gets done is motivating?
 LEADERSHIP IS…

“People are
motivated by leaders
who connect with them
and treat them like
human beings.”
4. How Do You Deal With People Who Start
Things But Never Finish?
 LEADERSHIP IS…

“The bookends of
success are starting and
finishing.”
 为什么这些陈述可以帮助他人 Why can these statements help people finish what
完成自己的工作？ they have started?

• 他们失去了完成的回报。 • They lose the reward of finishing.

• 他们降低了自尊心。 • They lower their self-esteem.
• 他们破坏自己的成功。 • They sabotage their own success.
• 他们失去了他人的信任和尊重。 • They lose the trust and respect of others.
 LEADERSHIP IS…

“Teach them that by

starting and finishing
they are demonstrating
that they can handle
bigger and better
responsibilities.”

“ 告诉他们，通过开始和
完成，证明他们可以承担
更大和更好的责任。”
What is one project/assignment
where you need to complete?
5. How Can Leaders Help Individuals Move Past Their
Mistakes, Filter Out Negative Self-Talk
, and Get
on a Path of Success Toward a Better Future?
How has a past failure taken you
emotionally hostage?
Review the list of people who focus on loss
vs people who focus on the lesson (p. 187).
Which side do you tend to slip to?
What do you need to change to focus on
learning rather than losing?
Do you adhere to the 24 hour rule?
6. At What Point Do You Turn Your Energy Away
From Dissenters and Low Performers and Focus
on Those Who Want to Grow?
• How much of my energy
will I let them take? 能量
• How much of my time
with I let them take? 时间
• How much of my focus
will I let them take? 关注
• How much of my joy
will I let them take? 快乐
• How much of the resources
will I let them take? 资源
 lifters
Who on your team are and leaners
?
Why did Jimmy Blanchard see a change in the
workforce of his company?
 7. How Do You Inspire Your Team to Make Its Current
Work a Career and Something To Be Proud To Do,
and Not Just Another Job With a Paycheck?

您如何激励您的团队将其当前的工作变成职业和值得骄傲的事
情，而不仅仅是一份带薪水的工作？
 LEADERSHIP IS…

“No job has a future.

Only people have a
future.”
How are you reinventing yourself?
Do you believe your people want to make a
difference? If yes, how does that alter your
leadership approach?
How is your passion being demonstrated to the team?
8. How Does One Lead People Who Are More
Knowledgeable, or Superior Leaders, When Put in
Charge of Them?
How do you figure out who the main
influencer is? Ask these questions:

• When points are being made, whom does

everyone agree with?
• When questions are asked, whom does
everyone look to for answers? When conflict
arises, whom does everyone defer to?
• Who is the person everybody listens to when he
or she speaks?
How do you need to enlist the help of
for you to lead better?
9. How long do you push someone’s potential when
they are not reaching it?
Why people stop
growing:
• Choices
• Time
• Price
• Problems
 Discuss: a leader is responsible to help
people grow and reach their potential. But
a leader is not responsible for the outcome.
10. How do you know a relationship is broken and how
can you save it?
Signs of a broken
relationship:

• It’s hard to have an honest conversation.

• There’s a lack of trust.
• There is a lack of passion to continue the
relationship.
 John will make every effort to fix the
relationship, but when do you move on?
Who do you need to go to and
seek to be reconciled with?
7.1
#APPLICATION:
HOW DO I
RESOLVE
CONFLICT AND
LEAD
How are you at finishing what you started?
Who do you need to help learn how to finish well?
To help people learn to finish what they start, do
the following:

1. Show them the big picture: Help them to see the

more positive future they can have if they learn to
become finishers.
To help people learn to finish what they start, do
the following:

2. Give them accountability: People who have developed

the habit of quitting are often unaccountable for their
actions. You can change that.
To help people learn to finish what they start, do
the following:

3. Help them schedule their time: People who don’t

finish are often unorganized or undisciplined. They
often need tools to help them with scheduling tasks.
To help people learn to finish what they start, do
the following:

4. Provide a work partner: Sometimes pairing non-

finishers with highly motivated people can help them
to follow through. Just be sure you don’t bring down
a good performer in the process.
To help people learn to finish what they start, do
the following:

5. Reward only finished work: It’s good to praise

effort, but you should never reward it. Give the
reward only when the work is done.
Discuss this with the Mastermind next week.

Read Chapter 8 for the next meeting.

THE END